On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Our mission and passion, since 1995, is to provide you with the best way to buy contact lenses - better than your eye doctor, better than big box, better than other websites. We think you’re looking for the best prices on brand name contact lenses supported by hassle-free business practices. We’ve grown and invested over the years to ensure we can meet your needs. Everyone on the team is dedicated to one thing only, your satisfaction with our service. Give us a try, you’ll be glad you did!
Lens.com Reviews Summary
The company has garnered a reputation for competitive pricing and a user-friendly ordering process, with many customers appreciating the wide selection of contact lenses and efficient customer service. Positive experiences often highlight prompt assistance in correcting orders and addressing prescription issues. However, concerns arise regarding hidden fees during checkout, shipping delays, and occasional inaccuracies in fulfilling prescriptions. While many customers express satisfaction with the overall service, the lack of transparency in pricing and the need for improved communication regarding order changes are common areas for improvement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Quick delivery and prices are way cheaper than 1800 contacts.
When placing an order be sure and check the taxes and handling charges- mine came to $157.92 with only $20 being for taxes. Ashley c and nicky could not answer any questions on why that much for handling----- BEWARE OF THIS COMPANY
Just a heads up. Have a hard copy of your new prescription in hand, or know it by heart. Because when they tell you not to worry if you don't have your new prescription handy since they verify it with your doctor anyway, don't believe it. The truth is they give your doctor 8 hours to respond and then mail out an expired lens prescription. My doctor responded after the 8 hour deadline that he may not have even known about, and they shipped my contacts with the incorrect prescription. Thankfully, pharmacies don't operate like that!
Why can't you pack a rebate form with the lenses? My printer is down. I have tried calling you and there is no real in person customer service. I am trying to establish an account and everything I do is rejected. What is the deal?
Long story that 100 characters doesn't cover. Needless to say the order was wrong and because of technicalities i am out of the $ for 4 boxes of contacts and I am ordering elsewhere. Very dissatisfied.
They have reasonable prices. I didn't have to wait to long for my contacts.
I did receive notification that there would be a delay in receiving my order due to an out of stock situation. One of the boxes had a defective lens packet with no saline in it. Lens was very prompt replacing the whole box on an honor system that I promised to return the defective packet and the remaining contents and box
Totally wrong, -1power instead of+1, -2 power in other lens instead of +2.
Did not see this until I opened. Lost my money and would never recommend you guys
Always timely! I've been riding from Lens for the past 5 years. Never disappoint.
I ordered two boxes of contacts. Each box was $23.99. The actual total of that small order? $151.00. $52 for "taxes and handling".
Never gonna happen. This is a rip off company who is quite happy to screw people. Take your hard earned money to a different ckmpany. ANY other company.
Ordered my contacts and got here on time, regardless of my location.
I ordered contact lenses Feb 2022 and it is now Aug 2022 and no rebate. The rebate tracer states it's been sent to the Visa Card processing center and it's been at that status for the last 4 months. Lens.com customer service states there is a back up and they cannot give an estimate as to when I will receive the rebate. Do not use this company relying on the rebate as a cost effective way to order contact lenses. Plan to pay full price and if you ever do get the rebate, consider it a bonus. Terrible company ethics. Not sure how they got anything above a 1 star rating but I will not be using this platform in the future as there are many sites to order your vision needs from. The company should be embarrassed of their core values.
Smooth and wonderful experience with ordering contact lenses. Received them quickly too.
Very pleased with the quick delivery and accuracy of my order.
I got contact lenses finally, and that was the goal
I received my contact lens promptly, and mailed in the rebate along with proof of purchase, but it's been over a month now and I still have not received my rebate. I'm surprised to receive this email to confirm my proof of purchase when you already have that on file + my mailed in rebate form that documents the required proofs cut from the product.
Easy to place order and speedy delivery. Can't ask for more!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members