Leonard T.

Lazada engages the use of a logistics service provider called Ninja Van. This vendor is totally unreliable and all items ordered are horrendously delayed. To add insult to injury, Ninja Van's customer service is non existent.

Where does this leave the customer? Non receipt of goods promised within a stipulated time and very frustrated, angry and pissed off.

For the information of all, I ordered GROCERIES and it was delivered 2 weeks late! I shan't go into the specifics but can you imagine the state of my groceries?

Until Lazada changes their delivery vendor from Ninja Van to whoever, I would suggest the use of other online portals that use the services of other logistics companies besides Ninja Van.