Snurfle M.

I've used you guys a couple times, the mats are always good quality and exactly to specifications and the price is right too. Only wish the shipping wasn't so much.

CNBC is nothing more than the news arm of the criminals on Wall St. They push stocks their masters want to pump n dump so they can profit off them, leaving the foolish retail investor left holding the bag. They deal in lies and market manipulation and with any luck their evil doing will be prosecuted, uncovered and the guilty and complicit thrown in jail to rot for the rest of their miserable lives. The represent everything that is wrong with journalism in the modern era, a complete disgrace

I tried both the big names in online appliance sales (applianceconnection being the other one) and they're both just horrible companies- no communication, zero organization, brutal customer service experience.

I tried to order a washer from them, After a week without hearing anything from them, I check the order status. On their site they have a list of what all the statuses actually mean. My status was not even listed so I had no clue what was going on. I submitted a ticket to this effect... no response from anyone but when I checked the status online again it had been changes to 'Processing'. I waited about another week but no one contacted me and the status was the same so I called them, spoke to the rudest, surliest woman imaginable who told me the item was on backorder for at least 4 weeks! As this was a recently discontinued model I was trying to order I tried to find out if it was actually in stock or just an error on their site. She was completely unable to tell me this so with the choice of having to wait another month just to find out if they were full of it or not, I chose to cancel the order.

Lesson I learned from this is not to deal with any of these online appliance stores, do yourself a favor and deal with your local distributor, might cost you a few extra bucks but at least they'll treat you with basic dignity and respect.

Their communication is completely non-existent and when you finally do get in touch with them they are surly, rude and unhelpful. We ordered a washer from them, it doesn't arrive on the day it is supposed to... the same day I took off work so I could meet the truck. I have to call THEM to find out it was damaged in transit and needed to ship a replacement (why wouldn't they just tell me this!?). Over the next several weeks of trying to get it delivered they jerked us around every way you can possibly imagine. We'd schedule a date for delivery, they wouldn't show up, we'd call to try and get a new time set, they'd say they were going to get it to us on this day at that time so we'd shift around our schedule and plans to accommodate that... then out of the blue they'd change that and either a)not contact us at all so we'd be waiting around for nothing or b)we'd get this idiotic robo-call on some random other morning saying they were coming that evening (no clearing that with us or advance communication, they'd just change the date and you'd get a robo-call in the morning... too bad if you made plans for your Friday night!) The most infuriating part of it is that the robocall thing says, press 1 to confirm, press 2 to speak with a rep... so I pressed 2 and I get a voicemail "sorry our office is closed blah blah blah". What a disaster of a customer experience.

After weeks of this we told them to keep the washer since they could not follow thru on their delivery. They were given notice that if they did not credit the card the amount we paid that we would pursue fraud charges against them. Now it's over 2 weeks later and they still haven't refunded us so we've filed a fraud claim against them.

USELESS COMPANY!

It's a reviews site that carefully filters it's reviews based on whether they are making money off you or not. If you pay their protection fees you'll find all kinds of glowing reviews of your business with all the negative ones filtered out, but if you don't pay them off they'll do their best to ruin your company by filtering out the good reviews and only displaying the bad ones. This company is straight up toxic and has ruined many a small businessman. Spread the word and don't let your friends use them either, they're criminals, plain and simple.

As others have noted, all this site does is enable crooks to take your money and never send you what you actually paid for. The customer service is absolutely abysmal, there is zero tracking from within Discogs so you can't even see the details of your PayPal transaction or in any way initiate a dispute for it. The whole process of starting a dispute with Discogs is $#*!ed and when you finally do get a reply from them they just tell 'sucks to be you, go talk to PayPal if you want your money back'. Steer far far away from these jokers.