Johaira M.

I never encounter any problems with Spotify. I upgraded my Spotify to premium for months now, and they never failed to notify me about my bill. They always reminds me to pay my Spotify via email or via the Spotify app itself (I used my savings account as a payment method (visa).

My first experience was when I ordered and paid via bancnet. It's a asus digitizer. It took them 1 month to deliver (which is supposed to be 15-20 days). Then when I received the product, it's DAMAGED! So I end up returning it and refunding my money. They mailed me that it will take 1-2 days. But it end up 1 month again!

Well, everyone deserve a second chance, so I ordered again. This time, its from local and cash on delivery. Guess what? It was supposed to be delivered at 22, but again, got delayed. Then, today, I checked the status. Guess what? It says DELIVERED. Either they gave my product to someone else who pretended to be me! WHAT'S THE POINT OF FILLING UP THE IDENTIFICATION FORM?! WHY CAN'T YOU ASK FOR THE ID FIRST BEFORE GIVING MY PRODUCT! WORTHLESS EVER.

For those of you who would want to order via lazada, think again. Yes, they have discounts, but if you'll add those shipping fee and the stress it cause, it's more than the real price. Also, on some product, it's really overprice!

UPDATE! They sent me a attachment with my "supposedly" signiture which is clearly not mine. Even the spelling is not correct. So I sent an attachment via gmail with my ID and signature. Worst online shop ever

UPDATE! 02/16/16

-i've sent this to lazada "i'm sorry, I've deleted it due to frustrations. The last information lazada sent to me is that I have to order the product again because someone already took it who also forged my signature. They sent me a copy of supposedly my signature when they delivered my item. I sent them my Passport ID with my signature and my voter's ID to prove them that it's not me. Hence, I sent them my last message saying that this will be the last transaction i'll ever made at lazada.".

With that being said, they told me to reorder the product which by the way, added more to my frustrations. They could've resolve it with a assurance that they will require their courier to look for the ID of the person they were about to deliver.