Overview
LegalShield has a rating of 4.1 stars from 137 reviews, indicating that most customers are generally satisfied with their purchases. LegalShield ranks 21st among Legal Services sites.
Deceptive practices and hard to cancel subscription. I had Legal Shield subscription for several months and needed their advice regarding some fraud case. Lawyer called me just to say that they only would consider my case if I upgrade to business plan. Legal Shield also make you jump through hoops in order to cancel your subscription. First I spoke with rep who tried really hard to convince me to keep my subscription, then she transferred me to an automated message that informed me that cancelation is only temporary unless they receive written request from you to cancel and if they don't receive it in writing they will resume charging your credit card.
I have zero faith in this company's services or credibility! After paying for services for 4 months I was unable to log in because their system treated my service as cancelled! Then when I finally decided to actually cancel, I was told that I needed to do so in writing and that my fees may not be refunded, despite never being provided so much as a pamphlet or having used the service at all! This is a SCAM! The customer service rep actually had the gall to blame me for their system being flawed and not being willing to jump through hoops to gain access to a service that was touted to be convenient and effective!
Thank you for bringing your concern to our attention. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. We would like the opportunity to provide you with some clarification and get you the support you need by investigatong this matter further but would need a bit more information to do so; please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly.
Though we are sorry that you are choosing to lose your affordable legal services. LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, and phone number and request to cancel the membership. If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you. Thank you.
I cannot say enough good things about legal shield and my representative Martha Everett. I have used this for everything from landlord issues, car accident, putting together an LLC to even writing our will! The service is exceptional and it is amazing to have so much legal advice within one phone call! I even have the credit protection service too! Invaluable! I would highly recommend this service!
Deanna, thank you for the five-star review. We love hearing from our valued members. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. We are proud to help our valued members get the legal help they need when they need it most. Thank you for choosing LegalShield.
You can pay them on time. Every month, for a decade. When you need them they will not fulfill the promises in their contract. They will make up lies to get out of it. When you sue them in small claims court, they get your case dismissed by claiming you agreed to arbitrate. Their salesmen hate them because it is Multi Level Marketing and 99% of the salesmen are supporting the upper 1% without ever even breaking even.
Hello, I would like to first apologize for the late response, we have just started monitoring this site. We strictly adhere to our contract of benefits unfortunately not every case has a positive outcome and that can be disappointing. Yes, we have a multi-level marketing sales opportunity for our plans. Someone can sell LegalShield as a solo associate or lead their own team. The flexibility of our sales model means they define their business opportunity. We appreciate all feedback, thank you.
After being a member for 8 years, all the suddenly received a "LegalShield" letter from the provider services saying my membership was cancelled without notice.
I contact eh corporate multiple times and ask why the respondents said they can cancel the membership anytime if they want to.
I will not recommend using this company's service because they cancel the membership without notice when they know you need to use their membership the most. This company toss their members like toss garbage when their members need the service the most.
I also suspect that people forged this membership cancellation letter because nobody name * as Senior director in the provider services. When I reported to the head office about the membership cancellation fraud issue, nobody did anything. The head office administrative team is not smart enough to protect their member's benefits.
*Personal information redacted by admin
Thank you for your feedback. We understand your concern and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be located in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf.
When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period.
As a mission-based company, dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and only implemented when necessary.
We can understand how this may be upsetting. If you feel that this decision was made in error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday and we would be happy to provide further details if needed.
I was pressured into signing up by my employer. I had a pending court date coming up. Legal Shield did absolutely nothing to help me. I soon discovered how difficult it was to cancel this service. It is a multi-level-marketing scheme. (Pyramid) Do not fall for it.
Von, thank you for your feedback. We're disappointed that you feel our services did not meet your needs. We want to provide some clarification. At PPLSI, our mission for more than 50 years has been to protect and empower people with the tools and services needed to affordably live a just and secure life. While we have many sales channels, we believe in helping our independent associates find empowerment as business owners by doing just that. While there can be negative stigmas around MLM sales channels, we assure you that our products and services are real. 1.8 million households in the U.S.A. are being protected by LegalShield.
Our experienced network of provider lawyers are dedicated to assisting our members with their legal issues. They will work diligently to provide you with the appropriate legal advice and actionable steps to take while strictly adhering to our membership contract of benefits. Understanding your membership benefits is important.
Though we are sorry to hear that a member is choosing to lose their affordable legal services, LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our policy, as stated on our website and in our membership contracts, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
I have called my lawfirm many times over the last 14 years. I'm so grateful that they sent a lawyer to court for me in another state when I was frivolously sued. It didn't cost me a cent.
