No help at all she wasn't doing anything for me, so I am canceling

The attorney knew the law and explained succintly what I needed to know.

Good legal service provided.
Good legal service provided.

This was the most clear advice I have recieved yet! Precise and concise

Good!

The 24hr service was the worst. Someone that was a member was detained. Attorney Ms. Frida(name spelled wrong) for Maryland( I was told I couldn't get last names per rep) told me all what the HCSA was going to do and not provide the person that was detained no help or advice did not call HCSO or nothing. I asked what the point of the emergency hotline if they wasn't there to help. I said thank you and that was the end. I called back to see if I was able to get another attorney bc I felt that Ms Frida didn't have my best interest the call rep checked w/ Ms kim(supervisor) to see if I could she said no bc I already spoke to Ms Frida about the situation I said I don't think she has my best interest and I ask to speak to Ms Kim and I was told I couldn't. So I said well I will talk to Ms frida but she never answered the phone again.Hr later I called back it was a different call rep named Justin Shellds/(Smells) he judged the situation by the notes saying I refuse the attorney all because I asked to speak to a I supervisor told him I never refused the attorney I a question that I forgot to ask and if I had to speak to her I will. He go on talking about it's nothing more he can do. I asked and felt so low to say sir did I do something wrong or did I say anything wrong he said no, I told him it doesn't feel like it bc I'm being treated and deny service and that this situation is an emergency and I'm getting the worst service he apologized and continue to judge off his notes. I asked him what was his name he said Justin Shellds/(Smells) I said I thought yall couldn't give last names he proceeded to be sarcastic and said well I knew you was going to ask I said you're right because I'm making a complaint his whole tone got nice he tried to fix the situation and I told him it's no need to help now because y'all made me feel worse and I already was being denied the service and he was not helping I told him you're judging a situation off of notes and you're not a judge you come and judging me thinking that you know what's going on and you don't and I told him two times that I had a question that I needed answers to he then try to apologize again processor I'm still making a complaint have a good night and I hung up. I never felt this bad in a long time on top of a bad situation. Sad part I recommend this service to someone and I pray to get a better experience than I did because now I know how to trust the firm that handles MD case so I think I'm going to cancel my membership. Also doing a complaint on all four of the people I talk to today I did not get the first lady name I did not get the first call representative but far as Ms Kim, Ms Frida, Mr Justin Shellds/(smells) I will call the firm Monday morning to file a complaint I feel like the situation would been handle well if there was an attorney go guide, call help in any way. Thanks for nothing LegalShield.

I convinced the President of the company I work for to purchase this service for our business for multiple employees to use. He did everything he needed to set up the account and gave us the member ID and login info to use it.
I called over 6 times to get assistance from customer service, and nobody could explain to my why I was unable to use your services despite having the Member ID and being permitted to use it by the President who set it up.
I was told by one rep that "I don't know what to do or why you can't use it, I'm sorry, try calling another rep with us". So I tried calling another rep - and got put on hold, at work, for an hour. Wasting a great amount of my labor I could have used completing projects for this quarter.

After several more phone calls that basically told me I can't use the service but that they don't know what to do to help me use it, I FINALLY got an answer today by a very rude lady who said the President of my company has to deal with your customer service and long wait times to either add people to the service or cancel.
And it's been a whole month and I haven't been able to use the service ONCE - so basically you charged my company $100 for absolutely nothing. And nobody is willing to help us get a refund for this. Your CS rep openly told me today that we will be charged for the next month and probably won't get refunded. WOW.

I even tried emailing your CS team several times and your reps just kept giving generic responses that didn't even acknowledge the issue, as if they didn't even read my emails, then gave me a phone number to call for help that ENDED UP BEING THE WRONG PHONE NUMBER WITH THE WRONG DEPARTMENT!

Now I'm having to get the President of my company to deal with this hassle to hopefully cancel the order. This is a terrible look for me, and this is going to risk my position with the company for wasting time and money.

