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Claim Your BusinessDiscogs has a rating of 1.82 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Discogs most frequently mention customer service, negative feedback, and long time problems. Discogs ranks 99th among Music Discovery sites.
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So many venders to choose from! Quality of items for sale are clearly listed (as many are used items), and I have always received my purchases in a timely manner. Great prices, competent website, cordial vendors. I haven't had any bad experiences and have been ordering for a couple years now from this site.
There is obvious evidence where Diognes_The_Fox, who is a Discogs Staff member, shared private information (exposing a user's identity & his entire activity in Discogs) with another 'High Ranked' user. This action is ILLEGAL and despite I have opened countless tickets(over 100!) & have made many reports for this matter, Diognes_The_Fox not only continues to ignore them, but also marks them as 'Solved' without even being notified about it! In the rare case he replies, thing which could happen after at least 25-30 days from the ticket's opening date, his answers are unrelated with the subject or he just copy-paste general template-answers or he has even been sarcastic & pugnacious! I have also asked MANY times to get help from another member of Discogs Help Staff or to forward my reports & tickets to any Discogs legal advisor, but every time he is assigning to all my tickets regarding this issue, as if nobody else should be involved...As this was not enough he also blocked my account from contributing to Discogs Database (for no reason!) plus he set my own release as 'Protected' so no one could make any changes except from his friend/'High Ranked' user who suggested to him to do so. I have also received abusive behavior such "Ping DtF (DOWN TO $#*!) so he knows what's going on" and reported it thousands of times, but nothing happened at all because Diognes_The_Fox said so, and pretends nothing has happened, ignoring everything about this matter. PS: Please, if any legal advisor reads this, I would like to know his opinion for all above. Thanks!
There is obvious evidence where Diognes_The_Fox, who is a Discogs Staff member, shared private information (exposing a user's identity & his entire activity in Discogs) with another 'High Ranked' user. This action is ILLEGAL and despite I have opened countless tickets(over 100!) & have made many reports for this matter, Diognes_The_Fox not only continues to ignore them, but also marks them as 'Solved' without even being notified about it! In the rare case he replies, thing which could happen after at least 25-30 days from the ticket's opening date, his answers are unrelated with the subject or he just copy-paste general template-answers or he has even been sarcastic & pugnacious!
I have also asked MANY times to get help from another member of Discogs Help Staff or to forward my reports & tickets to any Discogs legal advisor, but every time he is assigning to all my tickets regarding this issue, as if nobody else should be involved...As this was not enough he also blocked my account from contributing to Discogs Database (for no reason!) plus he set my own release as 'Protected' so no one could make any changes except from his friend/'High Ranked' user who suggested to him to do so.
I have also received abusive behavior such "Ping DtF (DOWN TO $#*!) so he knows what's going on" and reported it thousands of times, but nothing happened at all because Diognes_The_Fox said so, and pretends nothing has happened, ignoring everything about this matter.
PS: Please, if any legal advisor reads this, I would like to know his opinion for all above. Thanks!
Tip for consumers:
Discogs is a non objective music database manipulated by its Staff & their 'High Ranked Users' who have the power to vote and decide about your own music/releases, no matter if the mass (or you) support a different opinion.
I had created 2 releases on master/reel tapes which later on were voted (4 votes in half-hour! What a coincidence!) to be removed, because master/reel tapes are not eligible on the database, which according to RSG §1.1.3 (https://support.discogs.com/hc/en-us/articles/*******334-Database-Guidelines-1-General-Rules#1.1.3) is correct.
But when I asked about 2 other master/reel tape releases, the ones I checked before submitting mine and are still on the database, I didn't get any clear answer from Discogs and instead they urged me to ask this in the forum.
Well I did, it and guess what...NO ONE WAS ABLE TO REPLY(?!?!) PLUS THEY LOCKED THE THREAD SO NO ONE COULD BE ABLE TO REPLY! Well done Discogs! Once again you made your own decision, regardless what is correct or not & your own database guide rules!
