Julia L.

I subscribed their service while they have the $12 for 12 weeks deal, but i never received the physical newspaper and the online account only worked for 1 week. Then when they try to renew and charge my for a whole year, i raised this issue. The solution is they can't make up the whole previous year but they extend my subscription for another 6 months, this is acceptable.

But my key point is, they didn't avoid to communicate, they are proactive and quickly responding, and they provide solutions for you to choose. So I really recommend them if you do need to subscribe business related newspapers.

They customer service deserves a applause with they proactivity and quick action.

Thanks

One of my guest initiated the cancellation after staying with my place for 7 days out of her 11 day booking, because she is not happy about the laundry situation. Airbnb deducted half of the her payment from my account, even when i wrote and called them that i am not accepting that. And the most funny thing is, they asked me if it is ok for the guest to move out by 9pm (they were saying that the guest is asking), i agreed, then later the guest said she didn't agree that. And the guest didn't move out by 9PM, as a matter of fact, i followed up with email and phone call again to ask Airbnb to take care of it, then finally the guest moved out around 10PM. I called and emailed them one more time that i will not accept the way they split the payment, they deduct that money from another payment anyway.
Then they emailed me saying that they will pay me $39 for making up the late move out of the guest, and guess what, later they paid $10 to my account.

I was so surprised that as big as Airbnb could be, they can do something like this, email you one thing, and do another thing, just like everything they said is like a fart, counts nothing.

Every time i call, they said their case manager will call me back, but they never did. This happened 4 times within last 2 days.

I am wondering: 1) Is it legal that they deduct host's money without host's consent? 2) They are so bold that they can commit one thing to you, and do the totally different.

Is there anyone can help?

Thanks

If only i can choose a negative star i will do that.
They charge you thousand of thousand of dollars, yet didn't file your annual report and initial report, and your business expired.
And you are even threaten by the Account Manager when you try to confront with them for the root causes.

They even charge you after your business expired because they didn't file your report

This is so far the worst business company i have ever met. I have opened companies in several countries. This is the worst experience.