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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Easy to order and received product quickly. Less expensive than other places.
I ordered $250 worth of contacts. They were the wrong script. They said i could return them for a refund. What they didnt say is they wont refund the "fees", which was over $100. So, i ordered $250 worth and got a refund for $145. I am being told that those fees arent refundable. Basically i paid $100 just to speak with customer service 6 times. And in all those 6 conversations, not one person mentioned that they are keeping $100 no matter what. VERY SHADY BUSINESS PRACTICES.
Easy. Order came sooner than expected and reasonably priced.Thank you.
Very simple ordering, efficient.customer service was very helpful. Web site clear and easy to use.
Delivery was about a 12 day wait for delivery.
I took the delivery was going to be sooner.
This was my first time buying contact lenses, it was easy to find exactly what I needed. Thank you!
Great service as always. Easy ordering. Quick delivery
Easy ordering process. My contacts came well packaged, and they work well.
Received the product I ordered in the timeframe expected
You're better off ordering elsewhere. Don't plan on getting your rebate, so when you are shopping around for the best price, don't count the rebate. It's been over 7 months since I've mailed in the rebate & still no rebate. Every time I call, they tell me the same thing, "it's processing." When I ask when I can expect to get the rebate, they tell me they don't know.
I had a cart for $175 x 2 (4 boxes of contacts for left, 4 for right). The page said this is the price if you order 4 boxes, and the cart confirms this. It still shows this price after entering the address for shipping, and then it's not until the very last screen where you finally see the price somehow comes to $555 after rebate. It turns out there are $205 in fees and taxes on the order (sales tax is ~8% so <$30 of that). It very much seems like they try to hide the real price until the last minute, and even then its confusing since a $210 rebate is next to that $555. So you see it and think it's $555-$210, which about matches the $350 the cart was showing. I messed around with different brands and it seems consistent, and like they're trying to scam people.
Easy to order. Reasonable prices. Wish I could do rebate by ordering a year supply but rebate process is not reliable.
THEY ARE 6 MONTHS LATE IN PROVIDING MY LAST REBATE, AND NOW HAVE DELAYED DELIVERY SO LONG THAT I WILL HAVE NO CONTACTS ON MY INTERNATIONAL TRIP. THEN, THEY LIED TO ME WHEN TALKING TO CUSTOMER SERVICE AND THEN HUNG UP ON ME. TERRIBLE
I got 2 boxes for the price of 1 at Sam's Club, you guys are too expensive
Disgusting. I bought 2 boxes of contacts at $51 a piece and $10 shipping and my total they charged me was $162. Seriously that much in taxes and fees.
Package was sent for a 3 day priority mail and it took over 2 weeks to reach me.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members