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Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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Saved lots of money with their inhouse eye exam and lens. Would have paid lots more anywhere else. Very happy!
I was satisfied with everything delivery was fast and great my lens came back on time great company been with them for years since I was a teenager
Please don't be fooled by the price of their contacts. While checking-out, there's a $25 fee tacked onto EACH box for 'processing'.
Ordering easy, hoping quality will be as good, hope I will truly receive a rebate. The lens seem to be as good as any bought at the eye doctors. The price with the rebate is a true bargain
Ordering easy, hoping quality will be as good
The transaction was very smooth, shipping was fast. Prices are affordable. I will buy again from lens.com.
Easy to operate the site for personal needs and great service in contacting my provider's office for a copy of the script. Very happy with service and product.
Very easy, quick, the only way I order contacts.
No problem
Lenses are Lenses, they shipped what I ordered. Rebate gives you a good price but why all the monkey motion to get the credit/rebate. Just make the price, the price. Not this time but on a previous order debit card rebate went missing in mail, probably stolen. Lens.com was ZERO help.
Fast and easy! No hassle experience. Will order from Lens.com again!
Grateful to speedy and reliable service, just not too happy about the extra cost.
Maybe it worths since the service is good. Thank you.
Ease of ordering online; Great turnaround time and fast shipping
Called in the order and was guided what needed to be done which made the process much easier. Received my new lenses in a reasonable amount of time lenses worked well no problems.
Finding the right contacts on the site was very easy, and the best price. Ordering contacts was a breeze. Only thing was shipment was a little high, but I don't think that's their fault. Great site to order from, overall.
NO Rebate update: ordered 2/10/22. Been waiting for $100 rebate since. Took till April 8 to approve; Fulfilled May 20; today is Aug 26 - and am told it'll be 18-20 WEEKS from April 8th! So I can MAYBE expect a rebate from my February order in... September if I'm lucky?! HORRIBLE service and something YOU SHOULD DISCLOSE UP FRONT! Again, where is the Zero star rating?
Where's the ZERO stars rating? Ordered 2/14/22, still waiting for $100 rebate - it's been FIVE MONTHS! Track & print shows rebate was processed & the rebate visa is loaded, but YET to be mailed. And today 'customer service' (not!) won't even give an estimated date of WHEN it will get mailed. And you have the AUDACITY to email me & ask if i'll order again with you? Emoji. LIARS.COM
I submitted my mail-in rebate via USPS as requested. The rebate representative, Natalie, said it was never received and my rebate had expired. I offered to email her a copy of the manufacturer's proofs of purchase and my rebate form that I mailed timely. Natalie refused. I am disappointed with Lens.com and their unwillingness to work with a customer they have had for years.
The pricing is good for name brand contacts, however, there are shipping charges. They arrived in a week in good condition. I was offered a rebate sent my proof of purchases which they received April 16,2022. It almost September and I still haven't received it.
These are some really good contact lenses, and this first pair has already lasted me a while, with 5 more left to go
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members