Overview
LegalShield has a rating of 4.1 stars from 137 reviews, indicating that most customers are generally satisfied with their purchases. LegalShield ranks 21st among Legal Services sites.
Attorney availability and phone calls are prompt and easy to navigate.
Great Price I always feel confident that my issue will be resolved fairly
Leslie, thank you for your kind words. We're delighted to hear you feel confident in our service, and we look forward to assisting you whenever needed. Thanks for choosing us.
Great and fast customer service. Knowledgeable team of experts.
Marisol, thank you so much for sharing your excellent experience! We're thrilled our team's prompt service and expertise made a difference for you. Thanks for choosing us.
My experience was nothing but outstanding. The attorney A+
Sherril, thank you for the five-star review. We are thrilled that our team is providing you with excellent service. Thank you for being a valued member of LegalShield and for sharing your positive experience.
Always courteous, informative and helpful. Great response turnaround.
Thanks for the positive review. We are thrilled that our team is providing you with excellent service. Thank you for being a valued member of LegalShield and for sharing your wonderful experience.
Fast and easy, is very important to have.
Legal Shild care and help the customer in the best way. And help you to have the best Attorney.
Mohammad, thanks for the review. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing LegalShield.
Service was prompt but I had to have several edits since they got my gender incorrectly (had she instead of he)
Kamal, thanks for the review. We are happy our team has been helpful and quickly responded to your legal needs. Thanks for sharing.
I was working with Paula Askew, extremely easy to talk to, and when I didn't understand something, she was very instrumental in helping me by explaining the situation.
Pauline, thanks for the five-star review. We are thrilled our team is providing you with excellent service. Thanks for choosing us.
My return call put me at a place of contentment. I understand the legal way to respond to my adversary. Thank you Legal Shield
Shirley, thanks for the five-star review. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thanks for sharing.
The phone call was just what I needed. I got excellent advice. The advice was to the point and gave me what I needed to move forward.
Dave, thanks for the review. As a valued member of LegalShield, you can worry less and live more, knowing you have the power of a law firm in the palm of your hand. Thanks for sharing.
My concern was addressed by Barrett, with excellent care and attention. And he was very easy to talk to as well.
Chris, thanks for the five-star review. We are thrilled our team is providing you with excellent service. Thanks for being a valued member.
Very helpful and straightforward. Letter sent on our behalf and the company is currently working with us to try to get resolved. Thanks
Michael, thanks for the five-star review. We love hearing how our valued members utilize their LegalShield Membership to protect their legal rights. Thanks for choosing us.
It was a good experience. The response time from the attorney was sufficient.
Jeff, thank you for sharing your experience. We're glad the assistance and response timing met your needs, and we look forward to supporting you with any future questions or concerns. Thanks for choosing LegalShield.
We had an issue with our landlady that turned very ugly on her end. We had been thinking about getting LegalShield, and it seemed like it was now or never. Once our lawyer got involved, everything changed. The letters written on our behalf helped quell the landlady's harassment and threats. Our legal rights as tenants were explained to us well, and protected. The work our lawyer did diffused a lot of the stress we were under, and helped us to focus on trying to find a new home without the worry that we'd be homeless in the interim. Our lawyer was very professional, but also lent a personal touch to his guidance that made us feel comfortable and at ease with his experience and efforts.
Joseph, thank you for the glowing review. We are delighted that our team provided you with the guidance and peace of mind you needed to navigate such a difficult situation. Thank you for sharing your experience with us.
My son-in-law recommended you and I am very satisfied, but not sure of the start date of my experience with you!
Helen, thanks for the five-star review. We strive to provide excellent customer service and are glad to hear that our team met your expectations. Thanks for choosing LegalShield.
