Spotify

This company is so bad in so many ways, especially customer service. I was originally signed up for a 3 month premium trial, which led to me cancelling the trial after 2 months and a half. However, the premium was still active for some reason and I was charged $11 for no reason. I reach out to them A DAY after my account was charged, and they tell me "give us screenshot of you cancelling the trial" or "since you never cancelled according to our records, we cannot provide refund". Which is stupid as I remember cancelling my trial so this is obviously not my fault. Nevertheless, I only used spotify less than 10 times the past 2 months and I reached out A DAY after this was charged, so for a big $#*! company to be acting this stubborn over a $11, I just know I will never be back. Youtube music is better you guys, with all the unreleased which spotify could never anyways.

I've had Premium for several months. Log in the say way every time. Just press on the app button. Suddenly, they are still getting paid, but I'm back to the free version. Took over an hour to get it fixed and they owe me several days of service since they were paid and my plan changed to free when they were paid. They were rude when I demanded compensation or to add the days to the end of this months subscription. Always check your subscription in case they try to rip you off too.

Spotify for Artists has been an invaluable tool in helping me connect with my fans and grow my audience. The platform's user-friendly dashboard provides valuable insights into listener demographics, streaming trends, and playlist placements, allowing me to tailor my marketing efforts and reach new listeners. I appreciate Spotify's commitment to supporting independent artists, as seen in its artist-friendly features and promotional opportunities. Moreover, the ability to pitch unreleased music to Spotify's editorial team and access to Spotify's playlist submission tool have helped me gain exposure and increase my streams. With Spotify for Artists, I feel empowered to take control of my music career and reach new heights of success.

Really good premium plan! Get to listen to my favourites songs all the time and get great song suggestions! I have also recently noticed that my account is receiving a sudden follower increase? Anyone experiencing the same thing? I will get around 50 a day at the exact same time, midnight or 1am. But get to listen offline, love it!

Spotify has the best playlists made for you every day. I use Premium family, it's cheaper than other the other music apps. At the end of every year I excitedly wait for my Top of the year playlist and this idea is amazing!
Con: sometimes there are no songs by small artists, although I would really like all of my favorite music to be in one place.

Recently I discovered for past 14 mths I have been double charged on my account by 2 different payment cards. I changed my payment method online from Amex card to Visa. Now I'm being charged on BOTH! I contact Spotify & they still have not resolved, saying they cannot 'see' the double payment & directed me to card issuer who state that Spotify is responsible. Spotify do not offer help by phone, only online text messages. This is slow,clunky,cumbersome & after 'speaking' with now 5 agents STILL not resolved. Not good enough Spotify...this is grossly inadequate customer service.

Why are you guys trying to force people to choose premium? Stop with the cheap tack tick of forcing. First I liked Spotify because I could listen to songs the way I wanted to, now even for going back and choosing different song I have to get premium? You think we are so jobless?

Spotify stands out as a top-tier music streaming service with its vast library, user-friendly interface, and personalized playlists. Despite minor drawbacks, such as audio quality variance and download limitations, it remains a go-to platform for music enthusiasts.

Spotify is my preferred music streaming service for its vast library and personalized recommendations. I love the curated playlists and the ability to discover new artists based on my listening habits. While the free version comes with ads, the premium subscription is worth it for uninterrupted listening and offline downloads. Spotify has become an essential part of my daily routine.

If you have other options, stay clear of Spotify service. They sent me an email telling me that one of my playlists had been 'reported'. And without my permission they removed the name of that Playlist! Since that time I have been unable to play that playlist using Echo (Alexa) commands and numerous attempts to contact Spotify have been in vain. Customer service is ill equipped to answer questions, they are very dismissive and terminate the chat session without your ok, and sometimes they refer you to their e-mail support which never responds. I am aghast that they have such bad customer service.

Spotify is my personalized music streaming service, offering a vast library of songs, playlists, and podcasts. Whether I'm working out, studying, or relaxing at home, Spotify has the perfect soundtrack for every moment. I appreciate the personalized recommendations and curated playlists, as well as the ability to create and share playlists with friends. The premium subscription is well worth it for the ad-free listening experience and offline downloads.

Spotify is my go-to music streaming service for its vast library, personalized playlists, and user-friendly interface. I love being able to discover new music based on my listening preferences, and the ability to create and share playlists with friends adds to the fun. The premium subscription is well worth the ad-free experience and offline listening capabilities.

Spotify customer support/ tech support is straight up trash! For TWO days i have been on chat for HOURS with various people because they keep disconnecting you when they cant fix the issue or when you ask for an escalation. There is no way to stop the app from autoplaying when you put your earbuds in! Its annoying as all hell and on their consumer community page, its pages and pages of this same problem by customers since 2011 with no one at this company even attempting to fix this issue.
All it would take is for them to add a feature to disconnect that option, but they are too busy counting our money they are getting and not helping their customers.
This is one of the worst companies I have dealt with in years. This is 2024, we shouldn't have to go through this. Garbage company!

Was a long time family plan subscriber until they censored one of my favorite artists. Weird how much you can promote violence, drug use, and exploitation of women yet Spotify will shut you down if you offend the alphabet bunch.

I was sign up as member and requested for termination. I receive email as confirmation but my account monthly charges continued. Found its from Stockholm. There was a way to contact them. Only way is to kill it by changing my Credit Card, scary!

I'm done with the left cult cancel culture. Too bad Spotify didn't stand up for Rogan. Cancelling my account and anyone else who bends their knees to cancel culture. Won't get my hard earned money. I only pay for this to listen to Rogan. Therefore DELETE.

They could not care less about you unless you are a paying customer. Want to play a specific song on an album on the web browser? I hope not, because that feature has now been removed - after years of its accessibility. You simply get "shuffle mode", just like their pathetic app. No better way to push away potential customers than providing a crappy free (aka trial) experience.

I was a loyal customer with spotify for the last 10 years. The service was pleasant, high quality audio and access to MOST not all music. I like a lot of underground stuff... but the price was decent and for me I also was given hulu as an added bonus for having spotify so long. Well let me tell you their customer service is CRAP! I upgraded from the premium to premium duo and they took my hulu away. Gave zero explanation why, did not disclose this would happen before changing plans and said they could not switch it back even though it had not even been a week. I have the screen shots from our chat because there is no phone support go figure. So, i said after 10 years this is how you treat a loyal customer?

They have charged me without my consent. I received no communication that this would be done. After creating a PayPal case the information Spotify sent me was not sufficient to get my money back.

You have illegally stole my money and will not give me it back as an unauthorised transaction.

AVOID using their premium services via a free trial if you don't want money taken from you without consent. Even if you cancel they will STILL take your money.

After reading the reviews on Sitejabber I see that I am not the only one who has been ripped off by the same lack of communication from themselves. Why do you not contact people informing them that payment will be taken before it happens?