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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Lens ordering process was easy and the delivery time was quick
I bought the lenses in May and is almost October and I still waiting the card with the rebate. It is still processing. Ridicolous!
I accidentally ordered 2 boxes of each eye and was charged for it and I called Lens.com to notify them of the problem they authorized the return of my $ but once they got my lenses back to their warehouse they tried to rip me off with my own money and sent me an email saying they weren't refunding my money for the lenses I shipped them back completely unopened because I wrote a little "L' and "R" on the boxed to indicate which box prescription was for the left eye and which was for the right eye. Their email said they want now an additional $15 from me to reship me the lenses that I already paid for and sent back to them to get my money back or the only other option they gave me was for them to destroy lenses at my own expense. Not a good company to work with Would highly NOT recommend.
The process of getting lenses from lynn's.com is quick and easy. However, my concern was the mail-in rebate that I never received. You're going to get what you pay for and that's about it.
REBATE SCAM. TWICE I sent in my rebate form and box cut-outs within the 90 day period and never received my rebate. The live agent told me there was nothing she or her supervisor could do. It did everything correctly and they would not honor my rebate.
I sent in my rebate form over 4 months ago and still have not received it. False advertising!
Easy to order contacts and receive. However when purchasing it was showing the price AFTER the rebate. When you pay though you pay though price goes back to full price. Site says they will send information about rebate after shipped, but I still have not received the rebate to help pay for the cost. No information/directions on site to receive rebate available when purchased in Aug. '22.
Rebates are a joke. Send your paperwork and they lose it or say they didn't get it, or send it and suddenly they received it after it expired, and if you do get the rebate in, they don't send the rebate for a year if it even gets to you. TERRIBLE ~ don't add the rebate in to your cost because you'll never get your rebate!
I love the ease of being able to order online, download my prescription if necessary and be done. I never have an issue with delivery or wrong order. Great Service!
They lose my contact at the post office in a flood and lens. Com replace them feel of charge. Thank you very much
Got confused with the rebate for my contacts but I got them in a timely manner
Gas permeable lenses are not the norm and I've used Lens.com for many years to fill my needs with no problems,
Great experience ordering RGP lenses. Very hard to find places that make RGP lenses. My Dr. said that these lenses were made very well. Second time ordering these lenses and I will continue to order them from lens.com.
Never had any problems with orders, everything has been sent on time.
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Good price and fast service I look at alot of lenses on line and this was the best for what i needed
Great service! Fast and hassle free! I would use again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members