Here is the corresponding link:
https://www.discogs.com/forum/thread/*******?message_id=*******#msg
Tip for consumers:
Discogs is a non objective music database manipulated by its Staff & their 'High Ranked Users' who have the power to vote and decide about any music/releases. No matter if your contribution is correct and according their own rules & guidelines, THEY HAVE THE POWER TO DO WHATEVER THEY WANT EVEN IF THIS IS AGAINST THEIR OWN RULES!!!
Discogs Staff almost never replied after opening over 64 tickets for privacy violation. All my tickets & complaints were assigned to the SAME Discogs Staff person, regardless I asked repeatedly my tickets to be assigned to other person and/or supervisor or legal advisor. His replies were coming after 25 days or so and were just template-replies without any explanation on my issue, otherwise he was just merging all 'open' tickets marking them as 'Solved' to avoid extra work or just to ignore me. Soon after I saw the same Discogs Staff person who was assigned to all my tickets taking part on the same forum chat which was opened by the user who exposed my identity publicly in a shaming way, where I've also been a victim of abusive behavior such as "ping DtF (DOWN TO $#*!) so he knows what's going on" and more...
As this wasn't enough the same Discogs Staff person blocked my account from contributing to the database so I wouldn't be able to edit anything, even my own releases! That is how Discogs works, well done! Photos attached - there's a ton of evidence. The conclusion is yours...
Tip for consumers:
Discogs is a non objective music database manipulated by its Staff & their 'High Ranked Users' who have the power to vote and decide about your own music/releases, no matter if the mass (or you) support a different opinion.
I sold a vinyl record on Discogs and used Paypal as the means of being paid. The record cost 29 euros. Shipping was 17 euros. Tax was 4.75, so the purchase total was 50.75 euros and the purchaser sent this in good faith. From this I had 2.83 deducted as Discogs' 9% fee. However, I only received 38.16 euros. Paypal indicates that a staggering 9.76 euros has been deducted in addition in the concept of a "Partner fee". This is more than 21%; with the previous fee it is 25%. This is totally abusive. In the first place, it is arbitrary and unannounced. How do I know what price to charge if Discogs are going to charge me 21% more without warning? I am no longer going to deal with them.
They use dishonest business practices and the internet is full of angry sellers saying the same thing.
Hi.
I was charged VAT in an order, and then a second time in costums. First i complaint with costums, who said that no VAT was payed in the origin. I've contacted the seller, and he said that is an automatic charge that the site www.discogs.com makes, but that all the supposed "taxes" are for discogs pocket. I read then the vat issues in the site, and it's something it happens, but that they will make a refund. I've opened a ticket, with all the proofs asked, they don't answer, just keeps closing tickets. They've gotten the money, if i send it to paypall it's the seller who looses and not discogs, and are just closing tickets without a word why.
So many venders to choose from! Quality of items for sale are clearly listed (as many are used items), and I have always received my purchases in a timely manner. Great prices, competent website, cordial vendors. I haven't had any bad experiences and have been ordering for a couple years now from this site.
They are impossible to contact. They renounce all responsibility! There are far to many dishonest sellers on their site! The raiting systym is not good enough. When you give a bad review to a seller he immediately give you a the same that make many pull a way from giving bad review...
What was once a place made up of music enthusiasts is now at the mercy of shady people and scammers who act freely, also thanks to the site's policy and its administrators who increasingly tolerate certain attitudes. Personally, after receiving another scam and losing money (and reporting the incident without any meaningful response), I've chosen to severely limit my presence on the site, preferring other ones that offer much more guarantees and protections.
Tip for consumers:
Be very careful, it is full of scammers, and you risk finding yourself in very frustrating situations and losing money.
Products used:
CD's
They offer absolutely no buyer protection. I paid a considerable amount of money for a rare record and when I didn't receive it the seller said their account had been hacked and that they had not received my money. There was nothing they could do. I thought I would try again and I bought off another scammer. I don't understand why Discogs don't remove these sellers or offer protection for their buyers. No wonder there are so many scammers, it's a paradise for them.
