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Experience: Shopping

Member since January 2019

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1 Review by SY

I bought an Iphone XS from lazada in december, and while delivery was prompt and smooth, I realised that my phone had a slight glue stain at the back and requested for a refund since it was unsightly, and if i had to pay over $1000 for something i would want it to be close to perfect. lazada approved of my request and took my phone back for reevaluation, but refused to grant me a replacement even though the problem is clearly there. My question is: if they were not willing to grant me a replacement in the first place why collect my phone back and waste my time? I have clearly said that it was the only defect FROM THE START so its not like they didn't know or that i deceived them. Moreover, their resolution officers are incredibly unhelpful, and they always seem to give the same few standard responses, as if they didn't even read my followup emails. I am incredibly disappointed and angry, and I will not purchase from lazada again.

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