I also got my Will prepared several times over the years at no cost other than my membership. I have saved on average $1500 per year by having LegalShield. It feels good to have a place to call whenever I have questions or issues. I love knowing my children also have 24/7 protection in emergencies.
Jane, thank you for your glowing review. We are so glad to hear that your membership benefits and our team could help you with your challenging situation. We appreciate you taking the time to share your experience with us, and we couldn't agree with you more. From resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thank you for being a valued member.
What a scam! The law firm I was assigned to refused to provide assistance for a topic clearly covered in the contract. Nor would the law firm give me a referral to another, stating "we could give you a referral but choose not to. The law firms have sole discretion to decide if they will accept a client's questions and simply have to say "it's a matter of ethics" to avoid helping a paying client. My supposed "advocate" at LegalShield did nothing to help me. A complete waste of my time and money.
Stacy, thank you for bringing your concern to our attention. We would like the opportunity to investigate this matter further and provide you with the support you need, but we would need a bit more information to do so; please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly.
We have systems and resources in place for members to notify us if they're not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. We look forward to assisting you.
Legal Shield put me in touch with an attorney firm that asked me to fill out a form with all of my information prior to a consultation. The firm then sent 100% of my personal information in an email, completely open and in clear text, as a summary. They have clearly not vetted their attorneys nor their processes.
Thank you for bringing your concerns to our attention. We appreciate you taking the time to share your experience with us. We would like to provide some clarification on our communication processes & privacy policy. At PPLSI, we hold ourselves and our extensive network of exclusive legal professionals across the U.S. and Canada to the highest standards. Our Provider Law Firms are required to meet strict legal requirements, as imposed by various government agencies and their state bars, and share information provided by members in ways only deemed appropriate. For further information, please view our full privacy policy at https://www.pplsi.com/privacy-policy/.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield App, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
I had been a legalshield member for 3 years when I attempted to use my membership to get legal support. I submitted the form to get support several times to include- 6/12/2021 7/19/2021 8/10/2021 Neither Legalshield nor my assigned provider ever contacted me. I finally attempted to get support for a different issue in March 2022. For the first time, a provider actually called me. I gave them my information and asked to escalate. Then they went silent again. On April 19th 2022, I received a survey from Legalshield, which I rated as very low. Their loss prevention people began calling me. I asked for another provider but they said they cannot do that. At this point, it was clear that Legalshield had no intent of ever providing me a service
Ben, thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield App, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. After looking into this matter, though we regret to hear about your membership cancelation request, we have confirmed that it has been processed as you requested, and we certainly hope to assist you in the future should you return as a member.
Feldman Kramer & Monaco, Legal Shield law firn provider in New York, could not write a simple demand letter to obtain my mother's medical records. They wasted 3 weeks of my time before referring me to an elder care lawyer that does estate planning for a fee. You would have thought that I requested a constitutional amendment. The process was completely riduculous. On a separate matter, I needed a Civil Court attorney. Feldman referred me to an attorney that handles traffic tickets! I was so angry. The attorney's website says traffic tickets all over so there was no excuse for Feldman to make this referral. Legal Shield offers NO advocacy service. They will leave you hanging with your legal issues. Complaints to Legal Shield fall on deaf ears so do not waste your time. It is a shame that they are not monitored by any legal standard. I guess I should just take my complaint to the Bar Association. Perhaps, an ethics committee would help them understand their obligations.
Michelle, we understand your concern, and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be found in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf. When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter, and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period. As a mission-based company dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and is only implemented when necessary.
We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed.
The attorney called me back same day only because I called super early in morning. Their advice was garbage. They tried to convince me in Indiana that statute of limitations on credit card debt is 10 years. Um no it's not. It's 6 years from the last payment received. The suggestions/recommendations of the attorney I spoke with over the phone wasn't anything new. I finally got into touch with a local attorney in my area who actually knows the law for my default judgement case here in So Indiana. It's a flat rate. I emailed legalshield this evening to cancel my membership. Total waste of time & money. I wouldn't have left any stars if that were an option.
Paula, thank you for the feedback. That is never an experience that we want our members to have; we apologize. We appreciate you taking the time to share your experience, as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
Though we are sorry to hear that a member is choosing to lose their affordable legal services, LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our policy, as stated on our website and in our membership contracts, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. Cancelation requests are processed in the order they are received. Once a cancelation is processed, all billing charges cease. We appreciate your time and hope to assist you in the future should you return as a member.
I've been using LegalShield for almost a year and it's an OK site. But you're only going to get legal advice since some areas will get referred to a lawyer outside of LS which you'll be responsible for retaining. So you really won't get much for $17.99 a month
Note***** I canceled the service as of March 15th because I felt that this is just a referral service and also keep in mind not all specialties are serviced on here and that if you're referred out it's at a 25% discount. Also, customer service asks too many questions as to why you wish to cancel your service trying to guilt trip you into staying when you're not getting anything out of it. I gave it a year and I don't see how they're helping me when I am just wasting money.