Products used:
No products were received
Let me say, from the outset, that I've never sold on Discogs. Thus, I have no familiarity with that aspect of it. What I can say is that I've had a satisfactory, nay wonderful experience in filling in gaps in both my collection of LP's, 78's, and Edison Diamond Discs. Some of the LP's are those that were on a "want list" as far back as middle school, and I've been able to purchase them at reasonable prices, in some case unopened. Grading seems to bring out the whiners as to those who want everything absolutely perfect. Maybe these children should collect 78's or Diamond Discs. There's no such thing as Mint, and you have to live with that. I've found grading to be accurate. As to communication with sellers, those who were somewhat dilatory simply received a polite message inquiring as to the status of the order and Presto! They mailed the package.I've found Discogs to be a helpful means of acquiring music, same as eBay.
I've been a seller on Discogs for over 6 years. Recently, they implemented a 2-factor login process. Since doing so, I have been unable to access my account. I have reached out to them numerous times and still (almost a month later) cannot access my account. It is extremely frustrating that I have spent countless hours logging my inventory and building a customer base only to be locked out of my account and no one will respond to my email. If you are considering selling on this site, do yourself a favor and find a different medium.
I have just been scammed by one of their bootleggers via Discogs marketplace for just under £50.
Discogs are facilitating the illegal sale of bootlegs via their marketplace. Some titles listed never even existed until a bootlegger comes along and creates a so-called 'release page.' They do not care for intellectual property rights or copyrighted materials in general.
Discogs are just cluttered with inaccurate information and guesswork which they allow these bootleggers to hide behind!
Tip for consumers:
Beware of scammers and bootleggers! The site is full of inaccurate information and it seems anyone can create a release page and make items look official when actually they are not! Furthermore, there is even an option to buy CD-R bootlegs which is totally illegal. Discogs simply do not care about copyright and intellectual property rights.
Products used:
A bootlegged item that was not meant to be for sale dressed up as an official release thanks to their fake release pages.
I've bought quite some vinyls on Discogs.
On the positive side: you can find almost anything worldwide.
The payment system is really bad. There is often only Paypal and sometimes wire transfer but if your money doesn't reach the seller in time you automatically get negative buyer feedback, even if you tell the seller that the money is on it's way with a payment screenshot.
It happened to me while I was waiting for the seller's answers.
That seller also had free shipping until I submitted my cart, then he added shipping costs.
The seller also offered retrieval but when asked about this he did not reply.
I had this experience with seller Dr_groovy who didn't answer my questions and after wasting a lot of time not answering I wired the money anyway and informed him with a payment screenshot.
Even though he knew the money was wired he still gave me negative buyer feedback anyway, when he got the money he sent the items but there was no way of giving negative feedback to the seller.
This seller had 99,5 % or so positive reviews but no wonder because negative feedback could not even be submitted.
I sent a couple of emails to Discogs but deafenig silence from their side. Nothing. No answer at all.
I even found that Discogs somehow deleted my messages to and from that seller Dr_groovy. I had to check my email account to retrieve the emails.
I sometimes buy from Groovesland Berlin and except for the stress I get from the payment system that seems to work out.
Tip for consumers:
Don't buy here if you can find it elsewhere
Products used:
Vinyl records
A realistic reflection of what you have in your collection, then don't use this site, it's $#*!! Many self appointment experts constantly sabotaging submissions or having them merged, thinking they know better. And yet most of them don't have a copy in hand of the said record themselves. Too many inflated egos and too much jealousy over records that people don't own personally in particular a user going by the name Opdiner, avoid at all costs the guy is a complete cockwomble who should have been kicked off the database a long time ago.
But that aside I have been happy with things that I've purchased from there.
Discogs is a good site for information on records and CDs. I haven't bought anything via discogs, and only used it for information purposes e.g. discographies, vinyl pressing histories, and the viewers'/ buyers' comments can be very helpful in determining what labels are good, and which are bad e.g. DOL, Rhino etc. It would be nice to build in a feature that allows users to clearly rate various manufacturers' presssings.
