Spotify

I have been a customer of Spotify since around 2010. The website and the platform have both evolved over time, adding and removing some rather helpful features and increasing the catalog available. Since its inception, there were a number of coveted artists that did not want their music since the licensing structure differs from when people purchase music. However, over time, many artists have seen the value of online streaming and have their music represented in Spotify's catalog.

The application itself is in a great place on both Windows and on Android. There is a browser-based client for those that do not want to install software on their computer, but I would highly recommend the Windows client. I cannot speak for other platforms, but these two platforms play well with each other. You can control the music through the cell phone, enabling you to control the music without actually being at the computer.

At one time I had an account(free), with Spotify. I canceled the account. A charge showed up on my wife's card for a premium subscription. I attempted to call them, but their number directs you to go on line for help. Then they ask for your Spotify account info. An account I don't have! I went thru my bank and got the charge canceled. Next month?, Same exact thing! My complaint is there is no number you can call to speak to someone who might be able to help you. IMHO, very poor customer service.

I purchased a Spotify gift card as a gift for a relative. I know this relative subscribes to Spotify so I wanted to gift them money to cover their subscription. I thought a gift card would be more personal than cash. However, I did not realize they have a student premium subscription. Spotify does not allow you to pay for a student subscription with a gift card. I contacted Spotify support, their only answer was to change to a regular premium subscription, use the money on the gift card then change back to a student subscription. My issue with this is the student subscription is $4.99/month; the regular subscription is $9.99/month. In other words Spotify's only solution is for my relative to pay double the cost for the same service in order to use the gift card. When I asked why this is Spotify's policy I got NO response. Shame on you Spotify. Shame on you for this being your policy and shame on you for such poor customer service.

We were given a gift voucher for a year to Spotify. The voucher was bought in the UK but we live in Switzerland. After spending time trying to redeem it, found out that we are unable to use it in Switzerland. How ridiculous is that? Supposed to be an international company and they should be in a position to transfer the funds. Very disappointing indeed.

I do music everyday. I do playlists everyday. The new smart shuffle options sucks!, I can't see beforehand what I'm going to listen, at least I could see all the songs on enhance. There are artists that I really don't care about so delete beforehand. Their recommended songs section sucks too. They are constantly repeating songs there. Hey Stupid Spotify engineers, how about a button that says "DON'T PLAY OR RECOMMEND THAT SONG EVER AGAIN IN MY LIFE BECAUSE IT REALLY SUCKS! You tube has a button that saids "NOT INTERESTED" and guess what...You'll never see that video ever again. And make it easy, Don't make me go all the way to the artists profile and hide the song, like you can do, IN FACT! I had hidden songs that will still play or be on the recommended section. Spotify is not a good app for listeners that are constantly working on playlists, and looking for new music. Thinking of cancelling membership!

I pay $10/month to have the ability to manage my Library. I've jacked with every setting possible to get Spotify to shuffle my Library of over 9,300 songs. No matter what online tips, suggestions, and settings I've tried, Spotify continues to play the same 10-or-so artists, sometimes back-to-back. There is no way to get Spotify to truly shuffle your Library of songs. So frustrating.

Spotify free -frequently runs an advertisement that states "watch this short video for 30 minutes of ad free music."
Sometimes you get two songs without an ad sometimes you get three. But there are no 30 minutes of ad free music so don't believe it. Just switch to pandora when that happens.

If I pay for your service and want to add my Dad states away, I should be able to. I am a family of three and will pay the same amount as a family of six pays. Amazon Unlimited does not care who I add to my six spots and where they live. I pay for those spots. For this reason, I am sticking with Amazon Unlimited. Sucks because I was ready to make the switch. All these companies are the same it is like a battle of greed.

Spotify has been available for the past 10 years and in that time have made almost 0 upgrades to the user interface. It was garbage then and it's still garbage now. Their customer support is surface level at best and the teams don't seem to understand how to support the system. The CEO wants to force musicians into constantly releasing work which will affect the art being created and he appears to be an all round greedy, out of touch sociopath.

On top of all that it's constantly glitching out, crashing and not working correctly. This has been the case for many years and I just tried to ignore it. Contacted support who did have anything helpful to say or suggest, then gave up and re-created my account. They also didn't mention this would change my 3 character long user name to a 25 character random jumble of letter and numbers. The whole service is so buggy but Spotify is just too big to fail at this point and don't have to care about individual users.

I have a free account but I find that I have been getting charged for the last 3 months. No way to contact the Swedish gang to get this fixed so I had to turn this into my credit card company. Pathetic!