• LegalZoom

2021 CUSTOMER CHOICE AWARD

LegalZoom

Corporate Values

Overview

LegalZoom has a rating of 4.34 stars from 1,779 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalZoom most frequently mention customer service, great job, and new business. LegalZoom ranks 4th among Legal Services sites.

Proactively asks for customer feedback

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 90.9%
Positive
616
Neutral
3
Negative
59
34
See all photos

What reviewers want you to know

Positive highlights

  • Dee, is another, great customer service rep that I spoke with today.

Critical highlights

  • Its on me that I didn't spot the payments on my credit card statements until now, but shame on them for the approach.
How would you rate LegalZoom?
Business's Favorite Review

“Better than Face to Face (Faster, Less Expensive, more flexible)”

Sellers S.
5/26/23

My wife and I got the Estate Package from Legal Zoom. We went through multiple revisions and a couple of updates. We appreciated the ability to fill out the form, think about it, and then return and make changes. The forms make it easy to consider all the various permutations. Additionally, it's easier and faster to schedule a meeting with an online lawyer to review the document than having to schedule and then take the time to see them.

See full review
Top Positive Review

“Beyond my Expectations”

Delite F.
5/24/23

My rep Raymond at LegalZoom chat walked me completely through asking what my needs may be, my finance requirements if I could do anything myself, and offered options to fit me! He also stayed with me on chat answering my questions as I decided & secured my best choice a Premium package for an LLC & state registration & free limited attorney consultations! Have first attorney meeting already in 2 days! Speedy! Perfect for me & my new upcoming business! Raymond actually patiently hung in until I hit finish & congratulated me! He also complimented my decision method & choice! Priceless Customer service! Highly recommend Raymond & LegalZoom for all personal & legal needs they offer! Delite F.

Reviews (1,779)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (338) credit card (47) bank account (18)
Thumbnail of user jsl.global.supplier
1 review
0 helpful votes
March 7th, 2024

Update: they agree to full refund and kept their promise. Great company. Legal zoom cares for their clients

Tip for consumers:
Great

Products used:
Llc formation

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns15030
1 review
0 helpful votes
February 19th, 2024
• Updated review

I received a call shortly thereafter, as I believe there was a miscommunication somewhere b/t departments and what information was updated or the person had access. Anyway, the woman that called I believe was adamant and apologetic. I received a refund, and am satisfied 100% with everything I paid for. Sorry it took so long to write this... she didn't even request that I do anything in trade. Thank you.

Service
Value
Returns
Quality
Providing me false information, and not issuing a legitimate refund
February 17th, 2024
• Previous review

I called on 1/25/2024 to request a refund of a product I had not use for and paid for on 1/02/2024. My CC, receipt from LZ, and MY ACCOUNT page all from LZ all state that fact. In my call the agent stated that this order number was on 12/24/2023 (even if that was true, are you that hard up to steal $299.00?), anyway all my evidence clearly shows that this request for refund was well within the time frame. Enough said.

Tip for consumers:
The information they were sharing with me on their end did not match all the evidence I had on mine

Products used:
LLC formation, paid for and accepted in December, but not the Compliance subscription paid for in 01.02.2024

* LegalZoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Returns
Quality
Thumbnail of user nitzanh
1 review
0 helpful votes
November 3rd, 2023
Verified purchase

Steven from LegalZoom checked all the boxes! He had all the information and was really positive and supportive. He helped me get my business off the ground in one quick phone call. THANK YOU!

Service
Value
Quality
Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We can't wait to share this wonderful feedback with Steven and the team. Thank you for sharing, Nitzan!

Thumbnail of user anastasiad78
1 review
1 helpful vote
February 5th, 2024
Verified purchase

As a first time business owner I was very pleased with the way legalzoom helped me to navigate the licensing process. What started out for me to be overwhelming became a sense of confidence and assurance that everything I needed would be taken care of. Knowledgeable Reps and information online to help me make confident and the best decisions for my company I couldn't ask for better. Thanks again Legalzoom

Thumbnail of user pascallb
LegalZoom .. – LegalZoom Rep

We’re grateful for your positive feedback and appreciate your support. Thank you, Anastasia!

Thumbnail of user michaelz1317
1 review
0 helpful votes
September 1st, 2023
Verified purchase

I was a little nervous going into agreement, but my advisor Robert put me at ease. I am very excited for the process to begin.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We appreciate you for placing your trust in us, and that Robert was able to put your mind at ease. We wish you the best, Michael!

Thumbnail of user philippeu6
1 review
0 helpful votes
March 4th, 2024

It's tough to grasp all the fancy legal talk without any real explanations. And if you don't get it, tough luck—they won't bother breaking it down. Trying to talk on the phone is a hassle, and when you finally do, it's not even with a lawyer who can actually answer your questions or clear things up. By that point, I still don't understand what's going on with my case, what they've done, or what I need to do. All I know is they want an extra $99 to keep things going... Seriously, it's just bad, bad, bad.

