website thubmnail of LegalZoom

LegalZoom

How would you rate LegalZoom?
grey star
grey star
grey star
grey star
grey star
Massachusetts
2 reviews
0 helpful votes
Follow Anthony Z.
Unfollow Anthony Z.
Send Message
Share Review
Report Review

Long Time Customer
June 30, 2023

Have incorporated three businesses and registered four DBA's through Legal Zoon over a period of many years and never had a problem legal or otherwise. Easiest way in the world to register whatever type of business you need

Date of experience: June 30, 2023
LegalZoom S. LegalZoom Rep
over a year old

Thank you for continuing to place your trust in us, Anthony, and we appreciate your for sharing.

Virginia
9 reviews
7 helpful votes
Follow skennis c.
Unfollow skennis c.
Send Message
Share Review
Report Review

Bad services
September 11, 2018

I didn't receive any response for more than weeks for which i had to shift on some other services. It is absolutely fraud, never refer to anyone for this, bad customer service, money and time wasting site really bad service not going to recommend to anyone, frustrating services and bad quality.

Date of experience: September 11, 2018
LegalZoom S. LegalZoom Rep
over a year old

We try to do our best to make sure every customer is happy and it seems we fell short of that goal in this situation. We’d like to learn more about your concerns and try to turn things around for the better. Please contact a manager via help@legalzoom.com & we’ll reach out to you right away.

Arkansas
1 review
0 helpful votes
Follow David M.
Unfollow David M.
Send Message
Share Review
Report Review

I confess that I was a bit apprehensive as I approached the "moment of truth" this morning. Why? I had attempted to begin the process two or three months too early. So I wasn't sure how to explain to a new person at Legal Zoom. In any case, 'Lia" quickly reassured me that she could help me through the process. Believe me when I say it didn't take her long to do what was required. We took care of my financial obligation, and no sooner was this approved when my copies of the documents were ready for me to download and scan. Overall it was a great experience.

Date of experience: July 12, 2023
LegalZoom S. LegalZoom Rep
over a year old

We know that this can be a trepidatious time. We appreciate that you placed your trust in us, and you had an overall great experience. Thanks for sharing, David!

Alabama
1 review
6 helpful votes
Follow Kalissa S.
Unfollow Kalissa S.
Send Message
Share Review
Report Review

My husband used to company starting his trucking company! It was a complete waste! He set up payment plans and have paid these folks 800 dollars for absoutely nothing! After waiting weeks on a form we needed from the state we finally called and it was just a matter of printing the certificate! We had to pay an extra 25.00 but it was better than waiting on legal zoom. We called and called nobody seemed to know why we couldn't get the form. After taking more money out of our account we finally get the form but we were a full month into our business. I pray this helps some one trying to start their business because it is so many up and downs! Please stay away from this company!

Shaw Transport LLC

Date of experience: December 21, 2015
LegalZoom S. LegalZoom Rep
over a year old

Hi Kalissa, it is very important to us to try and improve the situation when there has been a dissatisfaction with our service. We are very interested in learning more about your situation. We would like an opportunity to try & make things right. We will review your account & contact you directly. Please feel free to also contact us directly via help@legalzoom.com.

California
1 review
0 helpful votes
Follow Dr. Thaddous I.
Unfollow Dr. Thaddous I.
Send Message
Share Review
Report Review

LegalZoom first experience
June 26, 2023

I've heard about LegalZoom over the years and finally had the opportunity to use the service. I'm very glad I did. It was a very straightforward process and save me a ton of time by walking me through the process by providing me the appropriate documents to form my company, I'd recommend it to anybody.

Date of experience: June 26, 2023
LegalZoom S. LegalZoom Rep
over a year old

Your willingness to share your experience has been greatly appreciated, Dr. Thaddous!

Illinois
1 review
0 helpful votes
Follow Red S.
Unfollow Red S.
Send Message
Share Review
Report Review

Scam
July 12, 2018

Very poor management, never refer to anyone for this, bad customer service, never respond on time, I didn't receive any response for more than four weeks for which i had to shift on some other company.

Date of experience: July 12, 2018
Nevada
1 review
0 helpful votes
Follow Efrain L.
Unfollow Efrain L.
Send Message
Share Review
Report Review

Great Service
July 4, 2023

Joshua is an amazing agent and was not only knowledgeable but professional in answering all my questions and getting me all the information i required. I will surely recommend legalzoom to all my friends and family.

Date of experience: July 4, 2023
LegalZoom S. LegalZoom Rep
over a year old

We're love it and it, and we know Joshua will too. Thank you for sharing, Efrain!