MY RATINGS:
5 Stars = Excellent with minimal or no problems. I would recommend.
4 Stars = Very good, and I would use again
3 Stars = Average, with room for improvement
2 Stars = Poor service or goods. I don't recommend.
1 Star = Gross incompetence/ dishonesty/ negligence. Stay away.
I've been using Discogs this past year to expand my record collection, and I see no reason to give it a poor review. Any and all sellers I've bought from have been clear in their contact, truthful in their descriptions of their products, and swift with deliveries. And if there is a poor seller, they will usually have poor reviews, so you know you should avoid them.
Tip for consumers:
Just look up seller reviews before making your purchase, and understand what each classification of vinyl quality is.
Products used:
I've at least tested all the records I've bought, giving both sides a spin to check for quality.
I just purchased what I thought was a Box set of 3 disk and when this came it only contained 1 cd. I messaged the company and they said it was only supposed to ever be one disc! Beware!
THIEVES!
Products used:
Cd
Great access to plethora of music with knowledge, reviews etc from contributors
However, as a site it's badly disposed towards smaller buyers and sellers - admin staff strike people's accounts without plausible explanation, suspending them from activity often mid purchase. As a 100% buyer, with well over 600 purchases my account had been suspended for no reason given.
Forum is awful too - opinions are shut down and often ops are victimised. Deplorable service in some ways. Leaves a bad taste in mouth. Seller/ buyer feedback system is also open to abuse
If stick to just buying and selling - it's very good. But other activities such as submissions are also a minefield and not worth the hassle
Sellers generally good but never go for a few points below 100% and stick to sellers with under / around a 1000 odd sales under their belt.
I've used Discogs for years now.
I've bought many items - mostly LPs - via the site and have only ever had two issues with items being far removed from their stated condition. I got refunds from PayPal in both instances. Discogs also removed the negative feedback from one of the sellers (the other didn't leave any).
Just like eBay, you need to look at the feedback left for the seller of anything you intend to buy AND the seller's response to that feedback. Two sides to every story.
Most sellers will confirm their stated condition for an item; few of them have actually downgraded Ed their own rating after I've asked them to check. I've then changed my mind about buying tat copy and looked elsewhere.
I've bought items from around the world via Discogs, although my purchases from the USA have dwindled since the postage costs rose dramatically after an edict from Trump.
I've!so read something in here about difficulties in cataloguing collections. The Discogs system could not be more helpful or comprehensive. It does mean you have to expend some time and effort in identifying what you actually have in hand and matching it with the same item on Discogs. It's that simple. If you item is recent enough to have a barcode, then the Eiscogs app will allow you to zap that barcode and add the item to your coll3ctiin list within Discogs.
Your collection can then be viewed in any sequence you wish…most recently added, high-to-low value, low-to-high, by artist, by album, by year, by format …it's massively useful.
Your collection can also be downloaded as a CSV file and stored as a spreadsheet. Many insurers will accept this as a value rating should the worst happen to your collection.
Are there rogue traders in there? Most likely…but show me on online platform without rip-off merchants. The vast, vast majority of sellers, though, are fellow music lovers. Don't let those on here - who have ignored seller ratings for the one purchase they've ever made from Discogs - make you think that's the site is a den of thieves.
They're completely wrong.
Oh…and the comments about the forum being full of opinionated idiots…just show me one forum on the whole internet where things are any different. I avoid forums everywhere like the plague for that very reason.
My bottom line is that I cannot recommend Discogs highly enough. Ignore the nay-sayers.
Products used:
Usic
These people allow the sellers to steal your money for a product you're buying and leave it up to the same seller to make things right.If they decides not to respond back to you, you're out of your money with no product and the fee for shipping is very expensive. I would never wish what happen to me on any honest buyers. I wanted the christian music so bad I over paid for the shipping never receiving anything.not even a refund.
Tip for consumers:
Don;t buy the seller can rip you off and no one from the site will stop them.
Products used:
I purchase a cd but never received any thing from them.
I have bought many many records from this site, and rarely are there problems. Only a few times have I gotten poorer quality music than described.