Probably the worst company I've ever dealt with hands down. Right on par with Xfinity, the notoriously worst business of all time that treats their customers like crap.
Customer service is terrible, and the website is horrible. Gives little to no information about what to do to use the service and how to add other people, etc.
Very disappointed, will find a better service than you and will let everyone else in my industry and company know never to use LegalShield - very obviously a scam! Thanks for the wasted time, wasted money and tarnished reputation due to a total lack of competency and willingness to properly assist and inform your paying customers.
The sad part is I know LegalShield won't do anything to fix this, because this is clearly a money grab, and as long as other customers are left in the dark and in need of "affordable" legal help, they'll keep buying this crap and struggle to get a refund and cancel the service just like we did. How do y'all sleep at night.

I've been with LegalShield from 2006 until 2022. This is the worst legal ever in history. I've been with them for over 15yrs and plus they never told me what's included in my membership until I call in and ask about it. I only used this service 5 times. Three-time to send out letters and two-time for the court which the other person didn't show up which made the case easier. Meaning my lawyer's got paid $500+ for just saying hello and goodbye, twice. Now, here's my big problem. EBay has been abusing every single seller and buyer and getting away with it. EBay stole money from me and gave it to another buyer for a refund which I never sold anything to this person. The money that eBay stole from me was my process money from another sale which they gave to that person on a refund, which I didn't sell anything to. Plus, they have so many illegal hidden fees from, shipping, final fees, buying taxes, selling taxes, etc... Anyways, I sent in a lot of evidence to LegalShield on my behave about eBay on what they have been doing to me and thousands of other sellers and buyers. I even told him to google on Trustpilot eBay reviews. He told me I believe we got something here. ( Duh, of course!) Anyways, after going through mental abuse from eBay for about a whole month and I was still sending in more evidence to my lawyer between that time. He sent in a letter, no response back from eBay. The lawyer calls me and tells me the dumbest news ever. His words, I've had to bring this attention to my team and they kinda LAUGH at me... so the only thing I can do is referrer you to another branch because WE can't take this case! What? First of all, you don't call your client back (two weeks later) and tell them that your team laughs about a serious situation that's causing mental and physical abuse. When I agree to his referring to another branch... I ask him would he tell the new lawyer what's was going on and send him all the information that I was sent to him. His words again; I don't have time to do that, so you're on your own. I have other cases to worry about!
That really pissed me off when he told me that after what I have been going through lately for a whole month. I reported the lawyer and customer service said they were going to get another one to call me back. Guess what? NOBODY HAVEN'T CALL ME BACK YET AND IT HAS BEEN TWO WEEKS SINCE I'VE HAD SPOKEN TO ANY LAWYER! Then I had another problem with WATA GAME's false advertisement. I was supposed to get my games back in 35 speed days. Well, I didn't receive them back so I gave LegalShield and call once again. I've sent evidence to LegalShield and show them other reviews online those other customers were experiencing the same problem. Wata Games went online and had google shut down their reviews so they can cover up their own tracks from customers that were having a bad experience with them. LegalShield agreed that what Wata games were doing was false advertisements, etc... Legalshield calls some lawyer in Denver to take the case. Here goes the email from the lawyer that Legalshield referred me too. (Your LegalShield Membership entitles you to a 25% discount off my $450 hourly rate for legal services. Would you like to schedule a telephone call to discuss the "$1,500 retainer" required to engage Cantafio Nagel & Song PLLC? Thank you for your consideration.) When I google the law firm that Legalshiled referred me to, they had very bad reviews. I took my chance and ignore the bad reviews and called the number that I was given by LegalShield. Well, the bad reviews are right! He wouldn't let me ask one question... All I keep on hearing is, I need money. I told him I'll call him back and I called LegalShield back instead of him. Legalshield agreed with me and said that they are sorry for referring me to a high-price rude lawyer like that and there isn't anything else that they can do. I said, what? Now, this was coming from a supervisor that works at LegalShield named Debbie. Meaning, LegalShield can't give me any more recourses and I'm on my own. Wow, really LegalShield?!?! Then a few days later this lawyer from LegalShield had called me back and said she would try to help. Laura D, sent out letters and emails to WATA games warning them of a lawsuit. She stated, return my game's back graded and the money that I paid for the games and $2500 dollar compensation fee. Well, two weeks later I received one game back and no money and an email from WATA game's making up more excuses why they can't send out the other game. I sent the copy of the email to Laura and she even wasn't happy either with the WATA game's email response back to me. She told me just wait until you receive the other game back and we'll take more action against them. She told me to call her back when I receive the other game and I said ok. In the letter, Larua even stated to WATA games, "this matter will not simply go away." Now, two weeks later I got a PPLSI letter in the mail from LegalShield saying this, (dear, my name, based on circumstance and information we have, LegalShield will not be able to continue to provide contractual benefits and services under your membership. By means of this letter, we are informing you that we are canceling your membership contract with LegalShield and refunding the unused portion, which was only $11.35 cents. When I have seen this letter I was confused and hurt because I didn't do anything wrong and plus, Laura D, was helping me. I called the number that was provided in the letter and they said, they don't know why my membership was canceled and to email member services. I did and guess what, no response back. I called three times back to LegalShield just to hear them say "we don't know why your membership was canceled and we can't tell you on our end." I said can you have a supervisor call me back. When the supervisor had called me back from LegalShield she said the reps had lied and could have told me the truth why the possibilities why your membership was canceled and the email that the reps provided to me was pointless. The reason was stated, fraud, no payment or we can't help you with your problem so instead of taking your money every month we'll just cancel your member's membership. She said the only reason that she can see "why LegalShield" had canceled my membership is because LegalShield itself "can't" help me with my problems and Legalshield isn't for "YOU." I ask why? She said she doesn't have the information. I told her me and Laura D, was getting some progress done about WATA game's so what are you talking about. She said I'm sorry but there's nothing else I can tell you. I told her to even ask laura that works at LegalShield and she wouldn't. I hung up the phone. Now you're telling me after paying LegalShield $17.00 a month from 2006-until 2022 that their service wasn't for me. Really after all of the years of paying for a membership that I really didn't use at all and when I did I still didn't get the help that I needed?! Legalshield just scammed me for all of those years just to tell me that their services weren't for me! Legalshield needs to be reported in for scamming customers to the BBB FTC, ETC... STAY AWAY FROM LEGALSHIELD, PLEASE DO!