New York
2 reviews
0 helpful votes
Follow Luisa X.
Unfollow Luisa X.
Send Message
Share Review
Report Review

Very Grateful
August 24, 2023

Legal Zoom has been very kind, patient and very professional with me throughout my process in creating a new business. My business is a home bakery business & if I could I would send each of them a cake! They are worth every penny. Thank you for making my dreams a reality! And thank you for giving me the knowledge I need in navigating the business world.

Date of experience: August 24, 2023
LegalZoom S. LegalZoom Rep
over a year old

Thank you for allowing us to be there for you, Luisa, and for taking the time to share your experience.

Indiana
1 review
0 helpful votes
Follow Esther I.
Unfollow Esther I.
Send Message
Share Review
Report Review

Amazing easy
August 29, 2023

This experience has been nothing short of incredible. One of the easiest things I've ever done for my business. And I love the fact that I can add on things as my business grows. I would recommend to anyone ready to take that leap!

Date of experience: August 29, 2023
LegalZoom S. LegalZoom Rep
over a year old

Thank you, Esther, for allowing us to be a part of your journey, and for taking the time to provide your experience.

California
1 review
0 helpful votes
Follow Lauren F.
Unfollow Lauren F.
Send Message
Share Review
Report Review

They prey on the ignorant. I am new to starting my own LLC. They sold me products I don't need and they are insanely expensive. They signed me up for tax services, which I thought, great, might come in handy. It has been taking my business longer to get off the ground. I have been charged $159/month for the last few months. I don't need these services right now. I called to cancel and they said I couldn't get out of my annual subscription. I asked if I could pay an early cancellation fee. They said no. I have to pay for it for the entire year. I have never known any business that operates like this. I will never use them again.

Date of experience: December 12, 2022
California
1 review
9 helpful votes
Follow Jeanine G.
Unfollow Jeanine G.
Send Message
Share Review
Report Review

Exasperated!
September 23, 2016

When I set my account up I used my personal email not the business email ( I was getting help with an LLC) which was OVER 6 weeks ago. I called. Got Joe on the phone. I asked him to help me with my order and to see if I could get copies of the invoices that they charged me. He directed me to the website. I then asked him to change my email from my personal to my business. HE supposedly did and now I can't log in with either email address. Not only that. I signed up for the 1800Accountant and now that access has been denied too. I have $2500. 00 in charges on my CC and nothing to show for it. I should have called a local attorney. At least I would have something for my money besides more gray hair. Horrible experience.

Date of experience: September 23, 2016
LegalZoom S. LegalZoom Rep
over a year old

Hi Jeanine, we're sorry about what occurred with your email address and with your customer service experience. Usually things go more smoothly and we apologize that you experienced us at less than our best. It is very important to us that our customers are happy with the products and services we offer. In reviewing your account, it appears your concerns have been addressed & resolved. If you have any further questions or concerns, please feel free to contact a manager directly via help@legalzoom.com.

New York
1 review
0 helpful votes
Follow Dilgilio R.
Unfollow Dilgilio R.
Send Message
Share Review
Report Review

Excellent, excellent service
May 9, 2016

It's a great feeling having someone who feels like family on the other side, instead of a stranger giving you advise. The lady Cortney was wonderful explaining details and giving me a complete break down. She, could of definitely sold me a cities bridge.

Date of experience: May 9, 2016
LegalZoom S. LegalZoom Rep
over a year old

We are so glad we could help. Thanks for sharing your experience and we will be sure to let Cortney know of your kind words.

Arizona
1 review
0 helpful votes
Follow Lara M.
Unfollow Lara M.
Send Message
Share Review
Report Review

I wanted to cancel the legal zoom registered agent service. They made it incredibly difficult to find the process to do so. Once I found it, filed to be my own agent in my state, and forwarded legal zoom the email from my state, they quickly cancelled my service and refunded me in full. That last part was awesome. :)

Date of experience: October 23, 2015
LegalZoom S. LegalZoom Rep
over a year old

Hi Lara, sorry you had trouble when contacting us directly to cancel your agent subscription. Glad it's all worked out now. Please do not hesitate to contact us for any future needs via help@legalzoom.com.

