On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Ordering my contact lenses from Lens.com was easy shipping was fast
I was a little worried about using lens.com as some of the reviews were not entirely favorable. They must have changed the way they do business, because I had no issues. My order was easy to place. I saw what I was paying before I finalized the order, and I didn't have to request any sort of rebate. The prices were the best I could find anywhere online. My contacts arrived quickly, and they were exactly what I ordered. Great experience as of December 2022.
Super easy to order and very fast delivery. It came super early!
My mind is always blown by how quickly this site can ship things sometimes! Last time I swear got my contacts within a couple days of ordering, which was great. It's also very easy to add your prescription or re-order your usual order. 10/10 you guys rule!
I placed an order because with their "rebate" it was cheaper than competitors. I submitted my paperwork for rebate as quickly as possible after my order (within a week of receiving my order). The rebate was accepted, moved to fulfillment, then was in the VISA processing center with an apology for the delay as the card volume was higher than usual. The card NEVER came. I logged back in to check on it and the rebate status was changed to "rebate window closed". So because they didn't process my rebate in time, I ended up paying MORE than anywhere else. I contacted their customer service about it multiple times and they're still claiming they didn't receive my rebate paperwork by the cutoff although I KNOW that they did because they moved my rebate through the process all the way to fulfillment. The online customer support specialist named Davonte was very rude and kept repeating "I assure you that we did not receive your forms". I kept trying to explain that I was to the fulfillment step with VISA before it cancelled but they were not hearing anything that I had to say. STAY AWAY from Lens.com as they are taking advantage of their customers!
It was an easy transaction at great price, fast delivery, and exactly what I asked for.
Disappointed that the price of the lens had gone up over $30 from the previous order of three months ago
The contacts are uncomfortable to the point I could only wear for an hour or two. The price was double what it said on site. I will never order again. Almost 200.00 later and I am more than disappointed
Lens.com has the worst customer service. I was given a run around for 2 months over contacts when they sent the wrong prescription. They tried to say it was my fault even though I uploaded the prescription. Then months for their carrier to return it to them. Their customer service reps are no help and their supervisors are no where to be found. Then instead of giving me my money back, they give me a credit so I have to order with them again. WORST COMPANY. NEVER ordering with them again.
It came sooner than expected. Very satisfied and happy.
Fast and easy! Have used them for a long time with never any problems.
Smooth transaction, well received on time manner, your service is appreciated.
Excellent service. Lens arrive on time and with the correct formulation.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members