Lazada SG

Lazada engages the use of a logistics service provider called Ninja Van. This vendor is totally unreliable and all items ordered are horrendously delayed. To add insult to injury, Ninja Van's customer service is non existent.

Where does this leave the customer? Non receipt of goods promised within a stipulated time and very frustrated, angry and pissed off.

For the information of all, I ordered GROCERIES and it was delivered 2 weeks late! I shan't go into the specifics but can you imagine the state of my groceries?

Until Lazada changes their delivery vendor from Ninja Van to whoever, I would suggest the use of other online portals that use the services of other logistics companies besides Ninja Van.

They purposely made 2 times payment for their pre-sale item where you have to pay the deposit first then few days later 2nd payment manually, it will not auto deduct from your card. This is where they trying to scam your deposit because if you not notice and missed out the payment time frame then order will be cancelled and deposit are non-refundable. There will not be any clear info on the payment part or the cancellation part until order been cancelled and you will receive message saying it's not refundable. After using their services for so long, first time I encountered with this experience and time to remove them.

We are a merchant with Lazada but our experience with Lazada is extremely bad. We have goods which we personally delivered using our own fleet but we never get paid. The answer given to us each time is that there was system error. We complained up to 7 times! And each time they were apologetic but the system error remained and still we never got paid.

Then one day we got a RUDE shock. They threatened to cancel our order because after more than 1 month they never quite figured out what's wrong (WITH THEMSELVES) and even when they managed to get the customer to confirm that the goods was delivered, they chose to believe their own machine (system) and threatened to penalise us for the non-delivery.

It is no wonder that Lazada is failing fast. They have failed not only the customers and the customers are not coming and they are failing merchants by keeping all the purchase money with themselves and we never get paid.

I ordered hp lap top last 7/12/18 but it has not delivered on the promise date so i cancelled it but i have a hard time getting back my credit refund. Ninja van said the item i cancelled was still with them and they had tried sending back to hp supplier 17 times but failed due to incorrect address i inform lazada about it but i was always given the same answer they make sure to expedite my refund. I called my credit card company to lodge a dispute so the card company will chase after them. That will be my last order from lazada no way i gonna purchase from them again.

Ordered 2 items from them. One came on time, the other order tracking kept showing processing. 10 days later, I completed their on line survey, then was told item will be refunded. Only when I asked then I was told it was out of stock! Refund amount was NOT IN FULL. They deducted the discount that I hv used. It's not my fault to reduce the amount spent! Neither can I replaced it with another item. They even entertain me by giving me a voucher code that I can use for future purchase with a minimum amount! That is not the way you handle your customers!
The discount is only S$20, they treat that more important than keeping their customers. So beware, if they do it to all their customers, you will have to pay in full for your purchase and forget about their promo discount.

My experience is that their customer service is poor and disinterested.
Worst return policies. Basically a "wash my hands it is your problem not mine" approach.
There seems to be poor or no vetting of sellers and all sorts of claims about authenticity are made under the umbrella of Lazarda with no customer protection

I ordered a $500 product with a Live Up account and was promised a 10% rebate. It said that the rebate would automatically apply when the item status is changed to delivered. Item took 2 days to change to delivered status (which required an email and call from me to get changed). When rebate came, it was only $0.70 and I had to give them another call asking to rectify this issue. Was promised vouchers to cover up for the missing rebate but have yet to hear from them yet. This is absolutely ridiculous, issue after issue and I am still nowhere closer to getting my money back. DO NOT USE LAZADA.

I ordered the earphones with Lazada on 8 June. The website status then showed that it is in process. Fast forward to 12 June, I was informed that my order has been cancelled due to "system error". I was also informed that the refund process had been initiated and "completed". However, I have checked with my credit card issuing bank and Visa, they checked and found no such transaction (refund) from Lazada. I am disappointed with Lazada, to say the least. So far, based on what I read on reviews on Lazada, they are mostly poor reviews. I am thinking twice about making another purchase on Lazada again.

I have bought a bicycle, order # ************** on 12 March 2019. According to Lazada the item delivered on March 20 by Singpost. But even after one month I didn't receive the item and disappointed to see both Lazada and Seller never reply to any of my enquiries. Lazada never attend customer care number and never reply any email, live chat is really bluffing. Singpost unable to find any article what Lazada said is engaged them to deliver to me. I think they cheated my hard earned money. Not sure who can help me to get my money back.

First item came from a local store with address listed. Bought a pair of steelseries headphones with no problems.
Second item is also from a local store but with no address or website, decided to trust Lazada. My item got mixed up with someone else's. I received another customer's items with their receipt! Printed on it is their name, address and phone number! Too dangerous!
Asked for replacement because I thought it pays to be nice (item received is more expensive than what I paid for) Waiting for quality check is 2-4 business days (now the 4th day) Waiting for delivery is another 2-5 days. All in all, replacement will take 9 days the latest.
Way too long, Lazada. Even Amazon processes my refund within 2 days along with quality checks.

Bought sk2 eye cream from Lazada- Shicara. Upon delivery, not professionally sealed and opened to check - watery. Unlike The creamy Eye cream which I have been using for over 20 years. Immediately submitted the return. Rejected by shicara though told her it's watery, should be a fake product. But denied. Lazada doesn't help and keep asking for evidence. I showed Lazada how real eye cream vs watery. Said evidence not enough. With 3 times evidence provided still not satisfied and keep asking for evidence. I am a consumer and not supplying sk2... I provided whatever I know and Lazada instead of protecting customer, gang up with shicara and forced me to give the refund and return. It's totally a scam!

Beware of this particular seller (Bodhi store) in Lazada website. I recently purchased a pair nike shoes on 04/09/2020 and was told by seller i will received a random free gift follow by the shoes. In the end, the free gift was shipped via order number therefore the platform assumed my order has been shipped. Its a cunning and smart move i would say. Until now, i have yet to receive my shoes. I will not purchase any shoes/sneakers on lazada again.