LegalShield has a rating of 4.1 stars from 137 reviews, indicating that most customers are generally satisfied with their purchases. LegalShield ranks 21st among Legal Services sites.
A business contact shared LegalShield with me ten years ago, and I really didn't understand the value of it at the time. Since then, I have used this service to assist me in selling my home, helping me through tax issues, landlord/tenant issues, they walked me through filing a conservatorship (saving me $20k), helping me with questions during Covid, writing demand letters for faulty mechanical work on my vehicle, medical malpractice help, countless questions answered on forming a business, they filed my LLC and had it back to me in 3 business days, they wrote demand letters to clients who were late in paying (I collected over $20k thanks to demand letters from the firm), answered my ADA questions when I remodeled a commercial building, answered my questions about hiring/firing employees, HR questions and numerous other matters. I find that many people have a misunderstanding about what this service is, and what it isn't. Do they represent you for any legal matter for $29.95? No. Can they tell you exactly what to do with your legal matter if you haven't retained them? No. That's not what this service is for. Can you ask them unlimited questions and get a call back very quickly? Yes. Can you even call back and ask to speak with another attorney? Yes (I've done this many times). Does any other lawyer in the land guarantee a call back within a certain timeframe? Absolutely not. Will they review your contracts and documents within three business days? Yes. Will they get an attorney for you to talk to anywhere in the United States? Yes. The idea is you have unlimited legal access with high-quality attorneys and you only pay a measly $29.95 per month. Over the past ten years of using this service, there have been attorneys I just didn't like. I called back and they gave me a new one, much like being assigned to a doctor you don't prefer. I wouldn't be without this service and appreciate the peace of mind it gives me.
I joined LS 2 months ago…wish I hadn't… I had 2 legal problems to get legal advice and both were dismissed by the law firm they referred me to…the one legal issue the attorney said he couldn't help me but would send me information that I could represent myself…odd when he's the attorney…second legal issue no one even got back with me… I called to cancel and the rude lady kept talking very loudly over me and told me that my membership had to be looked over to be considered to be canceled and that if I canceled my credit card so they could not take any future payments out that they would sue me before the cancellation was approved…I called the main office of LS and spoke to Bobby from the resolution department which was very helpful but he knew I was "pissed" about the whole situation and was the mediator between me and the law firm they set me up with…then the law firm had a woman call me several times and she left voicemails because I was working…I then called her back the next day and left several messages which she never returned then I called a final time and the receptionist said they were referring me to another attorney which I said "I've cancelled my membership and that they never had to call me again…Waiting for my refund of 2 months now… so the moral of the story is to not get involved with such horrible and scamming businesses… please avoid the pain and anguish …again STAY AWAY!
Thank you for bringing your concern to our attention. We regret to hear that you were unable to utilize your membership benefits; that is never an experience we want our valued members to have. Understanding your membership benefits is important. Our experienced network of provider lawyers is dedicated to assisting our members with their legal issues. They will work diligently to give you the right legal advice and actionable steps to take while strictly following our membership contract of benefits. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members with questions about their specific membership benefits or service complaints to contact LegalShield Member Services at (800)-654-7757 between 7-7 CST Monday-Friday, or via our LegalShield app, where assistance from our Member Services Team and your Provider Law Firm is just a tap of the app away.
So I received this as a benefit from work and thought it would be a great idea for legal advice. Well a year later my wife decided she didn't want to be with me anymore so after being separated for 6months we agreed to use this service to go through with our divorce since we had agreed upon everything and with kids involved we thought maybe it would be smarter. Well the first lawyer I talked to was great gave advice explained some of the things we had questions on. So got the money together for court cost and sent them the money and then all the paperwork. This was October of 2021 after 3 weeks of them receiving the paperwork I hadn't heard anything about it. So called and was told the paper floated around the office and was Finally at the attorney in the office who would be handing the case. I was told they would call. By the end of the next week another 2weeks I called again. They said that the attorney was not in the office but they would have him contact me. Later that after he called and apologized it was taking so long and he would have it to me in a week or 2 at the latest. We are now in December and the first draft was not correct second time was sent had some. Errors and missing items. So called and talked to him. Asked some questions he was rude and acted like I was ruining his day. So filled out and fixed and sent back now into January February still nothing paperwork comes back to be notarized and signed by both of us. now it's March and she has changed jobs and insurance info has changed so she informs him and I received from him. Dayimg how tired of this he is and this needs to stop and how we need to agree on this as per terms. I gave him the information. Finally in April the paperwork was filed and we have a court date. I should have just used legal zoom would have been done before 6moths.
Don, thank you for bringing your concern to our attention. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Attorney Service Concern Form at https://legalshield.typeform.com/to/pSnMnF and a member of our team will reach out to you directly. We look forward to assisting you.
