fiona L.

Item delivered different from purchased, returned and requested correct item to be delivered. ITEM NEVER CAME. Despite emails, chats enquiry and even telephone calls, NO ONE can tell me if there is stock, or redelivery is going to happen. Frustrated, requested for refund, was told refund subject to approval n process by "Warehouse team". No definite date for response. Mistake made by Lazada. Payment collected by Lazada. Failure to deliver by Lazada. Decision to refund or no by Lazada. Where are my rights as a client? I should be entitled to have my money back, not wait for them to approve refund of my money. Customer service said 'they can't do anything'. What a sham of a business...