This company has been successful at giving me the runaround. I call them just about every day trying to get someone to do their job. Each time I call I get the same response, "you should receive further information in 7 to 10 business days". I also hear, "the back office is extremely busy and doing the best they can". Listen if you as a company are not able to handle a certain number of customers, then don't take on more than you can handle. I have been trying to get them to submit my 501c3 application to the IRS for well over 2 months now. Only time there is a little progress is will a call and demand movement. At this point, put me on payroll. Even to get my EIN was a headache. Just plain TERRIBLE. I finally filed a complaint today with the BBB.
I used LegalZoom in the past and although it might be a little pricey with all the extra features you can add-on, they provide a good service and help you navigate legal issues if you're trying to incorporate or dealing with other legal issues by yourself. It's definitely much cheaper than hiring a lawyer and they actually have a service where you can consult with lawyers. I don't like how they try to upsell you constantly to some of their services. The idea of paying for the service every month for years I might not use too much just doesn't vibe well with me. But I guess for some, that's the cost of doing business.
The site itself is pretty easy to use and I haven't had any issues with it. I like the design and it is actually pretty easy to navigate and when I had to call in, the customer service rep was pretty good and helped me figure out what I needed to.
I started a will 18 months ago but never finished, and I needed to re-engage on my status, payments, choices of services, plans.
I worked with a person named Aimee, and she was wonderful. Very patient, very responsive, used her best tools to guide me on the sequences to find things, get things done.
Great to get lucky and find someone competent and positive.
Hi Alan, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
Representatives will repeatedly lie to you to get you off the phone. I was told my LLC paperwork was submitted to the state yesterday and it would be at least five days before they hear back from the state. Little did they know, I had the paperwork in my hand (downloaded from the state's website) and the director of the state's Department of Corporations on the phone with a three way call while Legal Zoom is telling me they haven't heard back yet. The director told me (after Legal Zoom hung up) "We responded to that file yesterday."
We apologize for the poor experience you had while transacting business with our organization. It is LegalZoom's goal to provide its valued Customers, such as you are, with exceptional service during every interaction. Your comments and experience are important to us and we appreciate and welcome your feedback. Please be reassured that we will forward your comments to review our operations and determine where improvements need to be made. In reviewing your order, you purchased an Economy package 9/30/15 which is advertised as 20-35 business days for completion. Our records indicate your documents were prepared & submitted 10/6/15 & filed 10//7/15. We are unable to download copies from the state site & must wait on the certified copy of filing to be returned to our office in order to provide to you. Your final package was shipped 10/9/15. Your order was completed successfully and ahead of schedule. I am very sorry for any miscommunication on our part. If you have any additional questions or concerns, please feel free to contact us via help@legalzoom.com.
I received a call shortly thereafter, as I believe there was a miscommunication somewhere b/t departments and what information was updated or the person had access. Anyway, the woman that called I believe was adamant and apologetic. I received a refund, and am satisfied 100% with everything I paid for. Sorry it took so long to write this... she didn't even request that I do anything in trade. Thank you.
I called on 1/25/2024 to request a refund of a product I had not use for and paid for on 1/02/2024. My CC, receipt from LZ, and MY ACCOUNT page all from LZ all state that fact. In my call the agent stated that this order number was on 12/24/2023 (even if that was true, are you that hard up to steal $299.00?), anyway all my evidence clearly shows that this request for refund was well within the time frame. Enough said.
Do not use this service. The sales pitches are dishonest. It is far better to use a local attorney. In the end the price will be the same and your attorney is beholden to his/her respective bar association. There is no way to hold this firm accountable.
Hi Bryan, we're disappointed to hear you’ve had a less than satisfying experience with us, and we want to have an opportunity to make things right. We'd like to learn more about your situation. We will review your order information & contact you directly. Please also feel free to submit your information to: help@legalzoom.com and we will review your order history. We look forward to speaking with you and hope to make your experience with LegalZoom a better one.
I cannot say enough good about my sales consultant. She was prompt, informative, well educated about the services and products that Legal Zoom offer which made my decision to use them simple. She made me feel confident that I made the right choice in selecting them for my legal assistance to develop my LLC. She made the process simple yet went through the steps and answered many questions.
Hi Heather, we're so glad to have helped you with your LLC needs. Thanks for sharing your experience and do not hesitant to contact us for your future legal needs!
This was the most difficult process on starting an LLC. They had a bunch of hidden fee's and once they get your credit card you better watch out because they keep charging on it. The customer service is horrible. You pay to have everything done they and then you call and they say you have to call the IRS and other entities that they were suppose to do. This process has been horrible.
Hi Donald, we're disappointed to hear you’ve had a less than satisfying experience with us, and we want to have an opportunity to make things right. We'd like to learn more about your situation. Please kindly submit your contact information to help@legalzoom.com and we will review your order history. We look forward to speaking with you and hope to make your experience with LegalZoom a better one.
The agent Alex Wood was very knowledgeable of all services LegalZoom offers. She was very patient in listening to my questions and answering each an all of them with grace and knowledge. She actually got me more interested in getting all I need to initiate my business.
We can't wait to share this amazing feedback with Alex, and the team. We thank you for taking the time to share, Herminzul.
With all my legal questions and needs regarding my Living Will and other related legal necessities as I enter the "golden years", with great confidence, I can always depend on LegalZoom for the best guidance.
I strongly recommend LegalZoom for legal consultation and documentation to ensure I have taken the proper steps to fulfill my personal wishes for my beneficiary. I sleep a lot better each night since I became a customer over three years ago.
