Lens.comReviews 4,095

A little bit pricey but good service. I found them cheaper after I ordered them. But at least I got them.

I bought contacts for $356.96 with a standard shipping cost of 9.95...My credit card was charged 509.87; when I called to discuss the charge, the first person I spoke with, Jennifer, stated there was a line-by-line statement when I told her she was incorrect, then sent to a supervisor that stated it was taxes and overhead charges...I again asked for a line-by-line invoice that she stated they did not provide...when asked to speak to the Manager, the manager was conveniently unavailable and would return a phone call in 24-48 hours.

I will also say I do not write reviews, but must say I feel like money was stolen!

After mailing in my rebate and waiting for weeks, i was told they didn't receive them and probably lost in the mail. This was my first time a letter was lost and they would not do anything even after i sent in photos of the original box with proof of purchase removed and the receipt of my purchase. It's easy to cross-check if a customer has legitimately purchased their product or not. Instead they claim they never received the rebate form and pocket the rebate money.
They advertise with rebates and take advantage of their customers by not following through on rebate payment. They're scammers and you should never buy from them.

I wasn't sure about ordering contacts online, worried I'd get a knock-off or substandard product. I'm happy to report nothing could be further from the truth. I am thrilled with my purchase, and am ordering more. :)

Bad contacts half of them so far have been faulty, I called customer service, and customer service is horrible, the person I spoke to last seemed sarcastic and mad doing her job

The contacts are fine, just like every other provider. The issue is the rebate process. It takes months. But the worst part is that you have to cut up all the boxes that you bought. So I bought 8 boxes, a year supply and it is expected that I open every box and cut out the bottom of the box where the barcode is. Now if I did that I would be sitting here with 720 loose contacts that I am supposed to deal with. They are in strip of five together, so 144 strips of contacts with a very thin foil protecting the contact. Absolute ridiculously poor policy. So I have decided that returning them is the better option. The rebate is not worth the trouble and time you have to sink into it.

A family member charged $45 PROCESSING FEE! $17 for shipping! $169 total…TWICE what Sam's Club price.

It was extremely easy to place and complete an order for contact lenses.

Don't believe their rebate. I submitted my rebate form several months back and I still haven't received my rebate yet. And their agent tells me that they can't give any ETA for the rebate card.

I have been ordering from Lens.com and will not order from them again. They have gotten out of control with their taxes. The taxes were almost as much as one box of contacts. I found GlassesUSA.com and was able to get 4 boxes of contacts for the amount Lens.com wanted to charge me for 2 boxes. That's ridiculous. Go to GlassesUSA.com for your contacts.

Purchased contact lenses in Feb 2022. Lens.com offered best prices because of a discount provided by a rebate. Lenses arrived within 10 days. Quality lenses, as advertised. But the Rebate took almost 9 months. I actually forgot about it. And, I wonder if they use that as part of their business strategy.
If you really need the rebate in the time that they advertise, I would not go with this company. If the rebate doesn't matter, then they are just as good as a handful of online companies offering good lenses.

It should be easier to change the address on an existing account. This delivery wouldn't have been messed up if I had been able to fix the address myself

I ordered contacts from here soly based on getting $35 gift card because i had been laid off and needed contacts but relied on getting the gift card...i did not see that it would take freaking 3 months!... that is way too long... they need to come up with something easier and faster

I went to order 8 boxes of contacts. It showed that the price per box after rebate would be $35.99 and 4 boxes for my right eye would cost $143.96 and 4 boxes for the right eye would be $143.96 there was no total but that would be a total $287.92. Since I qualified for a $290 rebate then I assumed my total would be$577.92 ($287.92 plus $290.00). Imagine my surprise when I clicked on 'go to checkout' and I see a total of $821.79 for my total order and once I submitted the rebate for $290 my total would come to $531.79 not the $287.92 originally noted before clicking on 'go to checkout.' So I did not place my order.

Ordering is fast and easy. The price is always competitive and you get your contacts quick!

Excellent on line experience. No hassles prompt delivery.

It took several days after filling the order for FedEx to pick it up amd then they kept extending the delivery date by over 4 days. The cost of shipping for lens.com is not worth the amount of time it takes for their carrier to get it to you. Lens.com would be better off using UPS or worst case. The USPS.