This company has been awful at literally every step! They have overcharged me on numerous occasions. All calls require at least an hour of your time and shuffling from one department to the next. They even charged a cancelled card (I canceled with B of A almost a year earlier) and they found a way to reopen my closed credit card and make charges to it due to phantom recurring fees that I expressly opted out of! Awful, awful, awful! I turned to a real accountant and lawyer for my current services and realized that Legalzoom overcharged, overcomplicates. And preys on entrepreneurs at their most vulnerable time (startup)!
One year I signed up for "RA + Legal Form" and the next year I tried to cancel. They charged me anyway and I had to argue with them to get a refund. This year? They charged me twice! (I kid you not.) Charged me twice for a service that I tried to have cancelled years ago. They refunded one of the charges but not the other. Get a real lawyer... it'll be cheaper in the long run.
Hi Kenn. We are truly disappointed to know that we failed to meet your expectations and we'd like another opportunity to get it right. Please reach out to manager directly via help@legalzoom.com. We'll do everything we can to resolve things expeditiously.
Legal Zoom has been great at helping me with my trademark application! The representative, Carrie, was extremely patient and helpful with guiding me. I would 100% recommend Legal Zoom for trademark services!
Hi Trenton, thank you so much for taking the time to leave this excellent review and for your recommendations.
I was hoping the Advanced Directive and Living Will forms would give you ability to answer specific questions about your wishes and bring up situations to elicit a more informed answer but it is very generic and basically asks you if you want to be maintained on life support and if you want your organs donated. If I were you, I would just type up your wishes and sign it yourself. It will save you the money.
Hi Maggie, we are sorry to hear you didn’t have the best experience when using our services. We really appreciate your feedback and would be happy to discuss your concerns in more detail. Please feel free to contact us directly via help@legalzoom.com.
I called to inquire about a legal process. The LegalZoom agent spent the time needed to educate me on the process and give me all the information and templates that I needed in order to initiate it. He was not pushy, gave me multiple options, he appropriately did not give legal advice but steered me to discuss with an attorney those questions that needed consultation, 5 stars.
You sharing your experience has been a great source of encouragement. Thank you, Carlos.
Ms. Pamela was so resourceful in being passionate with compassion in being of service to me. I'ma first time entrepreneur and she guided me by being authentically engaged as she coached me each step of the process from beginning to end. Thank you Ms Pamela
We cannot wait to share this lovely feedback with Pamela and the team. Thank you, Tamiko!
I filed for a patent via Legal Zoom, and all I ever received were computer-generated questions. So I abandoned and got the refund... only to find Legal Zoom had re-charged my card the $1098. And they never answer the phone! I want my money back!
Hi Catherine, it is very important to us to try and improve the situation when there has been a misunderstanding or dissatisfaction with our service. We will review your account & contact you directly to discuss a resolution. Please feel free to also contact us directly via help@legalzoom.com.
After reading one of my legal documents, I had a question about an agent's authority. Within a day of submitting the question, LegalZoom replied with a satisfactory answer, and offered a telephone discussion with an attorney if needed. I appreciate the timely and relevant response.
Hi David, we are always happy to help in any way we can. Thanks for sharing.
On 11/9/2023 Legal Zoom charged me $299.00 for an annual subscription for registered agent services. On 11/11/2023 (2 days after the initial charge) I changed my registered agent and cancelled the Legal Zoom Subscription. Legal Zoom is no longer my registered agent and therefore unable to provide registered agent services. However, even though they are no longer providing me this service and I cancelled my subscription 2 days after the charge, they are unwilling to issue me a refund for a renewal on a yearly automatic subscription. I do not believe this is good business practice and is highly unfair to the consumer.
Do yourself a favor and avoid this company.
I started the trademark process with legalzoom. Seems like they only knew forms but no background information on the process itself. They made me add more and more classes and charged right away. Only AFTER the classes were defined and paid for, they want to charge me another 250$ for a logo search. I called customer service - the impolite rep on the phone tells me "we do not provide legal advice" (how ironic with that company name) and if I am not happy with the service provided I could go somewhere else. Now that really increased my confidence. When I asked him if I missed before that a logo search would be an extra 250 or if that just came up AFTER I paid for all classes, he said it wouldnt have made a difference anyways if they would have told me or not. Another confidence boost! Seems like they cannot give you any information about the actual process at all and jsut collect money for the stuff they talk you into! Sad, absolutely SAD!
We apologize for the experience you've had with LegalZoom regarding Trademark package. Our goal is to make every Customer happy with our products and service; we clearly missed the mark this time. I want to resolve this for you. I'll be happy to answer any questions you may have about the package or any other portion of your order. Please contact me via email help@legalzoom.com. We look forward to hearing from you.
Cenan did a phenomenal job at explaining everything to me that we talked about and made it very easy to understand what it meant and how important it was to my specific needs. I couldn't have asked for better service. Thank you!
We're thrilled to hear that you enjoyed your interaction with Cenan. Thank you for your feedback, Matt!
