Manju S.

If you have other options, stay clear of Spotify service. They sent me an email telling me that one of my playlists had been 'reported'. And without my permission they removed the name of that Playlist! Since that time I have been unable to play that playlist using Echo (Alexa) commands and numerous attempts to contact Spotify have been in vain. Customer service is ill equipped to answer questions, they are very dismissive and terminate the chat session without your ok, and sometimes they refer you to their e-mail support which never responds. I am aghast that they have such bad customer service.

I just spoke to a rather incompetent customer service agent named Mitch? (female) at 4.30 pm EST on 02/10/2024 who took a long time getting all the info, insisted that my husband (on whose behalf I was calling) needed to give verbal ok even though she later discovered that I was an authorized representative for him when I asked her to check. She gave no useful info, and hung up abruptly. I would give 0 starts, but there isn't a way to do that.