I was transferred over and over and no one really tried to help me until I spoke with Africa and she was great. The guy that transferred me to her told me he wouldn't transfer me anymore and put me on hold and did anyway. I'm shocked that a company that makes so much money from people and really doesn't do much for them can't have better service.
This is the second time this happens... last year same thing. I dread calling legal zoom.
Do not pay for the Express Gold package believing it is a 7 to 10 day turnaround as stated on the LegalZoom website. It is now over 10 days past the 7 to 10 day window I paid extra for and am being told it will be another 7 to 10 days. Why pay $359 for the $149 service?
Hi Jay, we're disappointed to hear you’ve had a less than satisfying experience with us and we want to have an opportunity to make things right. We will review your order details and contact you directly with a resolution. Please feel free to also contact us directly via help@legalzoom.com
After a poor customer experience because of a legalzoom error, Juli did a great job calming me down and processing my order. She was flexible and patient with me, and most importantly made things right very quickly.
Hi Ralph, I am so happy to hear we were able to make your experience better and provide the quality service you deserve.
Kailea was so helpful with setting up my LLC. I can't thank her enough. I'm blessed to have had her help me through my process. This was my first encounter seeking LegalZoom and my expectations were exceeded.
We want to thank you for taking the time to share your experience. We wish you the best with LLC.
Registering on the website was straightforward and intuitive. My guide Jonathan was helpful, professional, warm and kind to a new business owner. I appreciate his ability to convey things I didn't realize when I was registering that will be helpful benefits.
This is wonderful feedback we can't wait to share with Jonathan and the team. Thank you for sharing, Claire, and we wish you the best with your small business.
Any time you need legal advice or have questions, it is extremely nerve wracking. To know that Legal Zoom is always behind me truly sets my mind at ease. Matthew Moore was able to help me quickly and efficiently! Without him and Legal Zoom, I don't know where I'd be. Thank you so much, Matthew and Legal Zoom! You are truly a phenomenal organization!
Thanks for sharing your amazing experience Sarah. We really appreciate your kind words & we'll make sure Matthew knows just how much he helped!
Sleazy... scammy... would not use them. You're better off finding an inexpensive attorney than spending money on documents that will not protect you. Tried them for a LLC with no help from them to help direct the prompts that create the documents that are to protect you. Plus all they try to do is prompt you with add on and unnecessary fees. Stay away!
Hi RY, thanks for sharing your feedback. We’re so sorry your experience didn’t match your expectations We'd love to know more about how we could have made things better. We want an opportunity to try to regain your trust. Please feel free to contact a manager directly via help@legalzoom.com
I opened chat in the hopes of having a smooth cancellation of an order placed over the weekend. Not only did Aimee meet my expectations, she exceeded them. I did not know if I would be able to cancel my order online. She assured me I was able to. Aimee also showed me where to see that my order was cancelled and that the refund was in progress. She did an excellent job at helping and being courteous.
Thank you very much for your review, Jacob. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
Well I fired you guys once after I waited 6 hrs to be told you wouldn't do something simple. Was going to try again but not after scanning reviews (one third negative)... for really simple things, and looks like you're scamming clients too.
Hi Tina, we couldn’t be more apologetic about your experience when contacting us. Our customers are our first priority and our goal is to ensure everyone is happy with our products & services. If we make a mistake, we like to fix it in an expeditious & satisfactory manner. We would really like hearing more of your feedback & an opportunity to try to make your experience a better one. At your convenience, please feel free to contact us directly via help@legalzoom.com.
I tried to file a small claims with legalzoom for the state of Florida. I paid $69.95 and received court forms. No filing and no serving, just one page prepared form for broward county with instructions on how to file and how to serve. I could of done this myself.
There are more comprehensive companies out there that can conduct the complete service; dear consumer do a little more research. I would refer www.civiltree.com; i had great experience with them and they handled everything. Also check out www.smallciams123.com.
I have had legalzoom services for three years and for the first year what ever was discussed or said was done. But after the first year literally ever time any change was made to any legal documents or a new service was purchased the changes where not done or the amount that was charged was completely different or the wrong service was changed and I have had to get on multiple calls with them to correct the situation while they play pass the hot potato from department to department even sometimes having my call transferred back to the original department that I started the call with. I would warn anyone that is considering to use their services to just not do it.