Hello, let us begin with an apology for the late response, we have just started monitoring this site. The legal system requires every law firm to perform a conflict check. Ethically a law firm cannot represent a client if they have previously represented the adverse party. Unlike other subscription services like Spotify and Netflix, LegalShield requires cancellation requests to be submitted in writing. We must ensure that the person requesting cancellation is authorized to do so. We do this to protect members as upcoming legal situations can cause individuals in the same household (and on the same membership) to take actions that may not be in the best interest of everyone involved.
The service that the law firm provides has been consistently outstanding! I have utilized the service for over 15 years. They are knowledgeable, professional and kind. They have saved me a ton of money. They get results! They have earned my membership for a lifetime. I highly recommend it!
Connie, thank you for the five-star review and for being a valued member for the last fifteen years. Protecting and empowering our members with the tools and services needed to affordably live a just and secure life has been our mission for more than 50 years. We are proud to help our valued members get the legal help they need when they need it most. Thank you for choosing LegalShield.
I had legalshield for about 3 years. I got my will wrote up and then kept it for peace of mind. Welp, I ended up being rear-ended by a 16 year old, in a stolen vehicle, running from the cops. I was told by the LS attorney that I had zero recourse and there was nothing could recoup. I saught medical attention for whiplash. Fast forward a little bit and I start getting severe back pain. I tend to tough things out so didn't initial get it looked at. When I finally did it turns out I have severe arthritis and degenerative disc. My doc kept asking if I had an injury but I didn't make the correlation at the time. I recently talked to a real attorney about the situation and I do, in fact, have recourse but the fact that I didn't get it treated when I was initially in pain can hurt my case. The LS attorney simple didn't do his job. I do not, and will never recommend LegalShield for anything more than getting your will wrote up.
Sarah, thank you for the feedback. We are sorry to hear about your injury, we know that is a difficult situation to be facing. We are disappointed that you feel our services were not beneficial for your specific needs. Understanding your membership benefits is important. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757, via chat at www.legalshield.com between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
So far so good. Signed up for this a few months ago. And im getting what i was promised. Access to real lawyers when i need advice over the phone. It works best if you prep all your questions ahead of time before calling. Because i kept thinking of mre questions and had to keep calling back, and thats a bit of a hasstle
Thank you for the kind words!
I signed up because I have a real estate dispute. I was told over the phone that Legal Shield cannot get involved because a trust is involved. Legal Shield advertises as help for estate planning and real estate. Talk about false advertising.
Nathan, thank you for your feedback. We're disappointed to hear that you feel our services did not meet your needs. We want every member to have a positive experience, even in those times when there may not be a legal solution available for the situation. We try to assist with most personal legal matters. However, based on the circumstances and each particular legal case, our membership may not be able to help, or the legal advice best for your situation based on the professional opinion of the provider law firm may be that it's not in your best interest to pursue the legal matter. We understand that can be frustrating. If you have further questions or would like to speak to someone directly on this matter, please contact our Member Service Team at (800)-654-7757 between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you.
Do not pay them a dime. Literally connects you with what has to be the worse attorneys in California. Would a quality attorney really be partnered with legal shield. I paid for a membership to get help on a specific situation and going on 2 weeks I haven't got the help and customer service makes you file a complaint only to have the attorney reach out and give you the same answer. The attorney that was assigned to me sent me documents for the wrong county and then told me to cross it out and fill in the correct county and couldn't assure me that the court would accept it, then stated that if they didn't accept I would have to type the document out myself…so what did I pay for a membership to speak with an attorney for?! You're better off handling the matter on your own, well at least in my case
Sapphire, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF, and a team member will reach out to you directly.
Legal Shield is a good concept for those needing ongoing or specific legal counseling as needed. However, the issue as of lately is the mediocre service quality of the attorneys currently staffed. I currently have legal shield and post covid, it seems as of the quality of attorneys working for the Durham, North Carolina office (Merritt Webb) are less than desirable. The attorneys are rude, condescending and rough around the edges. I would go as far to say they are this way due to their lack of competency.
Once I can find a better option, I will be canceling my membership
Thank you for the review. We appreciate your feedback; thank you for bringing your concern to our attention. That is never an experience we want our members to have. We would like the opportunity to investigate this matter further and provide you with the support you need, but we would need a bit more information to do so; please fill out an Attorney Service Concern form at https://legalshield.typeform.com/to/pSnMnF to be contacted directly. We look forward to assisting you.
