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Offering fast and easy free legal forms crafted by licensed attorneys, our service allows you to save time and money by creating and downloading legally binding documents in minutes. We are honored to be included in Fast Company's 2024 list of the 100 Best Workplaces for Innovators.
LegalTemplates Reviews Summary
The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.
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We just started our business and are struggling. Truly needed help creating our operating agreement so we could open a bank account, we are a small cleaning business and didn't feel the need to have one but the bank has to have one. This site truly meant what they advertised. Thank you so much!
This company charged my card without my authorization after I canceled the 7‑day trial. I never subscribed, yet they billed me four days later and refused to refund me.
Customer service is terrible—just scripted replies, no real help, and no accountability. This feels deceptive and unprofessional. I would advise others to be very cautious.
La recomiendo para hacer contratis legales es muy completo. Y fácil de usar.
Gracias por su recomendación. Nos alegra saber que le resultó completa y fácil de usar. Apreciamos mucho su comentario.
Very user-friendly templates. I found the pre-written examples very helpful. Worked just the way I wanted. Sorry I canceled the subscription but mine was just a one-time issue.
Thank you for your thoughtful review. We’re glad the templates and examples worked exactly as you needed, and we appreciate you trying our service. We’re always here if you need us again.
It worked really well however it said it was free and I ended up paying a trial subscription in order to print a document that I had spent 30 minutes on preparing
Thank you for sharing your experience. We’re glad the document worked well for you, and we’re sorry for any confusion around the trial and printing access. We appreciate your feedback and will take it into account to improve clarity going forward.
It was easy and quick to help getting the right document for my issue. I cancelled because I don't need it, but if I did, this is a great software.
Thank you for your kind feedback. We’re glad it was easy and quick to find the right document, and we appreciate you recommending the software for future needs.
They will charge you regardless of when you end the trial period. While the product works, this is a dishonest way to practice business.
We’re sorry to hear about your experience. Billing only occurs according to the trial terms, and we’d like the opportunity to review your account and clarify what happened. Please contact our support team directly so we can look into this and assist further.
I needed to create a lease for my daughter to legally be living in my house when I'm not there. It was a simple matter between family members. It was easy to fill out and available right away!
Thank you for sharing your experience. We’re glad to hear the lease was easy to create and available right away, and that it helped with your family’s needs.
This form walked you through completing the form. It was very simple to complete, but allowed you to be as detailed as you needed which other on-line forms did not. I definitely recommend to others!
Thank you for your recommendation. We’re glad the form was easy to follow while still allowing the level of detail you needed.
I only needed this service to make a W-9. It did it well. While I would like the text formatting alignment to be a bit more useful, I found the document worth filling out.
Thank you for your feedback. We’re glad the W-9 met your needs and appreciate your suggestion regarding formatting alignment.
I signed up for the trial membership to get a rental lease. It was quick and customizable. I ended up cancelling the membership right after. I wish there was an option to just pay for documents as needed. Other than that, the site was really easy to use.
Thank you for your feedback. We’re glad the lease was quick, customizable, and easy to use, and we appreciate your suggestion about pay-per-document options.
I tried the free membership but I couldn't do anything to see if it worked for my company so now im going to find what I need somewhere else
Thank you for your feedback. We’re sorry to hear the trial didn’t meet your expectations. If you’d like to share what you were trying to accomplish, we’d be happy to clarify how the platform works or see if we can assist.
The website is easy and fast to use. You can fill in the blanks then print which looks more professional than printing then filling in the blanks. It helped me with what I needed
Thank you for your feedback. We’re glad to hear the website was easy and fast to use, and that the finished document looked professional and met your needs.
I was searching for needed information to conduct a title transfer. It was very helpful to see what is needed. This transfer will not take place for several months and I don't have exact information yet to complete all information required. I'm anticipating using your web site when actual transfer will be ready to complete. Thank you for assisting me in what is required to proceed when ready to make actual transfer.
Thank you for your thoughtful feedback. We’re glad the information was helpful as you prepare for the title transfer. Whenever you’re ready to complete it, we’ll be here to assist. We appreciate you considering our website and look forward to helping you when the time comes.
I would not recommend this to anyone because it says online free documents and then you fill out the whole document. Guess what then they make you pay for it then you gotta redo the document again then you gotta cancel your subscription. It's bull$#*!. Company sucks.
Thank you for sharing your feedback. We’re sorry to hear that your experience was frustrating.
Our platform allows users to create documents during the trial period, with subscription details disclosed at checkout before any payment is processed. We understand that expectations around “free” documents can sometimes lead to confusion, and we appreciate you calling that out.
We’re continuously working to make our pricing and trial terms clearer and the overall process smoother. If you’d like us to review your account or assist further, please feel free to reach out to our support team directly.
Needed to create a contract and did within minutes and it was free. Would definitely subscribe to monthly use if I had the need to make multiple documents over time.
Thank you for your feedback. We’re glad you were able to create your contract quickly and at no cost. We appreciate you considering a subscription in the future and look forward to assisting you again if the need arises.
I selected the $0 trial period and right before I pressed the button to selected to start the trial the system automatically defaulted to another trial period selection. By the time I noticed it was already too late. I request a refund.
Thank you for your message.
We’re sorry to hear about your experience. The trial option selected at checkout is displayed for review before confirmation, and users must actively confirm their selection before the subscription begins. The system does not automatically change the selected plan without user input.
That said, we understand how frustrating this situation can be. Please provide the email address associated with your account so we can review the transaction details and determine what options may be available.
We look forward to assisting you further.
This was an EASY TO USE, IMMEDIATE way to get legal docs. I wish I had more use of it to warrant the subscription. Would be great if you could pay by the document.
Thank you for your thoughtful feedback. We’re glad to hear the platform was easy to use and helped you get your documents quickly. We appreciate your suggestion about a pay-per-document option and will take that into consideration as we continue improving our services.
I so appreciated the document that I was able to create on your site. It was simple but comprehensive enough for the rental situation. Thank you!
Thank you for your kind feedback. We’re happy to hear the document was both simple and comprehensive for your rental situation.
This is a good tool many options, if you know exactly what you need. Good to have in general, if you are able to afford the annual payment.
Thank you for your thoughtful feedback. We’re glad you found the tool useful and appreciated the range of options available.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re sorry to hear about your experience and understand how frustrating this must feel. This is not the experience we aim to provide. We’d like to review your account and transaction details to clarify what happened and see how we can help. Please reach out to our support team directly with your email and any relevant details so we can look into this further.