Service
Value
Shipping
Returns
Quality
Thumbnail of user donnaz742
1 review
0 helpful votes
July 22nd, 2023
Verified purchase

Positive experience. Robert was very helpful very knowledgeable and patient with my questions. He made the situation that can be intimidating easy to understand and in Laymans terms

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We love to hear this, Donna, and thank you for sharing.

Thumbnail of user kasturir
1 review
0 helpful votes
February 8th, 2024
Verified purchase

I contacted Legal Zoom online today as I required information on formation of an LLC in NJ. I interacted with one of their representatives called Eden. All my queries were answered in a very pleasant and professional manner. I got a very clear perspective of what the actual requirements are and I was also informed about the timeframe. Indeed Legal Zoom is the way to go when you're in doubt. Thanks a lot Legal Zoom. I'm also going to recommend your great services to at least 10 of my acquaintances. Great job!

Thumbnail of user pascallb
LegalZoom .. – LegalZoom Rep

We are touched by your kind words and grateful for your feedback. Thank you, Kasturi!

Thumbnail of user sharonb3088
1 review
0 helpful votes
July 26th, 2023
Verified purchase

My experience today at legal zoom was so seamless and pleasurable. DyQuan made it efficient, easy and expedient! I highly recommend Legal Zoom for all your non-profit needs.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

This makes us so happy to hear about your experience, Sharon. We thank you for sharing.

Thumbnail of user lauraa1830
1 review
0 helpful votes
March 9th, 2024
Verified purchase

My husband wanted to open an LLC and we didn't know where to start. I searched on Google and this company came across. We started the process but I had questions, and i started the char. Raymond was very knowledgeable and answered all of my questions. We opened the LLC yeahhh. Very happy with the service and will recommend to everyone. Thank you so much Raymond for your help.

Thumbnail of user pascallb
LegalZoom .. – LegalZoom Rep

Thank you, Laura, for allowing us to be a part of your journey, and for sharing your experience with Raymond.

Thumbnail of user temicac
1 review
0 helpful votes
August 17th, 2023
Verified purchase

I spoke with Noel today. I was seeking help on a 100% Veteran owned LLC set up and filing. She was more that helpful, providing information to help support our new business endeavors. There was a point where she had to do a little research to find the answer, where I absolutely appreciated it as it is not always something people are willing to do or even admit they need to find supporting information to help. She demonstrated exceptional professionalism and personalization to our conversation that was useful. I hope to work with Noel again in the future as I am sure we will have a few more questions.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We know Noel will appreciate this beautiful feedback just as much as we do. Thank you for taking the time to share, Temica!

Thumbnail of user jamieb1364
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

I have been using LegalZoom for two years, and I could not ask for a more simple and easy company to work with! They are very informative and very professional. Also, every person I have ever spoken with, has been so courteous and nice to me, and does not hesitate to explain to me the things that I need to know. I would highly encourage using legal zoom.

Thumbnail of user pascallb
LegalZoom .. – LegalZoom Rep

We appreciate you for continuing to allow us to be there for you and for sharing your experience, Jamie.

Thumbnail of user spencerm195
1 review
0 helpful votes
February 8th, 2024
Verified purchase

I was not receiving correspondence from legal zoom due to one letter missing from my email address. He was able to diagnose the problem, and fix it. Got me renewed with RA services. This is what customer service should look like. Wish other companies treated their customers as well as Legal Zoom. Thank you! Spencer

Thumbnail of user pascallb
LegalZoom .. – LegalZoom Rep

We love hearing wonderful experiences like this and we appreciate you for sharing, Spencer.

Thumbnail of user rutha309
1 review
0 helpful votes
February 28th, 2020
Verified purchase

Aimee with Legal Zoom helped answer my questions. Thank you, Aimee!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Glad we could help, Ruth. Please let us know if you need anything else.

Thumbnail of user lavernep52
2 reviews
0 helpful votes
July 20th, 2023
Verified purchase

Carrie, at x-7262 provided me with OUTSTANDING support. Her knowledge of the product combined with her level of professionalism are the reasons why I stay with LegalZoom.

I received a discounted offer today from another online legal consultation company, but they do not provide the assistance with Intellectual Property that I truly need.

I always receive the best professional care and customer service from LegalZoom's representatives. And this is my heartfelt THANK YOU!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hearing that our work has made a positive impact on you is the greatest reward. Thank you for your feedback, La-Verne.

Thumbnail of user tyo23
1 review
0 helpful votes
August 22nd, 2023
Verified purchase

Just as the title says! Fast, simple and easy! I started my first LLC on my own and it was time consuming compared to this. Worth the money in the long run I believe!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thank you for recognizing our efforts, Ty, and we wish you the best with your LLC.

Thumbnail of user kaelar12
1 review
0 helpful votes
February 19th, 2024

I could not recommend Legal zoom any less. I will NEVER be using them, ever again. I have had nothing but issues, including; delay processing times, lack of communication/notice of order issues, unhelpful communications with service staff, lack of transparency with timelines/changes. I paid over $600 to have this be an easy and streamlined approach to starting my business, it has been nothing but a nightmare. I advise you to run fast from this site. Never again, this type of service feels like a scam and illegal. RUN.

