From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Excellent experience from beginning to end just uploaded the prescription and everything went fine however, when trying to enter my information from the prescription information, not sure what values on the prescription went into which fields on the website but I think when I upload the prescription, they just know how to get the information from there
Once lens.com received all my paperwork they got right too work. Quick and quality work. Now I can see crystal clear. All I can say is" Great Work"
Thank you, Lens.com! I was missing one box of contacts in my order, and after I called, they immediately shipped the replacement. Great customer support and very easy to work with.
Customer rep met expectations. Rep was courteous and knowledgeable.
Loved it Cuute frames and i really liked them will most likely will order again
Order received but a little late. I ran out of contacts and had just ordered some when I received notice that my renewal was going to be shipped. Have way too many contacts now
Was informed by voice of the total price, that did not happen. Extra charges that were not transparent.
Easy to order, quick delivery, was also able to track my order
Please remove the plastic storage cases
From orders! No one needs them and the earth is dying
It was a good experience. Easy ordering, good communication, timely shipping, prices very comparable.
I really don't want to write anything here but I have to...
Thanks for the quick delivery of the correct product! It was greatly appreciated.
Easy ordering process and fast delivery. I received what I ordered and everything was priced fairly in comparison to other competitors.
Order went as expected. I will continue using lens.com in the future
Good product customer service started out not so good the was fixed.
Tells u everything u need to know about ur delivery and shipping. As well as easy to put ur information about which perception u need.
Smooth ordering and easy to upload my prescription. The order was received in a reasonable amount of time.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members