I am in customer service, and it always baffles me how I never seem to receive the same quality I am required to provide for my customers. Today was an exception, Aimee was awesome, she listened and was kind when I was flustered, she expedited my needs quickly and efficiently.
My experience was fantastic!
Hi Kati, we really appreciate being the exception. Thank you so much for taking the time to share this excellent review. Please do not hesitate to contact us if you need anything else.
Raymond answered all my questions with patience and to my satisfaction. I was making a new enquiry about the company's services and his openness and willingness to help was a big plus. I am a UK based retired lawyer and I am very impressed by his level of customer service.
We are thrilled to hear that you enjoyed your interaction with Raymond. Thank you for your feedback, Iqbal!
I callled LegalZoom after receiving their letter regarding an annual filing. I was fortunate to have Jason answer my call. After pulling up my account he knew exactly what I needed. He handled my call in less than ten minutes. He was professional and knowledgeable and a pleasure to work with.
Thanks again, Jason. You're the best!
Thanks for sharing your amazing review Suzanne, we'll be sure to let Jason know how happy you are with his care!
Our business is registered in over 15 states. For annual reporting and RA renewal it does no longer display the State name on the order nor the payment. The order number for the payment does not tie to the order number of any renewals. I now have to call to get that information. I was told to match the dates to tie it.
I completely understand the need to simplify. But this bare bone website does not give me the info needed. Will probably go elsewhere to get those done in the future.
They screwed up my articles of organization so I am having trouble getting an LLC bank account and it took them twice as long as they said it would. If they need info to finish what you want they won't reach out to you so I had to check back constantly.
Hi Elliot, thanks so much for leaving your review. We've had a chance to review your account - it looks like the order was completed and shipped to you without any report of an error to the documents. If an error was made on our part, we'd like to to fix things and regain your satisfaction. Please contact a manager via help@legalzoom.com with more details on your error and we'll do everything we can to resolve it as soon as possible.
I am more than disappointed with Legalzoom and their slow service... I have been working for 3 months trying to get my application for a non-profit completed. I have gotten nothing but the run around with the standard... "we have 7 to 10 business days to process your request"! 7-10 business days... right... IT'S BEEN 3 MONTHS! When I once again called to get a status..."Shannon" got snippy with me and told me she would "but in a return call request to the supervisor which takes 2-3 business days". I would like for someone at LegalZoom to call me back ASAP!
Hi Melvina, I would like to extend my sincerest apology in regards to your less than perfect experience with LegalZoom. Your comments and experience are important to us and we appreciate your feedback. We have reviewed your account & contacted you directly. We will try our best to make things right. Please feel free to continue to contact us anytime via help@legalzoom.com.
I had an issue with the name of the business when I just completed the package. Somehow there was a second LLC added to the end of the business name. Aimee fixed it for me and sent confirmation. Great and fast customer service.
Hi Doug, thanks so much for sharing your experience. Glad you were given the support you deserved!
I am going through a divorce currently, and times are very difficult. I spoke to Melanie on the chat Feature and she got me the documents I needed immediately. I thought it would be a lot harder than it was. She was wonderful!
Hi Sean, thank you so much for taking the time to share this great 5-star review. Divorce can be difficult on anyone and we’re here for you anytime.
We hired Legal Zoom to set up our LLC. We were not advised of them setting themselves up as our Registered Agent. By them doing so we were being billed $299 per year for this service. I have to go through the Secretary of State website to remove them as our Registered Agent and pay them $15. They will not credit me back the money until they have been officially removed. When I called them and asked them to remove themselves from the LLC they told me I had to do it with the Secretary of State and once they verified it they would credit me back. I asked them what exactly they did for the $299 and they hung up on me. This is crazy. If they put it on there, they should be able to remove themselves. They don't do anything for us for $299 a year.
Hi Ethel, we're disappointed to hear you’ve had a less than satisfying experience with us, and we want to have an opportunity to make things right. We'd like to learn more about your situation. Please kindly submit your contact information to: help@legalzoom.com and we will review your order history. We look forward to speaking with you and hope to make your experience with LegalZoom a better one.
Overview
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Adriana, we are very sorry you didn’t have the best experience during your first interaction. Your comments and experience are truly valuable to us and we appreciate your feedback. Please be reassured that we will follow up with our team to determine where improvements need to be made. Please contact help@legalzoom.com directly if we can assist you in the future.