On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I love my contacts. And it was so easy to reorder. It's a great service
Hard lenses are hard to find. Not only do you still offer but you have great prices. Thank you!
Lens.com is great to order from, and NO hassle to return used lens
Fast delivery, best prices on the internet and expiration date on lenses is further out than Warby Parker by 10 months.
When calling, sometimes had a hard time communicating, however, once I was able to connect with someone that I could communicate well with, customer service was great. Contact is priced at 1/3 cost of my eye doctor and same quality! Will definitely order in the future.
When I ordered the first time I paid for express shipping. But it took Lens.com 3 days before the lens was shipped. So from ordering time it was 5 days.
Both orders that I submitted needed me to complete the order and then send a copy of the prescription by email. It would stream-line submission if there was a place to "attach" the prescription form on the order form.
Very helpful with chat for questions about prescription and fast delivery
Simple, just make sure you get your copy of eye script from your doctor, then take a picture n upload it to lens. Simple I received exact same pairs as my doctor's office had but cheaper
You had my lenses and did a great job. Your staff was great to work with.
Thanks for still making rgp lenses.
I called in to expedite my order after having only 5-7 day shipping option, and they upgraded my delivery to 2-day shipping!
Very helpful and priced very well, I hope to be repeat customer
Easy to place order and quick delivery! About 2 days and they had tracking information and had to contact the optometrist prior to shipment
Great overall experience and very happy with my order. Was seamless across the board
I especially appreciated the reminder about the prescription expiring. Thank you.
I placed an order online and was called it appeared to be an old prescription and when calling the eye doctor for confirmation was told they havent seen me in over 2 years. I had switched eye doctors but my prescription stayed the same. Lens.com needed to verify this but was unable at the time get a hold of my new doctor but I was in desperate need of contacts so the order was put through. I was very pleased with the service that I received and the quick turnaround of getting my contacts.
Good experience, fast delivery, good prices! First time user, I will use again.
I am VERY pleased with my first order with lens.com. This order was a test and lens.com passed it quite successfully. I will be placing another order soon.
Excellent experience from beginning to end just uploaded the prescription and everything went fine however, when trying to enter my information from the prescription information, not sure what values on the prescription went into which fields on the website but I think when I upload the prescription, they just know how to get the information from there
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members