Arizona
1 review
5 helpful votes
Follow Jagjit S.
Unfollow Jagjit S.
Send Message
Share Review
Report Review

Dont do it!
March 30, 2017

Worst site ever! Don't do it! Long holds no one returns your calls. They constantly hang up on you. I had a hold on my account that I couldn't resolve because no one on their end fixed the problem. I am filing a dispute with my credit card company because these guys aren't even returning calls for that. Wasted a lot of my time and will NEVER go to them again

Date of experience: March 30, 2017
LegalZoom S. LegalZoom Rep
over a year old

I would like to extend my sincerest apology in regards to your less than perfect experience with LegalZoom. It is LegalZoom's goal to provide its valued customers, such as you are, with exceptional service during every interaction. Your comments and experience are important to us and we appreciate and welcome your feedback. Please be reassured that we will forward your comments to review our operations and determine where improvements need to be made. In reviewing your order, I confirmed you have spoken with our customer care department to resolve your concerns. We’d like an opportunity to try and make this experience better. Please feel free to contact a manager directly via help@legalzoom.com.

California
1 review
1 helpful vote
Follow Donita W.
Unfollow Donita W.
Send Message
Share Review
Report Review

Legal zoom is trash
October 10, 2022

Worst decision i made they very unhelpful two different agents got an addittude qs if they where owners of the company and this lqst rep i del with sound high she said she didnt know several time what did i spend hundreds of $on?

Date of experience: October 10, 2022
New York
1 review
0 helpful votes
Follow She M.
Unfollow She M.
Send Message
Share Review
Report Review

Legal zoom agents sat on thier button and sent emails and think that's worth $299 a year. Also before the renewal date they sent out an email saying we must update our credit card because the one they have on file has expired (for good reason). We did not contact legal zoom and expected them to contact us by phone for a membership or they were going to cancel our buisness, however they charged the same bank account anyway using an expired card and then sent us a congratulations anniversary email. I very much was not impressed with legalzoom and believe them to be very close to criminal. We had to pay them to disolve our company and they didn't refund our renewal charge because it had been more than 30 days from the subscription date. Great way to run a corrupt buisness.

LegalZoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 6, 2023
California
1 review
7 helpful votes
Follow Shannon B.
Unfollow Shannon B.
Send Message
Share Review
Report Review

I just spoke to someone named Brandon from LegalZoom. He was extremely rude and not helpful. He raised his voice to me and when I asked to speak to a manager he said there wasn't one. I was trying to explain that the corporation I set up last year was never opened and is being closed (dissolved) by the state of CA. I was trying to get LegalZoom removed from agent of service. I informed him CA takes about 60 days to do so and wasn't going to pay $159 renewal. Instead of being helpful he was getting defensive.

Date of experience: February 3, 2017
LegalZoom S. LegalZoom Rep
over a year old

Hi Shannon, I would like to extend my sincerest apology in regards to your less than pleasant experience with LegalZoom; you deserve better. Your comments and experience are important to us and we appreciate your feedback. Please feel free to contact us via email at help@legalzoom.com and we'll try our best to make things right.

Texas
1 review
5 helpful votes
Follow Matthew B.
Unfollow Matthew B.
Send Message
Share Review
Report Review

Legal Thieves
January 31, 2019

If you want your business to be a success, do NOT use LegalZoom. They have been stealing from me for years and ignore my requests to end service. My only option now has been to notify my bank of their fraud and if I want to recoup my money I would have to take them to small claims court.

Date of experience: January 31, 2019
LegalZoom S. LegalZoom Rep
over a year old

Hi Matthew, we're truly sorry to hear about your experience and happy to review your account in effort to resolve this right away. We'll reach out to you directly but please also feel free to contact a manager directly via help@legalzoom.com.

Massachusetts
1 review
1 helpful vote
Follow Ki N.
Unfollow Ki N.
Send Message
Share Review
Report Review

Horrible business
April 4, 2016

This business is HORRIBLE! I'm so regret to have them as my services. I paid for faster service when they claimed that it should only takes 10 business, I did not receive my package until 40 days after the 1st payment has been paid. Not only that, I closed my account with them a year ago and they still charged to my account as of now. Totally SUCK services

Date of experience: April 4, 2016
LegalZoom S. LegalZoom Rep
over a year old

We're sorry to hear that you did not have the best experience with LegalZoom. We want to make it right. We want you to be satisfied and I’d like to assist you in finding a resolution. Please contact us directly via help@legalzoom.com.

Texas
1 review
1 helpful vote
Follow Larry W.
Unfollow Larry W.
Send Message
Share Review
Report Review

I purchased the bundle
August 31, 2016

I purchased the bundle because I want to know that when my time comes there is no question about my intentions. LegalZoom support staff was always there to answer any questions and walk me through to complete the documents. I would recommend LegalZoom for any documents.

Date of experience: August 31, 2016
LegalZoom S. LegalZoom Rep
over a year old

Hi Larry, thanks so much for being a valued customer and choosing us to help with your legal needs. We really appreciate you sharing your experience.

Overview

LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
283
value
270
shipping
146
returns
158
quality
239
This company does not typically respond to reviews