I am a first-time business owner, and they provide the guidance I need to become successful with the patience and expertise to guide me through the processes whenever needed.
Thank you for allowing us to be a part of your journey, Lourdes, we wish you much success.
Michele did a great job quickly answering my questions and got me what I needed fast. She was able to assist me with a package that got stolen off my front porch and got the package recorded for me. Thank you Michele keep up the great work!
Hi Tim, we 're so sorry about your original package being stolen and glad we were able to help where you needed it. Thanks for sharing and please let us know if we can help with anything else.
If only i can choose a negative star i will do that.
They charge you thousand of thousand of dollars, yet didn't file your annual report and initial report, and your business expired.
And you are even threaten by the Account Manager when you try to confront with them for the root causes.
They even charge you after your business expired because they didn't file your report
This is so far the worst business company i have ever met. I have opened companies in several countries. This is the worst experience.
Hi Julia, we’re sorry that you felt your experience wasn’t the best. Your comments and experience are truly valuable to us and we appreciate your feedback. We’re really interested in knowing what kind of resolution you’d like to see and are willing to do anything we can to improve your experience with LegalZoom. We will review your account & contact you directly. Please also feel free to contact us via help@legalzoom.com. We look forward to hearing how we can make this situation better.
You are better off searching for sample documents on the interenet. These are boiler plate, nothing special. From my experience using companies like this only creates problems when you have to hire an attorney to fix it and it cost more money to fix or the attorney can not fix it or worst yet you expose yourself to huge liability that could been avoided by hiring an Attorney in the first place.
Hi Cynthia, we're disappointed to hear you’ve had a less than satisfying experience with us, and we want to have an opportunity to make things right. We'd like to learn more about your situation. Please kindly submit your contact information to: help@legalzoom.com. We look forward to speaking with you and hope to make your experience with LegalZoom a better one.
They put my order on hold already 3 times to ask more info. I understand that certain things show up during the process though I feel that they missed to ask enough details at the beginning. What is the real painpoint is they neither call nor email you once the order has issues! They say "we have a robot to call you, there must be something wrong with your phone". Not the case! I do not have a single missed call! Not to mention they could email me. Instead of saving time I have to check the order status everyday just in case.
Hi Dmitry, we're so sorry about your experience with LegalZoom. We are constantly striving to ensure the satisfaction of each customer and it seems we fell short of that goal in this situation. We will review your order to determine how we can resolve things and make this a better experience. Please also feel free to contact a manager directly via help@legalzoom.com.
As above. I got through my will and trust OK, but every time I needed to make a revision, I had to go through the whole questionnaire process again. The form should allow one to jump to a specific section.
Thanks for taking the time to share and we really appreciate your feedback.
Aimee was great! Very fast and polite. My order reflected an incorrect address that did not exist, but Aimee assured me on the back end my corrected address was associated with my order and would be filed appropriately. Thanks, Aimee!
Hi Katherine, thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
Had Legal zoom do the Standard LLC. Also had legal zoom do the standard initial reports, paid 394.95 confirmed on 8/27/15 for a report to be filed by the end of sept 2015. Paid for the services, they collected the state funds but failed to pay the state. I called legal zoom 30 days later since they sent me a reminder email. The legal zoom person on the phone verified I had paid the everything, and in order and legal zoom will be taking care of the filings. End result Legal Zoom did not pay the state fees they collected even though I paid them 30 days prior and they verified everything was all taken care of 30 days later. Talked to the state and I was fined 175.00 in late fees due to legal zoom not filing. Legal Zoom states they record calls I guess they won't listen to the calls when they are at fault. Ended up legal Zoom refunded my 394.00 on 10/19/2015 and I had to take care of it thru the state. Cannot recommended a service such as this to anyone.
We are constantly striving to ensure the satisfaction of each customer and it seems we fell short of that goal in this situation. We're sorry about what occurred with your LLC order and with your customer service experience. Usually orders go more smoothly and we apologize that you experienced us at less than our best. Your comments and experience are important to us and we appreciate your feedback. If you wish to discuss this any further, please feel free to contact me directly via help@legalzoom.com.
I order ( order # *******) to register my firm to be registered to in the state of California and paid over $300.00 for expedited service and send all the documents by over night service one of the certificate the staff member kept the certificate in wrong file. I spend over 5-6 hours over the phone and even after that the work was not done finally I have ask for refund after 5-6 weeks and I have to do myself all over again the process is only 3-4 days. I will never use them again
Hi Akbar, we'd like to learn more about your situation. We will review your order & follow up with you directly. Please also feel free to kindly submit your contact information to help@legalzoom.com and we will review your order history. We look forward to speaking with you and hope to make your experience with LegalZoom a better one.
Overview
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Hi Evan, it is very important to us that our customers are happy with the products and services we offer. We want you to be satisfied and we’d like an opportunity to try to make things right. Please contact a manager directly via help@legalzoom.com.