From the business
LegalShield has provided easy, affordable, when-you-need-it access to a law firm and experienced lawyers for over 50 years. A revolutionary legal subscription service, we protect over 4.5 million people just like you in the US and parts of Canada. For a low monthly fee, our provider lawyers advise you on things like:
• Wills and estate planning, so you can provide for your family
• Consumer and bill issues, like a dispute over a warranty
• Contract review, such as purchasing a personal vehicle
• Real estate law, e.g. an agreement of purchase and sale
• Family law issues, like child custody and divorce
How LegalShield works
1. Sign up
Register online and connect with your law firm.
2. Speak to a lawyer
Talk to a lawyer about your legal issue, usually within eight business hours of your request.
3. Get legal advice
Get assistance with your legal problem so you can move on with your life!
LegalShield Reviews Summary
LegalShield has a rating of 4.2 stars from 181 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LegalShield most frequently mention law firm and phone call. LegalShield ranks 10th among Legal Services sites.
So I received this as a benefit from work and thought it would be a great idea for legal advice. Well a year later my wife decided she didn't want to be with me anymore so after being separated for 6months we agreed to use this service to go through with our divorce since we had agreed upon everything and with kids involved we thought maybe it would be smarter. Well the first lawyer I talked to was great gave advice explained some of the things we had questions on. So got the money together for court cost and sent them the money and then all the paperwork. This was October of 2021 after 3 weeks of them receiving the paperwork I hadn't heard anything about it. So called and was told the paper floated around the office and was Finally at the attorney in the office who would be handing the case. I was told they would call. By the end of the next week another 2weeks I called again. They said that the attorney was not in the office but they would have him contact me. Later that after he called and apologized it was taking so long and he would have it to me in a week or 2 at the latest. We are now in December and the first draft was not correct second time was sent had some. Errors and missing items. So called and talked to him. Asked some questions he was rude and acted like I was ruining his day. So filled out and fixed and sent back now into January February still nothing paperwork comes back to be notarized and signed by both of us. now it's March and she has changed jobs and insurance info has changed so she informs him and I received from him. Dayimg how tired of this he is and this needs to stop and how we need to agree on this as per terms. I gave him the information. Finally in April the paperwork was filed and we have a court date. I should have just used legal zoom would have been done before 6moths.
I requested my subscription canceled. They shut off my account benefits but continue to take my money. Not sure this is legal
Ryan, thank you for bringing this to our attention. We want to help get you the support you need and provide some clarification. We are sorry to hear that you are choosing to lose your affordable legal services. All cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. This process can take up to 15-60 days. If you have further questions or would like to speak to someone directly on this matter to confirm that your cancelation request was received, please contact our Member Service Team at (800)-654-7757 or via Chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. You may ask to speak to a manager for further assistance if needed.
I had been a legalshield member for 3 years when I attempted to use my membership to get legal support. I submitted the form to get support several times to include- 6/12/2021 7/19/2021 8/10/2021 Neither Legalshield nor my assigned provider ever contacted me. I finally attempted to get support for a different issue in March 2022. For the first time, a provider actually called me. I gave them my information and asked to escalate. Then they went silent again. On April 19th 2022, I received a survey from Legalshield, which I rated as very low. Their loss prevention people began calling me. I asked for another provider but they said they cannot do that. At this point, it was clear that Legalshield had no intent of ever providing me a service
Ben, thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield App, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. After looking into this matter, though we regret to hear about your membership cancelation request, we have confirmed that it has been processed as you requested, and we certainly hope to assist you in the future should you return as a member.
I had a court date so I signed up for Legalshield. I was unable to use the service because the event happened before I signed up. They referred me to another attorney who went to court and got my driving record cleared up. I was a happy customer and was glad I had signed up.
Now I am having a tenant/landlord problem. They have sided with the landlord and have given me no legal advice. This landlord has threatened me and their advice is to be a sitting duck and wait to see what she does next. I'm locked in for a year but after that I will have to think long and hard before I continue to pay for bad advise.
Update 6/9/22
This is even worse than I first reported. As you can see they have responded saying that they don't want me to go through a legal situation alone. Well, that is exactly what they have left me to do. I received no legal advice from Valerie Dance. The only thing she told me is to wait and see what my landlord does next. Really! They also say that I can call Legal Sheild Member Services to speak to someone. Well, I just called and got no one to answer the phone. All I got was a recording telling me to use the app. Do not waste your money on these SCAMMERS.
Sharon, thank you for taking the time to provide your feedback. We are disappointed to learn that you didn't find your membership benefits beneficial for your specific renter legal matter.
Our provider lawyers are dedicated to assisting our valued members, like yourself, so they don't have to face legal situations alone by providing legal advice and actionable steps to take when appropriate while strictly adhering to our membership contract of benefits. While it can be frustrating, it is important to acknowledge that not every case has a positive outcome or legal solution. If you have further questions or would like to speak to someone directly on this matter, please contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield App, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
This me concept seems worth while although do not expect to get any attorney of quality. The attorneys they have are worse then an appointed court attorney. This program is for attorneys who would never make in their own practice. To cancel your service one you figure out that you will never receive a call back from any attorney and just delays your case more it takes an act of Congress to go through prompts and get a rep only to tell you the cancellation of membership must be put in writing. Total scam! They should be investigated by the FBI.
