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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Product and pricing is good. Tracking the order could improve
Six months later they have not provided a rebate. Do not buy here for a cheaper pair of contacts by factoring in the rebate. Six months later and multiple times contacting company and they still continue to rob me of the money due me.Buyer beware. Go anywhere else but here.
Been ordering my contacts from lens.com for several years. Good customer service.
Their "rebates" are a scam, intentionally designed not to work as advertised. After 6months, I still have not received my promised $35 rebate. Their site says all steps have been completed but it hasn't been mailed out yet. That's what it has said now for two months. When I contact them, they say "due to COVID we are working very hard to mail out rebate cards in a timely manner." Yeah, right. In the future, I will take my business to someone who doesn't lie to me and play stupid games.
Customer service answered my question about colored contacts for my brown eyes in case I drop one-too much color in their colored contacts for subtlety so I went with the pale blue with the dot and it's easy to see. The contacts came within a week in spite of that heavy winter snow storm we had. Recommended for easy contact and pleasant ordering. Thank-you.
Easy to order. Good quality. Pretty fast shipping.
Fast and easy to order. Will purchase from here for now on.
The hard lens I received are not give me clear vision and customer service didn't give me return option and my money back
So my experience with lens.com is very bad
Thank you
I wish I would get a bit more communication on my order process. I received one email stating my order was shipped but no further info or tracking info
Sent them a confirmation for my prescription. Had my contacts in a few days. Don't get much easier than that! Thank you.
The invoice does not show a breakdown of the total costs. When I asked why the sub-total is almost double the cost of the contacts I was told he could not give that information - I would have to figure it out myself. I looked up sales tax in Missouri (since he told me that was the state used) 4.225%. Again the handling fee would be over 140.00, the contacts were 198.00. I let my fingers do their walking and found a site with a processing fee of 15.00. LOOK AT THE TOTAL COSTS - THE HANDLING FEES ARE EXCESSIVE. I cancelled my order!
NOT the low price advertised! They want a $100 "FEE" in addition to the "price". You don't find out until after you give them all your contact info (who knows how much spam that makes - either from them or the spammers they sell your info to)
Never received rebate, followed the rebate directions and followed up when I saw account status show rebate not received. Called lens.com which stated it was tough luck and there's nothing they can do to help a long time customer, hopefully they get sued for the rebate scam and go out of business.
Lens.com has astronomical processing fees. An order totaling $350 had a processing and taxes fee of $180 added - but not until you are checking out. So much for "no hidden fees"! When contacted customer service, I was told that taxes go based on Missouri (only 4.5%) and the rest is for "picking and packing" the order. There is no solid reasoning why it would cost this much.
Their fees have gone up 400% during the years of being a Lens.com customer. I will never order from them again.
Always on time and accurate. Always get a reminder when my order is due.
Always great service and selection for my son who wears soft daily wear and me for gas permeable.
Very good………………………………………………………………………………………………………….
Order received promptly and as promised.Quality packaging and product!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members