On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very easy to order. Fast shipping. Easy rebate form.
Easy to place the order and to reorder later on. No problems.
Rebates suck. Extra paperwork (not on accident) so that people miss out on the advertised value.
I contacted u about the lens rebate. I couldn't find the form to print (and I tried numerous times until I just got aggravated), it shouldn't take that long. No one got back to me.
Fast delivery, prescription was correct, I was impressed
Best experience I have had with a contact company.
On week 15 for the rebate that would have made it the same cost as competion. Id rather just pay a fair price than have to wait 4 months for money back
They offer a decent price, offer $135 mail in rebate, and then ADD $118 in TAXES AND FEES AFTER THEY SUB TOTAL AND YOU GO TO PAY! Total scam!
Talked to Stacey, a supervisor. Told me my rebate normally will take 12 week, but up to 6 more…. Or more and refused to tell me a date I will get my rebate
Great working with rep and she was great working with.
I've been a customer for years and from start to finish excellent service
I just think the cost for shipping and processing is outrageously high, it's the same price as he lens themselves. They are good contacts and the shipping was fast just very pricey
Quick service, easy to attach my new Rx to speed my order along. Great follow up to insure satisfied customers!
51/2 months since Lens.com received my rebate request. My rebate card has been "loaded" for while, but not mailed. It says "global raw material supply" problem, so how could they load my card if they didn't have it? Financial trouble? Scam? Other? You decide which.
I ordered twice from Lens.com. My 1st order went as expected. I received my order timely, submitted my rebate within a week or so. Received my rebate card about 2-3 months later. My 2nd order did not go as smoothly. While I still received my order timely and submitted my rebate within a week or so, my rebate was never "received". I kept checking the status online and it was still pending. I called customer service and they said the rebate center was behind on getting through all the rebate submissions. So I continued to wait patiently. Well, my rebate submission expired and they said there is nothing they can do. How am I supposed to re-submit my rebate when they make you cut off the special bar codes off the contact lenses I ordered? I can't get those back. I am convinced, they process your initial rebate only and ignore any other rebate after that. Please only order from them once and don't get sucked into this scam. Good luck!
One of the contact rip, before the month finish. I do appreciate the low prices.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members