Tip for consumers:
DO NOT USE LEGAL ZOOM, RUN

Products used:
Legal consult, business license filing, process to incorporate business

* LegalZoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user jordanm772
1 review
0 helpful votes
August 18th, 2023
Verified purchase

Rekendra was the most amazing and helpful person I've had the pleasure of working with.
Starting a business is very stressful, especially with low startup capital. Rekendra's help took all the stress away and made the process straight forward and painless, as well as affordable.
I HIGHLY recommend working with Legal Zoom and I would implore you to ask for Rekendra by name.
You certainly won't regret it!

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We cannot wait to share this stellar feedback with Rekendra and the team. Thank you so much, Jordan for taking the time to share.

Thumbnail of user darlenek246
1 review
0 helpful votes
June 8th, 2023

I used Legal Zoom for the first time and it was easy breezy! The representative was excellent. He understood what I wanted to do and walked me through the steps. Stayed on the "chat" line while I completed the document. All around excellent service and knowledgeable agents. It was quick and the price is great. I will have my documents in 2-3 days versus hiring a lawyer and paying so much more and waiting for the documents to be drawn up. So glad I used Legal Zoom.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We're touched by your kind words and grateful for your feedback. Thank you, Darlene!

Thumbnail of user coletteb76
1 review
0 helpful votes
August 25th, 2023
Verified purchase

I was really dreading setting up an LLC for various reasons, but was lucky enough to have Sidney helping me as he could NOT have been any more helpful, patient, polite or kind. I kept thinking how grateful I was for Sidney's assistance or how lucky Legal Zoom is for having an employee as stellar as Sidney. Due to my experience today I would not hesitate to refer others to Legal Zoom. Thank you

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We love this feedback and we know Sidney will too. Thank you for sharing, Colette!

Thumbnail of user mirielleg
1 review
0 helpful votes
August 26th, 2023
Verified purchase

Although I am still at the beginning stage of this business, set up, Legal zoom has made it an easy experience. Their customer service personal are very knowledgeable and patient. I strongly recommend this service for those who are looking to start a business and which not to be giving the round around.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We're happy to hear about your experience thus far, Mirielle.

Thumbnail of user roberty1036
1 review
0 helpful votes
February 4th, 2024
Verified purchase

Timmothy helped me with an important question and made sure that the issue was resolved.
He also went above and beyond by staying on the line for the complete process.
Very friendly, professional and helpful.
- Happy Customer

Thumbnail of user pascallb
LegalZoom .. – LegalZoom Rep

We're glad to hear about your experience with Timothy. Thank you for sharing, Robert.

Thumbnail of user simonj176
1 review
0 helpful votes
August 28th, 2023
Verified purchase

Registering for my first LLC on line. Easy, informative website, with many options and valuable content. Super helpful and prompt follow up immediately after completing the application.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Thank you for allowing us to be a part of your journey, and for sharing your experience with us, Simon. We wish you the best with your LLC.

Thumbnail of user kendalb14
1 review
0 helpful votes
November 2nd, 2023
Verified purchase

Rachel displayed exceptional kindness and patience, ensuring I felt at ease throughout the entire process. As I navigate unfamiliar territory in these business dealings, discussing certain procedures makes me uneasy. However, Rachel's approach was incredibly comforting, akin to chatting with a dear friend who always maintains a high level of professionalism. It was a remarkable and effortless experience—one that I wish for everyone encountering LegalZoom.

Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

We appreciate you, Kendal, for sharing this wonderful feedback on your experience.

Thumbnail of user kyleh743
1 review
0 helpful votes
June 8th, 2023
Verified purchase

Very simple and easy to understand. Starting a buisness is something I never thought I would get done with all of the reading and researching i was doing I was becoming unmotivated. That's when I found legal zoom, before I was even finished with filing out all of the information for my order I received a call from an agent that was already assigned to me. He was very helpful and knowledgeable, all of my questions were answered, I didn't feel rushed which I think is important to note he really took his time to thoroughly make sure I understood every step I took and every question I asked was answered beyond satisfactory. All in all if you are new to owning a business and lacking knowledge on where and how to start LEGAL ZOOM is the place! Easy fast and hassle free!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user legalzooms
LegalZoom S. – LegalZoom Rep

Hearing that our work has made a positive impact on you is the greatest reward. Thank you for your feedback, Kyle.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

LegalZoom is the best way to get legal help for your family and business. Ask business and personal legal questions, get advice on specific situations, have an attorney review your legal documents and more.

Business History

Every year, Americans spend millions of dollars on routine legal services such as forming a business, applying to register a trademark or creating a last will. Others simply do not create essential legal documents because of the inconvenience and high cost. LegalZoom was established to provide an easy-to-use, one-stop online solution for people to handle common legal matters.

Company Representative

Thumbnail of user pascallb
LegalZoom ..
Typically responds within 10 days

How do I know I can trust these reviews about LegalZoom?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.3
1,779 reviews
Have a question about LegalZoom?