Customer service sucks... down load music to have when out of service, can't do it won't play without wifi... I pay each month to listen to my music I download Playlist, but it's worthless with out wifi it won't play it... try to get issues fixed is worthless chatted with 6 different agents over 1 thing just keep getting dropped or got put to a new agent still today issue is not fixed... I highly recommend staying the f@#$ away from this piece of $#*! servic... I would give it a -0 score if it would lete