This program collects a lot of money for no services being rendered.
Thank you for the feedback. We're disappointed to hear that you feel our services did not meet your needs and you are choosing to lose your affordable legal services. The provider lawyers in our network are dedicated to assisting our members with their legal issues. They will work diligently to provide you with the appropriate legal advice and actionable steps to take while strictly adhering to our membership contract of benefits. If a member feels that a proper referral was not received, our team is happy to provide another referral.
At PPLSI, we champion equal access to justice and security. From accessible legal advice to identity theft restoration, we are proud to empower every member to get the help they need when they need it. While we’ve been removing barriers to legal access since our earliest days. Today, we continue to harness the power of technology to empower over 4.5 million individuals and 140,000 businesses across North America to take their future into their own hands through our tools, services, and partnerships.
As a pre-paid monthly subscription service, our members have the right to cancel their membership at any time by following our cancellation process. As stated on our website and in our membership contracts, cancellations must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. All cancelations are processed, and refunds are reviewed by management. This process can take up to 15-60 days.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
After being a member for 8 years, all the suddenly received a "LegalShield" letter from the provider services saying my membership was cancelled without notice.
I contact eh corporate multiple times and ask why the respondents said they can cancel the membership anytime if they want to.
I will not recommend using this company's service because they cancel the membership without notice when they know you need to use their membership the most. This company toss their members like toss garbage when their members need the service the most.
I also suspect that people forged this membership cancellation letter because nobody name * as Senior director in the provider services. When I reported to the head office about the membership cancellation fraud issue, nobody did anything. The head office administrative team is not smart enough to protect their member's benefits.
*Personal information redacted by admin
Thank you for your feedback. We understand your concern and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be located in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf.
When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period.
As a mission-based company, dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and only implemented when necessary.
We can understand how this may be upsetting. If you feel that this decision was made in error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday and we would be happy to provide further details if needed.
They were horrible this time around, They called after hours and when I tried to call back immediately, I encountered a message that they could not talk to me after hours. I then set an appointment. The woman stood me up. When I called to see why she did not call me, I was left on hold for twenty minutes a second time, I am extremely appalled how treat legal shield members are second-class citizens, who pay a monthly fee, if they are not retained full-paying clients. The lawyer did finally get back to me. Apparently, the schedulers had double booked her. No excuse. This put me behind on ever task for the rest of the day. I think this is a scam to get clients. I liked the lawyer but did not like the process.
Randall, we are sorry to hear you had this experience. You can email us at memberservices@legalshield.com. Thank you.
New attorneys offering opinions that are not researched or supported. IF they agree to send a letter on your behalf it is worthless and designed to produce little if any result, just an impressive letterhead. This is by design. The idea is to suck you into paying for attorney services and pretend to give you a discount.
Harvey, first I want to apologize for such a delayed response we have just started monitoring this site. Your legal plan provides you a preferred member discount of 25% off your lawyer’s standard hourly rate for services not specifically covered under another benefit of your plan. A retainer fee may be needed to receive legal assistance under this benefit. It is up to the discretion of the attorney how and when payments can be made. Since retainer fees vary per area of law and state, we cannot give an estimated retainer fee amount. Thanks.
You can pay them on time. Every month, for a decade. When you need them they will not fulfill the promises in their contract. They will make up lies to get out of it. When you sue them in small claims court, they get your case dismissed by claiming you agreed to arbitrate. Their salesmen hate them because it is Multi Level Marketing and 99% of the salesmen are supporting the upper 1% without ever even breaking even.
Hello, I would like to first apologize for the late response, we have just started monitoring this site. We strictly adhere to our contract of benefits unfortunately not every case has a positive outcome and that can be disappointing. Yes, we have a multi-level marketing sales opportunity for our plans. Someone can sell LegalShield as a solo associate or lead their own team. The flexibility of our sales model means they define their business opportunity. We appreciate all feedback, thank you.
I've been using LegalShield for almost a year and it's an OK site. But you're only going to get legal advice since some areas will get referred to a lawyer outside of LS which you'll be responsible for retaining. So you really won't get much for $17.99 a month
Note***** I canceled the service as of March 15th because I felt that this is just a referral service and also keep in mind not all specialties are serviced on here and that if you're referred out it's at a 25% discount. Also, customer service asks too many questions as to why you wish to cancel your service trying to guilt trip you into staying when you're not getting anything out of it. I gave it a year and I don't see how they're helping me when I am just wasting money.
Hello, let us begin with an apology for the late response, we have just started monitoring this site. The legal system requires every law firm to perform a conflict check. Ethically a law firm cannot represent a client if they have previously represented the adverse party. Unlike other subscription services like Spotify and Netflix, LegalShield requires cancellation requests to be submitted in writing. We must ensure that the person requesting cancellation is authorized to do so. We do this to protect members as upcoming legal situations can cause individuals in the same household (and on the same membership) to take actions that may not be in the best interest of everyone involved.
So far so good. Signed up for this a few months ago. And im getting what i was promised. Access to real lawyers when i need advice over the phone. It works best if you prep all your questions ahead of time before calling. Because i kept thinking of mre questions and had to keep calling back, and thats a bit of a hasstle
Thank you for the kind words!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Don, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF and a member of our team will reach out to you directly. We look forward to assisting you.