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New attorneys offering opinions that are not researched or supported. IF they agree to send a letter on your behalf it is worthless and designed to produce little if any result, just an impressive letterhead. This is by design. The idea is to suck you into paying for attorney services and pretend to give you a discount.
I am greatly disenchanted with the low-level customer support for Nolo.com, Willmaker Plus 2019. The software has a major flaw and all customer support can offer is "unfortunately" and "I'm sorry, there is nothing I can do"
This is not acceptable product support. It is sidestepping responsibility for a malfunctioning product by an unethical company which does not stand behind their products.
The issue is data, when entered using a Mac, is not auto saved, which would allow you to resume work at a later time.
A reputable company with integrity would. Have knowledgeable tech support available intimately familiar with the software. In circumstances when lower level tech support is not able to address the issue, a reputable company should have access to the programmer to address and solve the issue.
Although not a solution to lost data which is likely a programming issue, customer support should immediately offer a product replacement in the likelihood that the product data is corrupt on the media supplied.
They did not offer to replace the software
Tip for consumers:
I can tell you in my experience, customer support uses excuses to avoid offering real usable help with a malfunctioning product.
Products used:
Quicken Willmaker Plus 2019 by Nolo
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LegalShield we'll have someone call and convince you that they are going to do everything they...
Don't sign up with these clowns. Terrible service and even worse referrals to incompetent law firms.
Harvey, first I want to apologize for such a delayed response we have just started monitoring this site. Your legal plan provides you a preferred member discount of 25% off your lawyer’s standard hourly rate for services not specifically covered under another benefit of your plan. A retainer fee may be needed to receive legal assistance under this benefit. It is up to the discretion of the attorney how and when payments can be made. Since retainer fees vary per area of law and state, we cannot give an estimated retainer fee amount. Thanks.