Only for credibility purposes, I am a Professional (i. E. Notable Physician).

Read the email thread below between myself and the leadership of LegalShield, it speaks for itself. My first Consultation with LegalShield was 'accidentally' screwed up by them; I had to complain after they wasted my time and energy and the Partner of the Illinois Law Firm eventually intervened but then would not provide the legal services requested and available under the benefits advertised by LegalShield. This email thread below was regarding my 2nd Consultation with LegalShield with their California Law Firm. Summary: Based on my experience with them, Legalshield is a scam and the leadership of the Company does not care about providing the services as they advertise to rope you in. They want people to pay the recurring fee and forget about it like some gym memberships out there and to not actually use the services of the membership.

From: {My Name Redacted}
Date: Sat, Oct 30,2021 at 3:00 AM
Subject: Message for {Attorney Name Redacted} ({Case Number Redacted})
To:

*** Please forward to {Attorney Name Redacted}

Hello {Attorney Name Redacted}:

I hope you are well. Sorry I missed your call on 10/29, I am stuck working night float at the hospital through Monday (i. E. working 7pm to 7am and sleeping during the day).

I think this is in regards to the LegalShield {Case Number Redacted}, correct? If so, do any of the dates/times listed at the bottom of this email work for you for the Consultation Call? Let me know so we can schedule a time. Thank you!

Dates/Times in PST:
November 2: anytime at/after 12pm
November 3: anytime at or between 6-10am; anytime after 6pm
November 4: anytime at or between 6-8am; anytime at or after 4pm
November 5: anytime at/after 8am

On Nov 1,2021, at 4:31 PM, {Attorney Name Redacted} wrote:

Hi. Your schedule is as busy as mine.

Thursday November 4,2021 after 4 p.m. works or Friday after 2 works.

Looking forward to hear from you.

{Attorney Name Redacted}

From: {My Name Redacted}
Sent: Monday, November 1,2021 5:28 PM
To: {Attorney Name Redacted}
Subject: Re: {Case Number Redacted}

Haha, yeah just not enough time in the day!

Can we schedule for 4:15p on Thursday Nov 4th? Wanna call my cell {phone number redacted} or if you give me a number I can call you. I can do a Zoom too if you are open to that:)
Sent from my iPhone

On Nov 1,2021, at 5:39 PM, {Attorney Name Redacted} wrote:

Hi. 4:15 on Thursday works.

Talk to you then.

