Overview
The company has garnered a mixed reputation, with notable strengths in product quality and customer service. Many customers appreciate the ease of use of the website and the availability of legal documents, often highlighting the helpfulness and professionalism of support staff. However, recurring concerns include issues with billing practices, particularly regarding unexpected charges and difficulties in obtaining refunds, which have led to frustration among some users. Overall, while customer service representatives receive praise for their assistance, the company faces challenges in addressing customer complaints effectively, impacting overall satisfaction.
This summary is generated by AI, based on text from customer reviews
After being offered FREE documents, then dealing with a reasonably well designed site, I come to the 'review' section where, in order to continue, I am compelled to enter credit card info, to make matters WORSE my first card was declined, making me suspect whether I now have to keep tract of two card statements to make sure your outfit is not totally unethical and doing illegal things. Then once I am 'approved' I found it unintelligible how to either print these documents or cancel the subscription, now HERE['e the WIORST part! Once I DID get to the cancel page, frazzled and stressed having taken three hours to get to this point, while my dying friend is waiting for my arrival, NOW I am offered your service at 10% of what the original offer was! So HOW MUCH OF AN $#*! would I have felt like had I agreed to 50 a month only to find later that I could have had it for 5 a month! Totally unethical practice!
I am very pleased with the service and the value it provides. I only needed one document to print but I will be returning again once I open up my business.
Thank you for the kind words! We're glad you found value in our service. Best of luck with your business, and we look forward to having you back when you're ready!
I don't know how well the site works yet. I'm trying to convert a resume quickly so I'm trying out this site. I had to give a credit card for a 7 day free trial.
We apologize for any misunderstanding regarding our pricing. All of our templates are available free of charge during a 7-day trial period. To ensure uninterrupted access beyond the trial, a credit card is required.
If you do not have access to a credit card, we’re happy to assist you by sending the document directly to your email at no cost. Please feel free to reach out to me at andy@legaltemplates.net, and I will gladly send it to you.
Review of site giving me arbitrary review requirements before allowing me to get my document does not bode much confidence and I will not be continuing services
Thank you for your feedback, and we're sorry for any confusion. Just to clarify, leaving a review is not mandatory—you can simply click out of the prompt to proceed with accessing your document.
We appreciate you giving us a try and hope to have the opportunity to better serve you in the future.
TY for everything that I was able to accomplish. I also thank you for the VALUE. If all works well in my life in the coming months, I will return. God Bless!
Thank you so much for your kind words! We're glad we could provide value, and we’d love to welcome you back anytime. Wishing you all the best—God bless!
This site made it easy to navigate and guide me through what I needed for the template. I wasn't too sure at first but with their help I finished all the edits I needed.
Thank you! We're so happy to hear our site helped guide you through the process. Glad you were able to complete your edits smoothly!
The biggest problem, in my opinion, is that you have to fill out your form, then at the end they tell you you have to purchase a plan to continue. I found the form difficult to edit and ended up starting the whole process over on a new form.
Thank you for your feedback, and I’m sorry to hear about your experience. I understand how that could be frustrating. I’ll be reaching out to you directly to help resolve this and see how we can make things right. We appreciate you bringing it to our attention.
I was in need of an immediate promissory note. It was easy to complete the needed document and print it. I would highly recommend this service and if the need arises I would not hesitate to use the service again.
Thank you for your kind feedback! We're happy to hear the process was easy and met your needs. We appreciate the recommendation and look forward to helping you again in the future!
I used the site for free and they really did not charge me. Most sites charge hidden fees or rope you in by saying it's free and then charge you before you can print it out. They always waste your time not this site. Try it.
Thank you for the great feedback! We're glad you had a smooth, hassle-free experience. Appreciate you giving us a try!
Fast and easy to create a contract that meet all needs. Will perhaps return for a longer subscription in the future.
Thank you for your feedback! We're happy to hear the contract met your needs. We'd love to have you back whenever you're ready!
The website offers a free trail but that is not true. They will bill you and not notify you. The reason I caught it is because my bank notified me of a charge. Very disappointed. I haven't heard from customer service yet. They no excuse it hasn't even been 24hours since I signed up for the free trail and I was charged for their services. The services they have are helpful and what I was looking for, but I am very unhappy about their false advertising.
Thank you for reaching out to us. We have received your review and would like to address your concerns. In order to provide you a prompt resolution we will be reaching out via email.
Alternatively you can contact me directly during business hours from Monday - Friday 9 am to 6 pm EDT at betty@legaltemplates. Net
Great helpful app and template super easy to follow through wonderfully made and awesome experience.
Thank you for the wonderful feedback! We're so glad you had an awesome experience and found the app and template easy to use.
Very complicated j just to get from i need for death says it is free but you still charged me i will stop trial after period is up and this is not easy
Thank you for your feedback, and I’m sorry to hear about your experience. I understand how that could be frustrating. I’ll be reaching out to you directly to help resolve this and see how we can make things right. We appreciate you bringing it to our attention.
Ok, why is this required, seems like your data farming a I think you're promising it is free is not true
We apologize for any misunderstanding regarding our pricing. All of our templates are available free of charge during a 7-day trial period. To ensure uninterrupted access beyond the trial, a credit card is required.
If you do not have access to a credit card, we’re happy to assist you by sending the document directly to your email at no cost. Please feel free to reach out to me at betty@legaltemplates.net, and I will gladly send it to you.
Excellent source for all your needs for templates for renting, leases, etc. will definitely use again when
Needed and recommend to others.
Thank you for the great feedback! We're glad to be your go-to source for templates and truly appreciate the recommendation. Looking forward to having you back when needed!
Very useful site for an admin worker or a business owner of which I am neither. Definitely worth checking out of you typically utilize document templates for work or business.
Thank you for your thoughtful review! We're glad you found the site useful and appreciate you recommending it to others who regularly use document templates.
Good experience, I am cancelling due the cost for the monthly plan. We need something more affordable for my business.
Thank you for your feedback! We're glad you had a good experience and understand your need for a more affordable option. Wishing you the best with your business!
Excellent website. It was very easy to navigate and I found it very easy to do what I needed and get what I needed to out. I would highly recommend this website.
Thank you for the kind words! We're glad you found the site easy to use and appreciate the recommendation!
I just use legal templates this morning for a lien waiver that I needed written up. It was very simple and I could even navigate it. I would highly recommend the service.
Just cannot justify a monthly scription right now. I recently retired and trying to reduce subscriptions. I would not use it a lot.
Thank you for sharing your thoughts! We completely understand—managing subscriptions is important, especially during retirement. We appreciate you giving us a try and hope to see you again when the need arises.
This tool is excellent, but the monthly price is steep. If the price were close to $2 per month, for limited access then it would be a great site to promote.
Thank you for the feedback! We're happy you found the tool excellent and appreciate your thoughts on pricing.
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- Greensboro, NC, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share your experience, and we're truly sorry for the frustration and stress it caused, especially during such a difficult time. Our intention is never to mislead or cause confusion.
While a credit card is required to activate the free trial, you won’t be charged if you cancel within the trial period. Discounted rates are sometimes offered during cancellation to give users more flexible options, but we understand how this timing may have come across as upsetting.
We’ll be reaching out to you via email to ensure everything is properly resolved, and we’re here to support you in any way we can.