I was really in need of assistance. I submitted 2 claims, one of which I was told, sorry, we can't help, and the other went on for months, it was a lot of back and forth. When contact was finally made to the defendant and they wanted to set up an appointment to have their lawyer meet with me and the Lawyer from Legal Sheild, it was directed from Legal Sheild to have them contact me directly to work it out...Huhh!? The reason I needed help was due to lack of participation and now it fell back on me and the defendant went ghost right after that, now I was back at square one, currently in a small claims battle - Very Disappointed, membership ended.
Erica, thank you for bringing your concern to our attention. We want to provide you with some clarification to help you get the support you need. We apologize that you had a bad experience with your Provider Law Firm. We would like the opportunity to research this matter further. To do so, we need a bit more information. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF.
Though we are sorry that you are choosing to lose your affordable legal services, LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, and phone number and request to cancel the membership. If you have further questions, want to verify that your request was received or would like to speak to someone directly on this matter, please get in touch with our Member Service Team at (800)-654-7757 via our LegalShield app, or chat at www.legalshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to assist you.
• Wills and estate planning, so you can provide for your family
• Consumer and bill issues, like a dispute over a warranty
• Contract review, such as purchasing a personal vehicle
• Real estate law, e.g. an agreement of purchase and sale
• Family law issues, like child custody and divorce
Lawyers, who average 22 years of experience, can advise you, review documents, write letters or make phone calls for you, and are available 24/7 for covered legal emergencies. Even better, we offer several personal and business membership options. If you have any questions, simply click here.
What’s a legal subscription service?
Instead of paying a lawyer an expensive hourly rate, you pay a small monthly (or annual) fee and get access to a law firm that can provide consultation to you on a wide variety of personal legal issues at a reduced cost.
How LegalShield works
1. Sign up
Register online and connect with your law firm.
2. Speak to a lawyer
Talk to a lawyer about your legal issue, usually within eight business hours of your request.
3. Get legal advice
Get assistance with your legal problem so you can move on with your life!
Coverage
Get access to: advice on an unlimited number of personal legal issues, letters or phone calls made on your behalf, contract and document review, and more (review your plan for terms, coverage, amounts, conditions, eligibility, limitations, and exclusions).
How much does LegalShield cost?
Most day-to-day personal legal issues are covered by your personal legal membership (starting at just $26.95/month). If your issue isn’t fully covered or specifically excluded by your plan, your law firm can help you at a discount from their usual standard hourly rate.
Legal emergencies
We’re available 24/7 at 1-877-825-3797 for covered personal legal emergencies, like arrests or detainments, serious car accident injuries, a child welfare agent is attempting to take your children, or if you’re served with a warrant. You can also log in to our mobile app and select “Call Emergency Line.”
What’s LegalShield’s cancellation policy?
You can cancel at the end of your eligibility period any time in writing at support@legalshieldcorp.com. For annual memberships, you can cancel any time after your first 12 months. If you’d like to learn more about the benefits of maintaining your membership and any accumulated benefits, call 1-844-714-8494 between 7 a.m-7 p.m. CST Monday-Friday.
LegalShield Reviews
We love hearing your feedback because it helps us constantly improve our services and benefits. We proudly feature member reviews on our websites, social media, and marketing materials.
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Business History
In 1969, an Oklahoma insurance salesman named Harland Stonecipher was in a car accident. Even though he was not at fault, Harland had trouble paying the expensive legal fees from the accident. He did not want others to be caught in the same financial predicament. Three years later, Harland became the founder, chairman, and Chief Executive Officer of Pre-Paid Legal Services, Inc.
Harland pioneered the idea of a network of law firms that makes legal representation accessible and affordable. For 40 years, Harland led his company from a one-room operation to being listed on the New York Stock Exchange in 1999. Today, this vision of affordable quality legal services is known as LegalShield. Although Harland passed away in November of 2014, LegalShield is stronger than ever, serving 4.5 million individuals and 140,000 business across North America. Our mission is to protect and empower people with the tools and services needed to affordably live a just and secure life.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Mike, Thanks for your feedback. We can help by providing you with the info you need and some clarification. We're disappointed that you feel our services did not meet your needs. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits. Understanding your membership benefits is important.
Though we are sorry you are choosing to lose your affordable legal services, LegalShield is a pre-paid monthly subscription service, and our members have the right to cancel at any time. Per our policy, as stated on our website and in our membership contracts, all cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership.
We have systems and resources in place for members to notify us if they are unsatisfied with the services provided. We encourage all members with questions about their specific membership benefits, service complaints or to verify that their cancelation request was received to contact LegalShield Member Services at (800)-654-7757 or via chat at www.legalshield.com between 7-7 CST Monday-Friday or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away. Thank you.