I've been a member of LegalShield for about 24 years, and I can't express enough how much you've helped me, especially with my current legal case that I had no idea how to navigate. When I found myself in this complicated situation, y'all stepped in and made everything so much easier. From my initial consultation to ongoing support, you're team of experts guided me every step of the way. Not only did you provide me with clear, professional legal advice, but you also saved me a tremendous amount of money by handling matters that would have otherwise cost me a fortune. As a member, I've had peace of mind knowing I can reach out for help whenever I need it. Whether it's for simple legal questions or more serious cases, LegalShield has been worth every penny. I recommend you to everyone I know who's considering legal insurance or currently dealing with a legal matter. You truly live up to your promise of making legal services accessible and affordable.
Thank you for your wonderful feedback. We're delighted to hear that you're enjoying your membership and find our team to be as helpful and knowledgeable as we strive for. We appreciate your recommendation and look forward to continuing to support your needs. Thanks for choosing us.
Patient and great listener, Attorney shared optional ideas for company formation.
Gary, thanks for your kind words and continued trust over the years. We're grateful to be a reliable resource whenever you need assistance and truly appreciate your thoughtful feedback. Thanks for being a valued member.
My daughter got a speeding ticket- sent an email they told me step-by-step what to do and they took care of the rest. My daughter ticket was dismissed. We've dealt with Jay several times over the past years and he's very professional and very good at what he does..
June, thanks for the review. We are glad to hear our team made the process clear and took such great care of your daughter’s ticket. Please feel free to reach out if you need further assistance. We appreciate you choosing us.
I called for advice and got help right away from one of their lawyers who reached out to me and help me in my case Ithat I am currently awaiting.
Great service no complaints. They've been on top of it.
Rolando, thanks for your kind words. We're glad our team is providing you with excellent service. Please don't hesitate to reach out if you need anything further. Thanks for being a valued member.
I have always had great service when I have needed to use Legal Shield. The only issue is that the Legal Shield support in Florida is extremely frustrating, and they do not always help or call or anything, and then they want a person to rate them based on nothing. I have received help in Colorado, Arizona, and Nebraska as well, and those states have always been awesome! They are quick, knowledgeable, compassionate, and supportive. I have been with Legal Shield for over ten years and cannot imagine not having their help, when I need it. Thank you!
Geni, thank you for sharing positive feedback. We're thrilled to hear you've had great experiences with Provider Law Firms in various states. We also appreciate your honest feedback regarding Florida, and we’re sorry to hear that the support there hasn't met expectations. Your insights help us improve. Thanks for being a valued member.
Answer: As a LegalShield member, you get access to a variety of legal services, in general, including advice on an unlimited number of personal issues, letters or calls made on your behalf, contract and document review (starting at up to 15 pages each) and more. For more information on plans and pricing available in your area, please visit www.legalshield.com or contact our Member Services team at (800)-654-7757 between 7-7 CST Monday-Friday and a member of our team will be happy to assist. Thank you.
Answer: Hi Gayle, thanks for the question. We are happy to provide you with some clarification. We have not had a name change. PPLSI is our parent company. In a world where so much seems beyond an individual's control, our brands, LegalShield and IDShield, empower people to defend themselves against injustice and secure their future. LegalShield is a pre-paid monthly subscription service that operates in a highly regulated industry, monitored by the FTC and is most certainly not a scam. To learn more, please visit our sites: www.pplsi.com and www.legalshield.com.
Answer: As everyone's circumstances are unique and laws vary from state to state, you should only take professional legal advice from a lawyer. With a LegalShield Membership, our members can speak to a local Provider Lawyer on a number of topics, and they will work diligently to guide you and find a resolution. We offer a variety of personal and business membership options. To find the membership that is right for you, please visit www.legalshield.com to sign up on your own. If you would like further assistance or want to ask specific questions, please contact us at (833)-951-2754 between 7-7 CST Monday-Friday and one of our team members would be happy to assist you.
Answer: A friend was doing it and my wife thought it would be good for legal advise.
Answer: Our Customer Care may be reached at (800) 654-7757 from 7 A.M. - 7 P.M. CT, Monday - Friday. You can email us at memberservices@legalshield.com. These requests are generally worked within 24-48 hours.
Answer: I have not found one yet. This is going to make me look for a better company.
J.D., thank you for your glowing review and for being a loyal member for the last ten years. We couldn't agree with you more; from resolving speeding tickets and reviewing business documents to helping you prepare your Last Will and Testament, LegalShield transforms affordable legal services from a nice-to-have into a right-to-have. With LegalShield, finding solutions to your legal issues does not have to be stressful, complicated, or expensive. Thank you for taking the time to share your experience with us. Thank you for being a valued member of LegalShield.