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From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
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These are some really good contact lenses, and this first pair has already lasted me a while, with 5 more left to go
I'd give lens.com a zero rating if I could. They blame the supply chain for the fact that I have not received a $135 rebate on a $385 order placed FOUR months ago. Their online chat CSR person, CERA, just gave me a crapload of copied/pasted generic replies when I contacted them. She's super thankful for my patience. And she's sure I understand that lots of businesses have been impacted. They had no trouble processing my payment. I guess that part of their business operation hasn't been impacted. FOUR MONTHS and still NO REBATE. Disgusted.
Watch out for hidden fees that are not disclosed during checkout. Your total with jump hundreds of dollars and when you call customer service, they don't disclose fees either.
Everything about the experience was up to par, but still waiting on the rebate.
I would not recommend this site for contacts. Customer service would not help with a rebate issue and I did not ever receive my rebate. Highly disappointing.,
They are horrid. It has 6 months since my purchase and I still haven't received my rebate. Every time I contact them, they blame it on COVID. It does not take months to ship out a visa card.
Great price compared to competition and blazing fast shipping
I'm pleased. Was surprised about the rebate added at the time if checkout, but am going through process to receive as we speak. That is all. Thank you.
I was very happy with the results of my order. The price, delivery and contents of my order were above and beyond my satisfaction! Thank you lens.com.
It was delivered before expected. I only wish lens.com carried the brand for my left eye. And my contacts came in colors. It would make them easier to see
Good price, fast delivery with good packing. Will keep buying my lenses from them
Arrived over a month after it shipped. Luckily was able to get another one shipped overnight
$#*!ty. Missed by rebate date by 3 days, they weren't able to help. Email never goes out to remind customers of rebate.
My purchase was to come with a rebate, but have not received that yet & not sure I will as this is the second time I've tried to order with a "rebate" & didn't receive it that time either.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members