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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Order received promptly and as promised.Quality packaging and product!
Good service quick order they called me to make sure my address was good
I did my math wrong and went for 3 months instead of 6 but besides that, the contacts and delivery was great and fast
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Placed an order June 13. Still waiting for my $55 rebate and it's December 21. Called, and they said, oh, it will be sent. Will never order from them again.
Super easy to order and saved money. It was much less expensive than ordering through my doctor's office.
Thank you! Nice customer service, flexibility and convenience.
When you go shopping online, there are tons of ways to get your discount/rebate. This website deliberately uses an outdated system.
First, you order online and pay the full price. Then, you have to wait for your contact lenses to arrive. Then manually send back the barcodes via (old fashioned) mail. Finally you must pray that your package will arrive and be processed on time. If they arrive at all! If not, you're always screwed and you can forget about your rebate. Also when your package is lost by courier like USPS, UPS or whatever. Too bad, that is basically what customer service says.
Companies like lens.com make it user-friendly for you to order on their website, and then deliberately make it hard for you to receive your discount/rebate. The contrast couldn't be greater. Let that sink in. Why else would you have to manually return these barcodes? Rebate systems can be very user-friendly, nowadays.
My advice is: please look for a company that already processed the discount into their prices, or where you will receive your discount digitally.
You shouldn't buy from companies that treat their customers like this.
It was easy to order and the contact lenses are very comfortable and the prescription is very good
I put in an order with Lens.com in August with the same $105 rebate offer others are complaining about. We are over halfway through December and I have yet to receive the original rebate from August. I contacted them once and did get some kind of excuse that it was a supply chain issue. Seriously! I've checked on their rebate tracker site a couple of times and it shows "Card Fulfillment by Visa Card Processor". So it's ready to go. Just waiting on "Card Mailed by Visa Card Processor". Guess the post office must having supply chain issues too. SMH
Go to any of the other well known online review sites and you will see their rebates are a scam for at least the past year.
It was ok. I got my order. It came in a timely manner
The process to order is super simple and quick to complete
My contacts were a competitive price, if you take into account the rebate, and arrived relatively quickly, but the rebate process is cumbersome and broken. First, they only processed the rebate for contacts for one eye and not the other even though they were sent in the same envelope. Customer service was very helpful and got the second rebate process started without too much hassle. However, I am now four months out and have yet to see either rebate. I was not going to write a negative review because the rebate website is easy to use, tells you where your rebate is in the process and indicates that they are experiencing delays. I decided to write this review when I got a marketing email today trying to get me to reorder contacts with much hype about the rebates! Stop advertising rebates when you can't process the ones you already have in the system.
Purchasing was easy and received much contacts with no problems at all.
It was good. Came quickly and a good price. We will continue to us lens.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members