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Australia
1 review
8 helpful votes
Follow Rockabilly R.
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I sold a rare LP for $212 and "partner" fees were taken out to the tune of $70! Unbelievable rip off! Bullies in the forums horrible, horrible horrible!

Date of experience: June 29, 2022
Utah
1 review
6 helpful votes
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As a buyer, every order you place is a gamble. You pay prior to shipping, but you have no recourse if order does not arrive. No protection for buyers from either Discogs nor PayPal.

Date of experience: July 26, 2021
GB
3 reviews
15 helpful votes
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See below reviews avoid these Hooray henries obnoxious arrogant scum sellers, be warned!
Avoid at all costs

Date of experience: July 18, 2022
Chile
1 review
15 helpful votes
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I just heard of group people are taking legal action against discog head of support Fiona Thompson for there staff allowing their long time members to bully new and other users, even though reports were issued on the comments posted on the site for the world to see, no action has been taken yet to removed them the customer service is dreadful 3 years ago I was verbally attacked by two members for adding a release I submitted what's known as SR report but in stead of them assisting me I Staff member called Aaron just ban my account, this is what the site does protects the vermin bullies and lets them destroy a person reputation

Luckly I has friends on their who help me purchase stuff if i cant find it anywhere else.

I hope these people succeed.

Date of experience: May 14, 2021
California
1 review
15 helpful votes
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If your life depends on selling records online this is not the place to be. It skews heavily towards the buyers right and not the sellers. Please avoid.

Date of experience: March 21, 2015
South Dakota
3 reviews
5 helpful votes
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Great selection
June 16, 2021

It's an eBay for music. You have to know your seller. Look at the reviews of the seller to see if they accurately describe the product, and the grading is accurate.

Date of experience: June 15, 2021
GB
1 review
8 helpful votes
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Avoid user pornflakes and Lurtz they are two users who create there own listing and sell as imports they ripped me off and discogs did nothing had to get my money back through my card company.

Date of experience: March 7, 2022
Canada
1 review
17 helpful votes
Follow CArter L.
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This site is full of self-proclaimed "experts" who disagree just for the sake of disagreeing!

I updated some of my records with INFORMATION FROM DISCOGA and people were $#*!ing and complaining that it was incorrect! I cited the SAME INFORMATION from other sources and the "experts" said it was incorrect!

The hate messages you get are incredible and how heaven help you if you disagree with anyone of the "experts"... they will try to get you banned!

Date of experience: May 4, 2022
Arizona
1 review
5 helpful votes
Follow WC S.
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Most of the time you cannot see an actual picture of what you are buying from a Seller! Many of the Sellers are selling "Pure Crap" & Junk from old thrift stores, yard sales or even worse!

Date of experience: June 20, 2022
Canada
1 review
13 helpful votes
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Just an FYI... if you have the audacity to disagree with anyone on Discogs... they will harass you endlessly. And Discogs will do nothing.

Be warned.

Date of experience: April 2, 2022
Colorado
1 review
10 helpful votes
Follow James M.
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Discogs banned me before I even had an account. I tried signing up, and their account verification email never came. After waiting a few weeks I tried a password reset and the password reset email came, but it didn't work. I contacted support, unaware that Discogs is notorious for their adversarial customer support. They told me that the account with that email address never existed (despite the password reset email working).

So I made a new account as support suggested, and had the same issue. After waiting a few weeks and with no working password reset, I contacted support. They told me that their anti-abuse system somehow detected that my account was connected to some other account they had closed. I told them about my previous account, but they said it had nothing to do with it.

They told me I wouldn't get an account unless I told them more about this mystery account I knew nothing about, and they refused to tell me about it. I kept trying to get more details, explaining to them that I live at a university and share an IP address with thousands of people I don't know. They refused to hep, and when I said the word "crap" when I was flustered by their continued harassment of me, they scolded me and deleted my ticket.

Every time I've tried to make an account since hasn't worked. I've tried multiple browsers, IP addresses, etc. Whatever tracking magic they use is pretty effective at enforcing a ban on me for never using their service.

With customer service this adversarial, I sure would not trust Discogs with my money either.

