LazadaReviews 1,610

My first experience was when I ordered and paid via bancnet. It's a asus digitizer. It took them 1 month to deliver (which is supposed to be 15-20 days). Then when I received the product, it's DAMAGED! So I end up returning it and refunding my money. They mailed me that it will take 1-2 days. But it end up 1 month again!

Well, everyone deserve a second chance, so I ordered again. This time, its from local and cash on delivery. Guess what? It was supposed to be delivered at 22, but again, got delayed. Then, today, I checked the status. Guess what? It says DELIVERED. Either they gave my product to someone else who pretended to be me! WHAT'S THE POINT OF FILLING UP THE IDENTIFICATION FORM?! WHY CAN'T YOU ASK FOR THE ID FIRST BEFORE GIVING MY PRODUCT! WORTHLESS EVER.

For those of you who would want to order via lazada, think again. Yes, they have discounts, but if you'll add those shipping fee and the stress it cause, it's more than the real price. Also, on some product, it's really overprice!

UPDATE! They sent me a attachment with my "supposedly" signiture which is clearly not mine. Even the spelling is not correct. So I sent an attachment via gmail with my ID and signature. Worst online shop ever

UPDATE! 02/16/16

-i've sent this to lazada "i'm sorry, I've deleted it due to frustrations. The last information lazada sent to me is that I have to order the product again because someone already took it who also forged my signature. They sent me a copy of supposedly my signature when they delivered my item. I sent them my Passport ID with my signature and my voter's ID to prove them that it's not me. Hence, I sent them my last message saying that this will be the last transaction i'll ever made at lazada.".

With that being said, they told me to reorder the product which by the way, added more to my frustrations. They could've resolve it with a assurance that they will require their courier to look for the ID of the person they were about to deliver.

I ordered an item (no. *******) on the 18th of Jan, got an email on the 20th Jan saying the item is being shipped and the shipment will arrive by 25-27 Jan. It is now the 30th of Jan and no delivery yet. Worst LBC does not recognize the tracking ID when we tried to trace it. What UTTER RUBBISH business are you trying to run here? I reside overseas and ordered the item for my daughter's birthday on the the 25th (she was aware she may get it on the 27th the very least)... But the fact that its the 30th and wala pa- Absolutely very BAD service! I did not even get any email to update why my order was delayed and I even had to make an overseas phone call to Lazada just to get info. Sabi ng customer service that they have to find out from LBC pa within 24 hours. Sorry but this is unacceptable, if you cant keep track of orders then you should not be in business- PACK UP!... to be honest I like the goods you sell and wish to order a lot more but I am put off by this so you just lost a customer. And you wont have anymore customers left... unless you make a drastic improvement, shipment wise - ASAP!

Please asikasuhin nyo naman itong refund ko... I ordered Epson T60 worth 10,900 pesos. I paid via hellopay worth 100 pesos and store credit worth 10,800 pesos from the refund of my last order. Kinancel ko yung order ko kasi gusto ko sana ichange address. Now, the hellopay refund worth 100 pesos ay nareceive ko na. Pero yung store credit na 10,800 wala pa. Nauubos na pera ko pangload kakaupdate sa inyo. Nakailang 48hrs na kayo,, order number *******.

My very first order is cancelled after I waited 30 Business Days, 5 Holidays and 13 Weekends (Since Dec. 12 2015 paid via Credit Card). Now on Jan 29 2016 I have received a notification for a refund that may take 1-45 days. Will you only apologize to your customers for this incompetence? Is that all we get? (P.S.: Order number is *******)

I ordered 3 items from Lazada under 1 order number. Although 2 arrived on 2 different dates within the week, I was still waiting on the delivering of item #3. I checked the status and it states delivery is in 2 more months. That is insane-where is it coming from anyway?

I requested that the item be cancelled and the response was "Please be advised that cancellation of imported items is restricted. Please be guided that the standard delivery time frame for imported items will take 21-25 business days."

I never thought that was imported, I could have gotten it locally. I would stay away from LAZADA. No more business from me nor recommendations.

Hi Lazada, i order last January 19 a mechanical e-cigarette this is my order # ******* and you gave me standard delivery date January 25-27 2016, but until now i haven't receive any product. The tracking ID that you emailed was not recognize by LBC and you said it would be track after 48hours upon ordering. So, i decided that it would nice to cancel it, rather than waiting for your product that would takes how many days without any updates. THANK YOU

Good eve lazada,

Please cancel my order #*******

Due to incompleteness of the order and not yet ready to place the order, Im just checking and want to review my order but unfortunately due to slow internet connection, i submit and place my order. I need your immediate response. You may reach me at *******3615. Order was placed today jan 26,2016 around 9:45 evening

I cant cancel my transaction using my online id. I cant see the cancel portion. Thanks

Hi Lazada. Last January 18,2016 I ordered 2 items from Lazada. 1 Asus Zenfone 2 Lazer (red) and Asus Bi-Fold PU Leather Case for Asus ZenFone2 Laser's (ZE500KL) (Red). This morning LBC came to my office to deliver my order,, only to find out na yong leather case lang ang laman ng delivery... Pano ko nman po magagamit yong case with out the cellphone i ordered? And when i checked/track my order, bakit yong cellphone na inorder ko na DECLINED? Pakiverify nga ng maige, hindi ko nman kinancel order na yon bakit nadeclined? Ito order Number *******... thank you!

This is my order number ******* pls cancel because i dont need the product because is super delay thank you.

I ordered an item as a gift to a colleague. The device was delivered ahead of schedule. I thought this will be my first order and was thinking to get other items. But they sent a defective item which in the end I had to return. Return process was smooth. LBC helped me, then I waited for the refund and I requested for a bank transfer but they sent it through LBC remittance. The name on the remittance is incorrect so I called, asked them to drop my nickname and they asked for identification which I fulfilled as requested and was adv to wait 24-48 hours. I waited patiently and checked LBC after 48 hours but they voided the remittance and I had to call them back. Asked them to have it reprocessed and another 48 hours, after waiting for the new tracking number, its the wrong name again. So, again I called them, talked with a supervisor RAQUEL who promised to call back and personally will look unto this and said to wait 24-48 hours and will have payments team sent it to my bank account instead. Again I waited and on the 3rd day i thought the money is sent to the bank but still no money is sent back. I called them again already pissed off and was able to talk to CARLA who told me it takes 4-5 business days for a money transfer to happen through bank. Gosh, its not the year 1960, bank transfers happen in minutes. So still kept my patience and advised them I'll give them the chance to correct this, but still after the 6th day... no money was transfered. I called them and was able to talk to a JAIME, who is arrogant to challenge a pissed off customer to go ahead and have this company sued since they have done their job... well if the job is right then why do you have to redo a refund 3 times and you were not doing your job right MR. Because if you did, i wont be calling back. Then he said the refund was processed as an LBC remittance so they couldnt change it to bank transfer. And because I was at work, I had to hang up and wait for the tracking number. I waited for another 3 days and still no tracking number. So its been 4 weeks now, still no refund so I called them again, courteous Irish, again im giving them the chance, but I have already filed a complaint with SEC and DTI and waiting for a lawyer to handle this case since there are others who are being mistreated and is being given a run around. If you want to keep the money, keep the change too. I will make sure that the people in Germany and Singapore will get this message.