Truly an excellent and valuable service.
Thanks Melinda, we truly appreciate you as our valued customer!
It has been since OCT 2022 when I requested a simple DBA name that they quoted 7 to 21 days. Since then, I have mailed them the same form 4 times, they called about 10 times and I still dont have my DBA and cant get my business going. Do it yourself or go somewhere else. They are so bad they gave me a partial refund and that was 2 months ago and still in process
Hi, Brian! We're sorry to hear your experience was less than exceptional. Please reach out if we can be of any additional support. Please call us at (800) 773-0888 or by email at support@legalzoom.com.
I feel tricked. Ordered "name change" paperwork for $140 on 8-15. I filled out a lot of fields on the website telling what I wanted to do with my name. On 8-20 I received an email saying my papers had been mailed to me. On 8-28 still no documents. So I called. Thirty minutes (!) on hold wondering if I had been scammed. Finally someone picked up and said I should wait longer on the US mail --Really?! I begged for them to just email the documents, and they did. I thought I would get documents that were filled out appropriately with the info I had given. Instead I got the EXACT SAME blank form available at my county court website- FOR FREE! Please learn from my stupidity. Do not pay this HORRIBLE scam company for something you can quickly get for free for yourself.
Hi Courtney B.,
We are sorry about your experience with us and would like to make things right. Contact us at Chyna@lzserve.com for assistance.
LegalZoom
All I wanted was a very simple will. It was simple to set up, and I received it quickly. But I had some questions. I could not reach customer service by phone, nor did they return any of my 3 emails. $250 wasted. I needed to go to an attorney due to this horrible company.
I wish there was a an option for no stars. Better, I wish there was a way to get a refund.
Hi Amy, I am very sorry you didn't have a great experience with us. I would love to research your concerns further & do my best to make things right. Please feel free to contact us directly via help@legalzoom.com.
Had to close my California LLC and Legal Zoom helped me get the dissolution started over the phone. A few quick questions, easy communication with a helpful and friendly representative. Totally recommend Legal Zoom for all things business
We're touched by your kind words and grateful for your feedback. Thank you, Carmen!
LegalZoom's structural network is designed to discourage customers from completing orders. In addition their customer service is a joke. Their representatives are not knowledgeable on the services they offer, the differences between them, nor will they direct you to a supervisor after you have had to call in 4 times for the same hold. 100% not with the money or your time. I would add images to support this claim but their contain confidential information.
Take your business elsewhere for DBAs and LLCs
Matthew was so helpful and patient, he kindly waited for me to fill outthe rest of my information I had missed on my application for a.new LLC. He made sure all my questions were answered and assured me I can call back anytime to get help if it was needed which I appreciated.
Congrats on taking the steps into being your own boss. We appreciate you for sharing your feedback, Lisa.
I haven't work with Any company who HANG up on customers during support. Unbelievablably unknowledgable and terrible attitude! All They care is Over charge you. Do It yourself or find lots of the local companies, They are way easier to work with And much cheaper. Terrible!
Hi Jackie, I would like to extend my sincerest apology in regards to your less than pleasant experience. We are constantly striving to ensure the satisfaction of each customer and it seems we fell short of that goal in this situation. I want to resolve this for you. I'll be happy to answer any questions you may have about the package or any other portion of your order. We will contact you for a resolution but please feel free to contact a manager directly via help@legalzoom.com.
Frustrating services and bad quality, It is absolutely fraud. Pathetic customer service.It needs to be shut down. Beware anyone who uses this, They are dealing in fraudulent practices.no follow ups to see how is the product is working if I am happy or unhappy truly sad customer relationship. Stay away! I am happy or unhappy truly sad customer relationship.
We're sorry to hear you weren't happy with your experience and we would like to make things right. Please contact a manager directly via help@legalzoom.com & we’ll try our best to resolve things. We look forward to making your experience a better one.
This incredibly knowledgable pathologist/psychologist/chemist/legalzoom representative gave me every single bit of help and more while producing my LLC. In a lost world of corruption and a curtain of lies, Dawn provided real, down to earth, and honest advice. I was intimidated prior to calling, but after being connected with Dawn, I was immediately void of any of those thoughts and felt that I was in good hands. There were no complications and I am more than happy with the services and assistance that I received from beginning of the application all the way until checkout. 11/10. Call Dawn, or you will be sorry. #FreeVish
Hi James, thank you very much for your review. We work really hard to make our customers feel like they are in good hands, so we're happy to see that reflected in your experience. Please let us know if there is anything else we can do to help!
Legal zooms specialist was prompt, professional, understanding and went out of her way I feel to make sure I understood my particular situation and supplied contact numbers to help me resolve my situation.
We love to hear this, Oscar, and thanks for sharing!
Overview
LegalZoom's reputation is marked by a mix of commendable customer service experiences and significant operational challenges. Many customers praise the professionalism and helpfulness of individual representatives, highlighting their ability to simplify complex processes and provide thorough support. However, a substantial number of reviews reveal frustrations with service delays, unresponsive support, and issues related to incomplete or incorrect service fulfillment, leading to feelings of dissatisfaction and mistrust. This dichotomy suggests that while LegalZoom has the potential to deliver valuable assistance, systemic issues in service delivery and communication hinder overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry for any trouble or inconvenience this may have caused you, April. We will have a member of our Executive Escalations Team reach out to you within one business to support you with the concerns you have with your order.