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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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I answered in previous question. The product was inferior to the sample that I received at my doctor's office. It seems that perhaps there are different manufacturers of these contacts? Apparently I bought one that was not of very high quality.
It was seamless. I ordered them for 1/4 of the price from another place. Really helps when you're broke.
I mailed in my rebate but Lens.com claim they never received it. Yet on the website rebate center they post this notice.
Notice: The service levels of our rebate vendors have been seriously impacted by global raw material supply chain delays. Rest assured you will receive your rebate.
So, they didn't process it because of "rebate vendors have been seriously impacted..." so I'm out $95. I even pointed this out to the support chat but they just said tough luck.
I'll never do business with this company again
This was one of the worst customer service experiences I have dealt with from any company. It took 8 months to receive my rebate with no communication that there would be a delay. They had unjustifiable excuses such as "businesses have been impacted by recent events beyond our control." Their website indicates "Rebates take 8-10 weeks as they require multiple steps including fraud prevention, verification, and third-party Visa Card Issuance and mailing." They can't even commit to the timeframe for receiving the rebates on their own website. I never received communication that there is a substantial delay on the rebates which would have been an expected courtesy. I suggest not buying anything from them.
Easy site to navigate, easy to use, fast shipping.
Unpleasant interaction over the phone. Difficult to communicate with agent
I am a frequent customer and never worry about being short of my contact lenses supply because of LENS.COM
Purchasing contacts through lens.com was very easy. Delivery arrived quickly and was exactly as ordered.
Paid for 2 day shipping, just got an email saying my order won't ship for another 12-18 days. WTF?! I ordered on the 7th and it's not expected to arrive until after the 28th? This is absurd. It said in the order confirmation they'd ARRIVE by the 15th
First time ordering and it wasn't hard. I did have some issues with one pair of the contacts from the order. But I will order again.
The experience was fine. Not happy with the way you break down the cost. You pass the taxes onto me, you pass your overhead cost onto me, all to make the item look less expensive. All those cost should be rolled into the cost of the product. I guess the next thing for you to do will be to break out the employees wages and benefits. I have never seen a company do this.
Happy I got a great deal! :) The contacts came in on time before a big event! :)
Very easy to order. Fast shipping. Easy rebate form.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members