Lazada SG

Am gin thye honey comb lover, this yr they don't sell tis item at Q10 so no choice but buy from red mart. Very nice packaging but when checked items, felt so terrible that 1 of my cny biscuit all broken up, probably need a spoon to eat them... who willing to spend $15 for such thing.

Order placed on 29 Jan 2020 at 08:49:20, Order #*******8849. Supposed to be delivered by 5 Feb 2020, no updates on delivery and I had to What's App seller "Freshening Professional". Seller replied on 20 Feb, saying will be delivered within the week. Till date, it's still not delivered and it's over a month and seller is not responding to What's App either. Lazada's portal does not have a hotline for customer service either. So, is the seller fraudulent or is Lazada being ignorant?

Recently I ordered 2 essential oil burners. One was received a week ago and the other one was never delivered. Lazada only on today sent a notification that items were delivered. I contacted their customer service and was routed to a so called specialist. After repeating the story, the Specialist indicated that the second item was sent by untracable mail and he will close the chat!
What kind of service is this? Q10 will at least get their seller to show proof of delivery. Lazada just want our money but they never care if we get the good. The worst online App in the market. Buy at your own risk.

Lazada expected me as a customer to know their products SKU code which was more than 20 illegible characters to search for what I wanted instead of their specific webpage having a list to select the desired colour of the product. Had to wait double the period for that same item reordered in a different color due to Lazada's expertise in handling this matter. What's worse is that they just gave a lip-service apology and not really do their end to rectify the matter

Promises on delivery expedition by associate A which were subsequently denied by associate B; despite being provided with full livechat evidence. Upon escalation of issue, associate C stepped in with no resolution whatsoever except the traditional scripted "we are sorry" template but really we cannot be bothered and cannot do anything else except to repeat our script as often as needed. And the gerrymandering goes on and on and on with progressively less responsive scripted "we do apologize" templates that are devoid of purpose except to repeat itself over. No ownership of customer service process, no supervisor, no audit, no non-humanoid feedback responses and the circus continues until the dense or hopeful customer gives up

Long story short, 1st fan purchase, came in faulty, requested for an exchange, item collected back, we were without a fan and waited for a month just to know the item is out of stock. Ok fine, purchase a different model, order came in wrong. Request to do 1 to 1 exchange, can't do. Have to send the item back first and god know how long I've got to wait again this time. Asked to purchase the wrong item with a price offset, can't oblige too. So yea lizarda is good when your item arrives correct and in good order, else good luck.

Terrible return services, such an awful experience.

I bought a product on lazada and didn't like it so I requested return & refund on 21 Dec. I chose pick-up as the delivery method for return as the item is pretty big, hard to take it to a post office. Then, there's no in-app notification nor MSM, whatsapp, NOTHING, notify me when this will be picked up and returned. The courier came once when I'm not at home, then I missed that delivery. And that is the only time they came, later on I tried to contact the courier they saying they don't have such return order anymore. So I went to Lazada to check what's going on, while I was told to wait. After 2 weeks, and various times of contact, they said to rescheduled a return for me, yet still, no update, no one came, parcel still here. What's more, the Lazada system has canceled my return request since it's pending to long.

Excuse me? Each time I try to contact them, all I get is "our resolution is working on this with priority". Is priority in Lazda means after a customer complain 10 times you manage to get one return rescheduled? I was so pissed and called see if I can speak to any other department to resolve this matter as now I couldn't even initiate the return myself, the order was closed for me somehow, but all I kept getting is still waiting for resolution team. This is so ridiculous, I'm so unhappy with this, this is extremely unprofessional and disappointing.

Bought a mobile phone which the seller indicated Local Singapore Manufacturer Warranty. After receiving the phone, I check with the authorise local service centre and was shock that the phone is not cover under local warranty. Lazada initially claim that the phone is covered under Local warranty as it was advertised with local warranty. But later change its statement after verifying with the seller and allow me to return the item. The return process was a nightmare when lazada kept dragging while holding to my money.

I'm very disappointed with your service!
First, when my parcel is already reached at post office you didn't tell me the exact destination to collect my parcel. So, I just can search myself through the website by the tracking no. Given, but I still can't get the exact destination. After that I contact with your staff, I ask him/her where can I collect my items, and give him/her my order no. He/she ask me to wait 24-48hours for the answer because he/she also don't where is my parcel now. After the day, the driver called me, he said that he already outside my home, the time he called me I'm not at home, I feel very funny why you don't call me earlier to make sure that whether I am at home or not? Then, he just leave my things outside the door! I just want to ask where is his responsibility!? The main thing is I order 2 items you just sent me one item... The worst online shop... Just once... I won't use this apps again...