I called legalshield on 02/20/2025, on or around 2:37 pm PST. I got to legalshield's Interactive Voice Response system ("IVR"). I pressed 0 and the IVR willfully and
Deliberately disconnected the call on me. It said "Please call legalShield later, good bye." This is egregious. Under no circumstance should an IVR purposely disconnect the call on a customer. The IVR is by design and is inappropriate. I then called back and the IVR transferred me to the wrong department. I spoke to Oscar in sales. He said I needed to be transfered to the membership department so l can make a payment. I asked to be transferred to membership, however, he refused. He said I have to give him my PlI and membership number in order to be transferred. I said no thank you, l'd rather authenticate in the membership department. Oscar again refused to transfer and disconnected the call on me. In addition, he interrupted me multiple times while I was speaking even when asked not to. I asked Oscar to get a supervisor and he said none were available. I was forced to call back a third time. I spoke to a female supervisor in the membership department by the name of Breanna in Oklahoma and complained about the IVR issue and Oscar disconnecting the call on me. She showed no empathy or sympathy. I then asked her to remove my existing debit card on file and she refused. She said not until l add a new card on file. I provided my new debit card and she said legalshield doesn't accept prepaid cards (yet their business is called "prepaid legal services"). This is egregious and I'm shocked at legalshield's poor customer service.
This gives legalshield a bad look. Moreover, this is not a one-time isolated event, it is a pattern and practice. I have experienced poor customer service from legalshield in the past and filed a complaint with the BBB. Legalshield responded apologizing. Stay away from legalshield.
Thank you for bringing this matter to our attention. Your feedback is important, and we regret that your experience did not meet expectations. Please know that we are reviewing this matter and will use it as a teaching opportunity for our employees. Our goal is to ensure that all members feel heard, respected, and properly assisted when reaching out to us.
Regarding your concern, our system does not allow the removal of a card on file without replacing it with a new payment method or updating it to banking/routing information. Additionally, we are unable to accept prepaid cards as a form of payment. We apologize for any frustration this may have caused. Providing quality service is our priority, and we appreciate the opportunity to review and improve our processes. Please send any additional concerns or feedback to our dedicated team at MemberServices@legalshield.com. Thank you.
This me concept seems worth while although do not expect to get any attorney of quality. The attorneys they have are worse then an appointed court attorney. This program is for attorneys who would never make in their own practice. To cancel your service one you figure out that you will never receive a call back from any attorney and just delays your case more it takes an act of Congress to go through prompts and get a rep only to tell you the cancellation of membership must be put in writing. Total scam! They should be investigated by the FBI.
This program collects a lot of money for no services being rendered.
Thank you for the feedback. We're disappointed to hear that you feel our services did not meet your needs and you are choosing to lose your affordable legal services. The provider lawyers in our network are dedicated to assisting our members with their legal issues. They will work diligently to provide you with the appropriate legal advice and actionable steps to take while strictly adhering to our membership contract of benefits. If a member feels that a proper referral was not received, our team is happy to provide another referral.
At PPLSI, we champion equal access to justice and security. From accessible legal advice to identity theft restoration, we are proud to empower every member to get the help they need when they need it. While we’ve been removing barriers to legal access since our earliest days. Today, we continue to harness the power of technology to empower over 4.5 million individuals and 140,000 businesses across North America to take their future into their own hands through our tools, services, and partnerships.
As a pre-paid monthly subscription service, our members have the right to cancel their membership at any time by following our cancellation process. As stated on our website and in our membership contracts, cancellations must be provided in writing. The easiest way to do so is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. All cancelations are processed, and refunds are reviewed by management. This process can take up to 15-60 days.
We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact our LegalShield Member Services Team at (800)-654-7757 between 7-7 CST Monday-Friday, where a team member would be happy to provide support.
I have the good fortune of having this service for over thirty years. Used it dozens of times and always gotten great help! I highly recommend these services for getting advice, reviewing contracts, writing letters and so much more!
Phil, thank you for your glowing review and for being a valued member for the last thirty years. We couldn't agree with you more; from resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. Thank you for choosing LegalShield. We value your membership.
I called the law firm to make a file that I may be audited and will need the hours allotment in the plan after paying for 13 years. They cancelled me immediately. I am seeking to find others who have been wronged to file a class action.
Thomas, We understand your concern, and we would like to provide some clarification. Though it is rare, there are some reasons a membership may be canceled per company option, whether by PPLSI or a PPLSI Provider Law Firm. This information can be found in any membership contract as well as online at: http://contracts.legalshield.com/contracts/LSESSOK.821.pdf. When a membership is canceled per company option, PPLSI notifies the member by a dated and signed letter, explaining the matter, and advising if any refund will be processed. If the Company cancels the Contract, Services will only be provided for those events reported in writing to the Provider Law Firm during the Eligibility Period. As a mission-based company dedicated to protecting and empowering people with the tools and services needed to affordably live a just and secure life, this option is not taken lightly and is only implemented when necessary.