From: {My Name Redacted}
Date: Mon, Nov 1,2021 at 5:39 PM
Subject: Re: {Case Number Redacted}
To: {Attorney Name Redacted}
Sounds good
Sent from my iPhone

From: {My Name Redacted}
Date: Thu, Nov 4,2021 at 4:39 PM
Subject: Re: LegalShield Second Consultation Screw Up -- 1st Correspondence
To: MemberResolution , <*at legalshield dot com>, Member Services

Dear LegalShield Executive Team:

I signed up for the LegalShield Membership last month and this is the 2nd consultation with LegalShield and it has been unprofessional just like the first Consultation started off, please advise. First one is described at the bottom of the email trail below:

Never received the call from {Attorney Name Redacted} as scheduled 11/4/2021 at 4:15pm PST. I wasted another hour of my precious time due to LegalShield's Negligence.

From: {My Name Redacted}
Date: Sun, Nov 7,2021 at 3:49 AM
Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (2nd Correspondence)
To: MemberResolution , <* at legalshield dot com>, Member Services

2nd Correspondence, no response to date from Legalshield

I received the call from {Attorney Name Redacted} over an hour later than scheduled today at 5:22pm PST. Just like at the beginning of the First Consultation, this Attorney also had no idea about the Case and clearly had not reviewed the email that I sent the Manager of the apartment complex nor the BBB complaint which I filed which explained the entire case.

1) Does LegalShield value me as a customer?
2) What does LegalShield think about this Situation? This is my 2nd Consultation with LegalShield and BOTH Consultations have had the exact same experience. The Attorneys were BOTH unprofessional and wasted at least 3.5 to 4 hours of my precious time that I can never get back.
3) What is LegalShield going to URGENTLY do about this Situation?

From: Member Services
Date: Sun, Nov 7,2021 at 3:54 AM
Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (2nd Correspondence)
To: {My Name Redacted}

LegalShield

Dear {My Name Redacted},

Thank you for giving us the opportunity to look into this issue. We regret any inconvenience you may have experienced with your LegalShield membership {Redactetd}. We have filed an assistance request on your behalf. Our Quality Services Department will contact you to follow up.

Sincerely,
LegalShield Member Services
Monday through Friday 7 AM to 7 PM CT

From: {My Name Redacted}
Date: Wed, Nov 10,2021 at 12:57 PM
Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (3rd Correspondence)
To: MemberResolution , <* at legalshield dot com>, Member Services

3rd Correspondence, no response to date from Legalshield

See email trail below.

1) Does LegalShield value me as a customer?
2) What does LegalShield think about this Situation? This is my 2nd Consultation with LegalShield and BOTH Consultations have had the exact same experience. The Attorneys were BOTH unprofessional and wasted at least 3.5 to 4 hours of my precious time that I can never get back.
3) What is LegalShield going to URGENTLY do about this Situation?

From: {My Name Redacted}
Date: Sun, Nov 14,2021 at 2:23 PM
Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (4th Correspondence)
To: MemberResolution , <* at legalshield dot com>, Member Services

4th Correspondence, no response to date from Legalshield

See email trail below.

1) Does LegalShield value me as a customer?
2) What does LegalShield think about this Situation? This is my 2nd Consultation with LegalShield and BOTH Consultations have had the exact same experience. The Attorneys were BOTH unprofessional and wasted at least 3.5 to 4 hours of my precious time that I can never get back.
3) What is LegalShield going to URGENTLY do about this Situation?

From: {My Name Redacted}
Date: Wed, Nov 17,2021 at 9:35 PM
Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (5th Correspondence)
To: MemberResolution , <* at legalshield dot com>, Member Services

5th Correspondence, no response to date from Legalshield

See email trail below.

1) Does LegalShield value me as a customer?
2) What does LegalShield think about this Situation? This is my 2nd Consultation with LegalShield and BOTH Consultations have had the exact same experience. The Attorneys were BOTH unprofessional and wasted at least 3.5 to 4 hours of my precious time that I can never get back.
3) What is LegalShield going to URGENTLY do about this Situation?

From: Member Services
Date: Wed, Nov 17,2021 at 9:38 PM
Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (5th Correspondence)
To: {My Name Redacted}

LegalShield

Dear {My Name Redacted},

Your membership {Redactetd}. Has been canceled effective 11/09/2021.

Sincerely,
LegalShield
Member Services

*Personal information redacted by admin