Spotify

Spotify is my preferred music streaming service for its vast library and personalized recommendations. I love the curated playlists and the ability to discover new artists based on my listening habits. While the free version comes with ads, the premium subscription is worth it for uninterrupted listening and offline downloads. Spotify has become an essential part of my daily routine.

This company is so bad in so many ways, especially customer service. I was originally signed up for a 3 month premium trial, which led to me cancelling the trial after 2 months and a half. However, the premium was still active for some reason and I was charged $11 for no reason. I reach out to them A DAY after my account was charged, and they tell me "give us screenshot of you cancelling the trial" or "since you never cancelled according to our records, we cannot provide refund". Which is stupid as I remember cancelling my trial so this is obviously not my fault. Nevertheless, I only used spotify less than 10 times the past 2 months and I reached out A DAY after this was charged, so for a big $#*! company to be acting this stubborn over a $11, I just know I will never be back. Youtube music is better you guys, with all the unreleased which spotify could never anyways.

Spotify is my ultimate music companion. Its vast library of songs and personalized playlists cater to every mood and occasion. I appreciate the seamless integration across devices and the ability to discover new music through curated playlists and recommendations. The only downside is the occasional ad interruptions for free users.

Spotify is my go-to music streaming service for its vast library, personalized playlists, and user-friendly interface. I love being able to discover new music based on my listening preferences, and the ability to create and share playlists with friends adds to the fun. The premium subscription is well worth the ad-free experience and offline listening capabilities.

Recently I discovered for past 14 mths I have been double charged on my account by 2 different payment cards. I changed my payment method online from Amex card to Visa. Now I'm being charged on BOTH! I contact Spotify & they still have not resolved, saying they cannot 'see' the double payment & directed me to card issuer who state that Spotify is responsible. Spotify do not offer help by phone, only online text messages. This is slow,clunky,cumbersome & after 'speaking' with now 5 agents STILL not resolved. Not good enough Spotify...this is grossly inadequate customer service.

Spotify stands out as a top-tier music streaming service with its vast library, user-friendly interface, and personalized playlists. Despite minor drawbacks, such as audio quality variance and download limitations, it remains a go-to platform for music enthusiasts.

If you have other options, stay clear of Spotify service. They sent me an email telling me that one of my playlists had been 'reported'. And without my permission they removed the name of that Playlist! Since that time I have been unable to play that playlist using Echo (Alexa) commands and numerous attempts to contact Spotify have been in vain. Customer service is ill equipped to answer questions, they are very dismissive and terminate the chat session without your ok, and sometimes they refer you to their e-mail support which never responds. I am aghast that they have such bad customer service.

Why are you guys trying to force people to choose premium? Stop with the cheap tack tick of forcing. First I liked Spotify because I could listen to songs the way I wanted to, now even for going back and choosing different song I have to get premium? You think we are so jobless?

After turning off ALL notifications your app STILL has the incessant need to notify me of every song I listen to, ALL the time, even when it's been on my playlist for years. ANNOYING and ignorant as far as I concerned. Your company OBVIOUSLY doesn't give a $#*! about it's customers. The app can't even do an acceptable shuffle on my playlist, it plays the same half dozen or so songs over and over again. The app is pathetic as far as I concerned. Give it a zero but that's not an option.

Really good premium plan! Get to listen to my favourites songs all the time and get great song suggestions! I have also recently noticed that my account is receiving a sudden follower increase? Anyone experiencing the same thing? I will get around 50 a day at the exact same time, midnight or 1am. But get to listen offline, love it!

They could not care less about you unless you are a paying customer. Want to play a specific song on an album on the web browser? I hope not, because that feature has now been removed - after years of its accessibility. You simply get "shuffle mode", just like their pathetic app. No better way to push away potential customers than providing a crappy free (aka trial) experience.

Honestly i barely use this so i don't know if i can say its bad or good, i kinda used it for a year but unless you have premium it bombards you with ads and the playlists you make are all on shuffle, always. Maybe there is a way around that idk. They also make you listen to songs that you didn't download, that might be a good thing for some but i like my bubble.

Spotify is a great podcast for those who want to listen to music on the go. For about $10 USD a month you can get the Spotify premium subscription. This subscription allows you to download songs, so you can listen to music in places where there's no service (airplane, rural area, sometimes office/school). Would recommend!

15 minute or so intervals you get a new person that has to read what was in the texts and then help. Went through 7 people before the double payment was rectified and my Playlist was retrieved. Noon to 830pm to be on that messaging system. Payoff, a higher bill per month. Where is your customer service?

Nice source of music and not just music. I can even listen to various podcasts with Spotify. Since Joe Rogan came here it has become more than just a music streaming platform for me.

I do music everyday. I do playlists everyday. The new smart shuffle options sucks!, I can't see beforehand what I'm going to listen, at least I could see all the songs on enhance. There are artists that I really don't care about so delete beforehand. Their recommended songs section sucks too. They are constantly repeating songs there. Hey Stupid Spotify engineers, how about a button that says "DON'T PLAY OR RECOMMEND THAT SONG EVER AGAIN IN MY LIFE BECAUSE IT REALLY SUCKS! You tube has a button that saids "NOT INTERESTED" and guess what...You'll never see that video ever again. And make it easy, Don't make me go all the way to the artists profile and hide the song, like you can do, IN FACT! I had hidden songs that will still play or be on the recommended section. Spotify is not a good app for listeners that are constantly working on playlists, and looking for new music. Thinking of cancelling membership!

Allen D. Was extremely helpful and an amazing person, I had problems with a promotion and billing and he was able to help me with fast replies, this man needs a raise amazing work and I'm pretty sure everytime i contact support i get picked up by him, always helpful! Thank you!

Well, I've been using Spotify since 2012 and it's been a great companion app. I love to quickly search for any song and just play it, simple! The feature of control devices within the same wifi network is just so convenient, specially when there's a BBQ going on.

So pleased with your incredible service. Due to it I can find any song I want! Premium version is almost perfect! Millions of thank you!

Customer service sucks... down load music to have when out of service, can't do it won't play without wifi... I pay each month to listen to my music I download Playlist, but it's worthless with out wifi it won't play it... try to get issues fixed is worthless chatted with 6 different agents over 1 thing just keep getting dropped or got put to a new agent still today issue is not fixed... I highly recommend staying the f@#$ away from this piece of $#*! servic... I would give it a -0 score if it would lete

If you get the premium subscription then it's an excellent service with a lot of music you can't find elsewhere. You can also go to ebay and buy lifetime memberships but don't ask me how that works. People swear by it though.

Anyways Spotify is a good site with a decent if a little intrusive app for all platforms. It's one of the better providers out there by far.

Please …. The only place I can listen to hard rap and brown noise at the same time…. I love to make playlists, but I hate when people follow it I'm so scared of the public. I wish they didn't change the heart to a plus sign so I could love my songs instead of just plussing them. Also they never help discover new music that I like- it's always new music that I hate.

I was double charged for months for two family plans. Apparently there was a family plan in my 10 year old's name. Customer service argued with me over the charges because it was another account. I loved the service, but the ethics is not good. A family should not be charged for two family plans out of the same household, with one of them being charged to a child! I expected they would reimburse me for the couple of months it occurred, but no. They lost me as a customer.
I liked the streaming, but watch the billing if you go with them. That, and family members get kicked off the plan frequently, so some family members chose not to use it.