Products used:
Vinyl
Made my first purchase on Discogs. The seller diligently processed the payment and took my money. When my order had not arrived after more than a reasonable amount of time I tried to contact the seller multiple times without a response. Then i did the "seller not responding" as per Discogs system, still no contact from seller so now I'm out of pocket, no vinyl record sent or received and the seller just gets away with it. First and last time I use this site, it is dodgy and it is set up to make it easy for shonky, shady characters to RIP YOU OFF. Stay away from Discogs do not purchase anything on this site. You have been warned people.
This site is full of self-proclaimed "experts" who disagree just for the sake of disagreeing!
I updated some of my records with INFORMATION FROM DISCOGA and people were $#*!ing and complaining that it was incorrect! I cited the SAME INFORMATION from other sources and the "experts" said it was incorrect!
The hate messages you get are incredible and how heaven help you if you disagree with anyone of the "experts"... they will try to get you banned!
If you've only dealt with quality sellers on Discogs i can understand you having a high opinion of the site. But all it takes is one run in with an abusive seller for you to realize how vulnerable you are as a customer.
You have ZERO protections as a buyer aside from disputing the charge with your payment provider. The only protections seems to be for the sellers in the form of "seller terms" which they claim are "binding". From what I can tell there's no such "binding" agreement in favor of the buyer. What this has led to is a rash of sellers who send out damaged merchandise and then refuse a refund based on their seller terms. This system is so ripe for abuse it's no wonder so many buyers return to eBay for the peace of mind and the sense that they're buying from a reputable merchant.
Again, you can find amazing sellers on Discogs that run their business as well an any honest brick and mortar store. If the feedback system wasn't also constantly abused you might be able to tell the good ones from the bad ones. But the reality is that Discogs often removes negative feedback from both parties, essentially rendering the system useless. A corrupt seller can fly under the radar for years before they get enough direct complaints to have his account suspended.
So in closing, if Discogs is going to take a commission on every sale, like eBay, they need to start protecting their users, like eBay. They shouldn't be able to have it both ways. Either you're legit or not. And despite all outside appearances, DISCOGS IS NOT LEGIT. Use eBay or support your local record store!
Tip for consumers:
Use ebay instead
Products used:
Records
Diognes_The_Fox SCAMMER HORRIBLE CUSTOMER SERVICE WAIT THERE IS NO CUSTOMER SERVICE
Diognes_The_Fox SCAMMER
Diognes_The_Fox SCAMMER
Diognes_The_Fox SCAMMER
Tip for consumers:
Diognes_The_Fox SCAMMER
Products used:
Diognes_The_Fox SCAMMER
I just wished I had stopped by here before involving myself with Discogs as a customer. Would've been spared all the displeasure and trouble come my way. For reasons that baffle, the site favors sellers over buyers, even to the point of allowing the former to verbally abuse and threaten (as I was) the latter with seeming impunity. My complaint about being so poorly treated by a vendor was met with little empathy but much beating-around-the-bush concerning site "policies" that serve little purpose other than as evasive measures. Meanwhile, sellers take your money, take their sweet time about putting purchases in the post, all the while free to mis-represent the condition and the quality of what's on offer. Again, your complaints about these egregious practices will be slow-walked through the site's "policy" mill. Shame on everyone at Discogs for conducting business in such a careless, shabby way!
I recently had my first experience as a buyer on Discogs. Unfortunate to say it wasn't a pleasant one.
Long story short, a seller cashed the money and did not ship the order. Delays, excuses, more delays (weeks), more excuses and very poor communication. Ended up cancelling the order altogether and resorting to a credit card charge dispute. Perhaps not directly Discogs's fault but certainly a tremendous lack of control and enforcement of their 'Sales & Transaction Policy'
Unfortunately, bad news spread faster than good news and -lesson learned- I will no longer be purchasing on this site.
What baffles me most is that that particular seller had very positive reviews (over 95%)
This lack of oversight is a killer to the Discogs platform since I am sure there are reputable and honest sellers willing to do good business.
Lesson learned. Buy local.
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