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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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What a rip off - advertising a low price per box only to add major handling fees. I would rather you would honestly advertise what the lenses will actually cost.
The first time I bought from this seller everything went fine and I got my rebate, The second time they said I didn't send UPC labels but I did. No rebate. Then after opening a pack of 30, I couldn't see. I looked at the box and they sent the wrong prescription. They will not allow returns if you open, even if it's their mistake. Their policy is "We will be happy to accept back any unopened, unmarked, and unexpired boxes for a refund or exchange within 30 days of your ship date." I'LL NOT PURCHASE FROM THEM AGAIN.
Very satisfied with the efficiency of service and the quality of my new contact lens.
Never order from this website. I waited for 1 month to yet get another email stating the lens were in back order. I just received another one saying I would have to wait yet another month. This is a bad bussiness, they offer rebates and make customers wait too long or never get their rebate- I called and cancelled today because I am furious. Now I am waiting for the funds to go back to my CC. I was told they put a hold on it but when I checked the money was already taken the next day after the order. I am contacting the BBB tomorrow if the funds are not put back on my card today within an hour as I was told
Easy, quick, convenient - what's not to like? But best of all it saves me a lot of $$$
Somehow they can't get a gift card in the mail after 7 month of waiting. I'm out $120 in rebates for trusting this company. Don't do it! Plus - they advertise one price and tack on at least 50% more in "processing fees." Just looking for an honest contact lens company - lens.com is NOT it.
Very easy to order with better price than other companies. Very easy to order online.
After a conversation with and agent it came to my knowledge there is charge of $47 on my order for service fees that is before taxes and shipping charges.
Attached is the conversation with the agent, unfortunately I cannot cancel my order. Definitely not doing any more shopping here. Very sneaky charges
Excellent product! Excellent service! Very timely!
I was not my fault the lens were ordered incorrectly. So why did I have wait for you to receive my returns before the replacement corrected lens?
Ordering new contacts was an easy and efficient purchasing experience. I will certainly use this process for future contact lens purchases. Order arrived prior to the expected delivery date which was a bonus for me as I was wearing my last lens.
Super easy ordering! Love it! Super easy to put in and I can see clearly now!
Service and ease of doing business has remained excellent over many years.
I placed an order for contact lenses with Lens.com on December 1,2021. I sent in my rebate request, a special they often offer, just a few days after I received my lenses.
It took over nine (yes, 9!) months in order to receive my rebate. I exchanged countless emails with them to see about the status of my rebate, when it would be arriving, etc.
I do not recommend using them for their rebate option. It is unreliable, slow, and the customer service operators do little to nothing to make sure you receive your rebate in a timely manner. Per their terms and conditions, it should take up to 10 weeks from the date the rebate form is received for processing.
They continuously cited that the delay was due to COVID-19 staffing and processing times, but 9 months of a delay? 9 months of waiting for a rebate is absurd.
I was very pleased that I purchased my lenses for less than half the price of what I would've paid with this other company that I used to buy my lenses from. I just couldn't believe the low prices! My lenses are exactly what I bought from the other company, they arrived very quickly, and I am just thrilled with Lens.com!
Saved lots of money with their inhouse eye exam and lens. Would have paid lots more anywhere else. Very happy!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members