Date of experience: August 11, 2020
Texas
1 review
13 helpful votes
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I was looking for an old 60's album and found a few here. I chose the one that looked like the best condition and price. There were no shipping charges displayed, so I assumed I would see them on the next page when asked to pay. So I clicked Place my Order (which I assumed was like "Add to Cart"). I was appalled when I saw $30 shipping charges for $8 album. So I ignored this seller and clicked back and tried another, which turned out much cheaper on shipping and placed that order. Little did I know I had "committed to buy and pay for" the first album even though I could not see the shipping charges. So 4 days later I get a crappy email from the seller saying I didn't pay - I thought he was crazy as I told him I wasn't going to as the shipping charges were too high. Well he still marked me down, the 2nd one marked me up, so I have a 50% rating, which now is not enough to buy from many sellers.
And while the seller can rate me, I can't rate the seller. Discogs support is automated and useless. So now I'm stuck with a 50% rating through no fault of my own.

Date of experience: March 12, 2020
TW
1 review
9 helpful votes
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My daughter was verbally abused on this site by user Ontheand and User Obliterator, one of them threaten her with physical harm and this was reported to the authorites and discog support. Discog support was shocking instead of removing the two users they blocked my daughters account, This site support is shocking and they do not care about their users and allow long time users like the above to troll, harrass and verbally abuse other members. Totally sickening, i wounder if the situation was on the foot, and the abuse was aimed there family, how would they feel.

Date of experience: June 3, 2021
Pennsylvania
1 review
15 helpful votes
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I ordered an LP from DIscogs on Dec. 4th. It was a xmas gift for my son. I never received the album. I notified them and told them also notified pay pal where the money was paid from. We went back and forth and I sent all the information requested, that I had, to the seller. The last e-mail I received from him was saying he didn't hear from me and assumed I got my LP. He said he sent me the tracking information. I told him I never received that information. The next notification I received was from pay pal saying a refund was issued. I did not ask for a refund I wanted the album.
I am very upset about this seller. He put a note on my pay pay acct saying he is done with this. He said he knows I received the LP. I never received the LP from him If I would of receive it I would of notified him. I would not do that to him or anyone else... How dare him accuse me of something like that when he doesn't even know who I am.
It was a xmas gift and still don't have it. He can stick his refund up his $#*!. That is not what I wanted. If that's how he resolves his issues that is a shame. He is not a nice person as far as I am concerned..

Date of experience: December 31, 2014
GB
1 review
3 helpful votes
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Cannot leave bad feedback for bad sellers. Bad policy for buyers.
If you have a bad experience buying, discogs will not help you.
Do not do business with 'rauzer' is my advice.

Date of experience: May 21, 2019
Illinois
1 review
3 helpful votes
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SCAMMER Diognes_The_Fox
December 2, 2023

Diognes_The_Fox SCAMMER HORRIBLE CUSTOMER SERVICE WAIT THERE IS NO CUSTOMER SERVICE

Diognes_The_Fox SCAMMER
Diognes_The_Fox SCAMMER
Diognes_The_Fox SCAMMER

Date of experience: December 2, 2023
Canada
2 reviews
8 helpful votes
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Let's be honest
December 16, 2017

Ok, a lot of negative stuff here. Yes ALL sites have their issues. Sellers are driving this site, so if you're buying from someone who is a crap seller you'll likely get a crap product. Yes, this does happen on Doscogs, but guess what? It also happens on Ebay, Musicstack and any other music selling platform. Why? Grading is (but shouldn't be) subjective. That means someone has different eyesight than yours, grades under different light. Ect ect ect. Lots of varables. The sellers who know what they are doing are easily noted with very good overall feedback, whilst the ones who have no clue, or as nearsighted as a board typically have poor reviews. YOU make your own assumptions by reading reviews on the seller prior to buying, ask questions, review shipping policies and return policies they have. Get that opinion of them prior to placing your order. Pay with Paypal so you have that protection. Yes, there are sellers who over grade, as stated I have returned MANY records on Ebay for this issue also. Find sellers you trust and buy from them.

Date of experience: December 15, 2017
Pennsylvania
1 review
4 helpful votes
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The Best In The WEB
October 29, 2019

Actually this company owns the most extensive database around the world. I found information that I couldn't found before. Thank you guys.
Marqueins03 from USA

Date of experience: October 27, 2019
Canada
1 review
10 helpful votes
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This is a site that Punishes the good guys rewards the criminals. They punish people that makes them money (Sellers) and reward no feedback scammers

Date of experience: April 12, 2018
Texas
2 reviews
14 helpful votes
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SCAMMERS
December 15, 2020

There are so many SCAMMERS on this SITE who would take your money and nevery send you the merchandise! Site only cares about getting their Commission.

Date of experience: December 15, 2020

Overview

Discogs has a rating of 1.9 stars from 128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Discogs most frequently mention customer service, negative feedback and long time. Discogs ranks 111th among Music Discovery sites.

service
42
value
39
shipping
36
returns
35
quality
38