We can understand how this may be upsetting. If you feel that this decision was made by error, please contact our Member Service team at (800)-654-7757 between 7-7 CST Monday-Friday, and we would be happy to provide further details if needed.
I didn't even know services like what LegalShield provide existed! It makes perfect sense! I became a member because I wanted help and direction with establishing my will and trust. I wanted my "i's" dotted and my "t's" crossed. LegalShield not only guided me in the right direction to a very helpful lawyer and team but also allowed me to save $1200 in the process! I'll take it…. And I'm keeping my membership for all of the "what if's" in life that sneak up on you when you least expect it.
Melissa, thank you for the five-star review. We are happy that our team is providing you with excellent service. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thank you for being a valued member.
• Wills and estate planning, so you can provide for your family
• Consumer and bill issues, like a dispute over a warranty
• Contract review, such as purchasing a personal vehicle
• Real estate law, e.g. an agreement of purchase and sale
• Family law issues, like child custody and divorce
Lawyers, who average 22 years of experience, can advise you, review documents, write letters or make phone calls for you, and are available 24/7 for covered legal emergencies. Even better, we offer several personal and business membership options. If you have any questions, simply click here.
What’s a legal subscription service?
Instead of paying a lawyer an expensive hourly rate, you pay a small monthly (or annual) fee and get access to a law firm that can provide consultation to you on a wide variety of personal legal issues at a reduced cost.
How LegalShield works
1. Sign up
Register online and connect with your law firm.
2. Speak to a lawyer
Talk to a lawyer about your legal issue, usually within eight business hours of your request.
3. Get legal advice
Get assistance with your legal problem so you can move on with your life!
Coverage
Get access to: advice on an unlimited number of personal legal issues, letters or phone calls made on your behalf, contract and document review, and more (review your plan for terms, coverage, amounts, conditions, eligibility, limitations, and exclusions).
How much does LegalShield cost?
Most day-to-day personal legal issues are covered by your personal legal membership (starting at just $26.95/month). If your issue isn’t fully covered or specifically excluded by your plan, your law firm can help you at a discount from their usual standard hourly rate.
Legal emergencies
We’re available 24/7 at 1-877-825-3797 for covered personal legal emergencies, like arrests or detainments, serious car accident injuries, a child welfare agent is attempting to take your children, or if you’re served with a warrant. You can also log in to our mobile app and select “Call Emergency Line.”
What’s LegalShield’s cancellation policy?
You can cancel at the end of your eligibility period any time in writing at support@legalshieldcorp.com. For annual memberships, you can cancel any time after your first 12 months. If you’d like to learn more about the benefits of maintaining your membership and any accumulated benefits, call 1-844-714-8494 between 7 a.m-7 p.m. CST Monday-Friday.
LegalShield Reviews
We love hearing your feedback because it helps us constantly improve our services and benefits. We proudly feature member reviews on our websites, social media, and marketing materials.
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Business History
In 1969, an Oklahoma insurance salesman named Harland Stonecipher was in a car accident. Even though he was not at fault, Harland had trouble paying the expensive legal fees from the accident. He did not want others to be caught in the same financial predicament. Three years later, Harland became the founder, chairman, and Chief Executive Officer of Pre-Paid Legal Services, Inc.
Harland pioneered the idea of a network of law firms that makes legal representation accessible and affordable. For 40 years, Harland led his company from a one-room operation to being listed on the New York Stock Exchange in 1999. Today, this vision of affordable quality legal services is known as LegalShield. Although Harland passed away in November of 2014, LegalShield is stronger than ever, serving 4.5 million individuals and 140,000 business across North America. Our mission is to protect and empower people with the tools and services needed to affordably live a just and secure life.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ha, thank you for your kind words about our prompt availability and easy communication. We're committed to maintaining this level of service and look forward to continuing to assist in the future. Thanks for choosing us.