Item delivered different from purchased, returned and requested correct item to be delivered. ITEM NEVER CAME. Despite emails, chats enquiry and even telephone calls, NO ONE can tell me if there is stock, or redelivery is going to happen. Frustrated, requested for refund, was told refund subject to approval n process by "Warehouse team". No definite date for response. Mistake made by Lazada. Payment collected by Lazada. Failure to deliver by Lazada. Decision to refund or no by Lazada. Where are my rights as a client? I should be entitled to have my money back, not wait for them to approve refund of my money. Customer service said 'they can't do anything'. What a sham of a business...

I bought $75.38 Bobbi Brown skin serum from Lazada. The item came in different from the display, old, manual expiry sticker, bottom broken and seller refused for refund. When I called and dispute seller refuser, Lazada said seller rejected because I have opened the bubble wrap. I am shocked to hear that from Lazada (supposed to have common sense). Then the replied by asking me to return the item to seller then the seller will decide on the resolution. Ridiculous! Read Lazada response below:

Please be informed that we have reviewed the dispute 3030xxxxx2. Please return the item to the seller to evaluate the product and decide on a resolution.
Resolution reason: Seller is unable to perform replacement
Please select the shipment provider and handover the item to the courier within the next 5 days by going to one of the below links.

Bought some items but when I checked the delivery status, it was stated as ‘refunded'. LAZADA did not inform or alert me that my purchase was refunded. However, I have not gotten my money back after a few weeks and several calls to LAZADA were futile as the customer service people were perpetually engaged. It could be money gone. Be careful when buying from LAZADA.

They go around in circles, and pushes everything to the "higher management" when asked for an answer. They will also only "put in request" when you ask for anything. Nothing gets done when you contact them. Call them and they will bring out the Karen in you.

Totally unprofessional Seller and the returns experience was the most horrible.

We returned the defective item via NinjaVan (who made the mistake of delivering the item to my house/Buyer). We then had to personally make a trip down to Seller office at Sim Lim Square to return the item in person.

One week later, we receive an email from the "professional" Lazada robot team telling us that the dispute case is closed! And reason given: Buyer did not return item. The best part, we cannot reply the email because its auto-generated.

I find this entire experience extremely unfair to the Buyer and so unprofessional. I would NEVER buy again from Lazada or this Seller. This is a SCAM to put it simply.

Right now, i have ZERO options and NO recourse to either Lazada or the Seller. Talk about fair market practices. Talk about good conduct. The way we've been treated in this entire process is the WORST and i'm so disappointed by Lazada.

I was given a notice of delivery for 7 June. Waited till 11pm but nothing was delivered. The next day, status showed delivery failed because item was refused at doorstep. So, it was scheduled to deliver on 8 June. I waited till near midnight. Again, nothing was delivered. This morning, status showed delivery failed at 00 02 and rescheduled for delivery on 9 June.
I had a chat with live agent. He said he could not check the delivery time for third attempt. I told him to check with the logistic team. He passed me a contact number to do it myself. Then, the line forever went unanswered.
Lazada, surely you can do better than this right? It would be good that you indicate your delivery timing clearly and keep to it. If you failed to deliver within the day, shouldn't the item be delivered first the next time? From what I see, it will be added to the delivery schedule after the next day's delivery is completed. This means to say, your guys just do not need to redeliver.
I am staying in housing estate, HDB flat. It is not those private estate which may be out of the way for you to deliver the item.

I bought an Iphone XS from lazada in december, and while delivery was prompt and smooth, I realised that my phone had a slight glue stain at the back and requested for a refund since it was unsightly, and if i had to pay over $1000 for something i would want it to be close to perfect. Lazada approved of my request and took my phone back for reevaluation, but refused to grant me a replacement even though the problem is clearly there. My question is: if they were not willing to grant me a replacement in the first place why collect my phone back and waste my time? I have clearly said that it was the only defect FROM THE START so its not like they didn't know or that i deceived them. Moreover, their resolution officers are incredibly unhelpful, and they always seem to give the same few standard responses, as if they didn't even read my followup emails. I am incredibly disappointed and angry, and I will not purchase from lazada again.