LazadaReviews 1,610

Paid cash on delivery for a brand new Seagate 2TB data storage unit that is defective (only had 129 MB storage!). Unfortunately, I didn't check it out until the delivery guy disappeared with my money.

Now after pleading with them to do the right thing for three weeks, Lazada won't refund or replace this totally useless device, even though they promised to do one or the other. They are liars and thieves, and I will never buy anything from them ever again! I recommend you buy from a reputable store- not from Lazada!

I had order an Xmas basket the lazada is calling, Order way back Dec 17,2017. Xmas comes they said it would be delivered by Dec 30,2017 to Jan 5,2018. Now Jan 5,2018 i called them and they siad the Scheduled had been changed to Jan. 11,2018. I ask them if i could cancel the order, they told me NO coz its on its way, that means that the LAZADA courier is just walking from Manila to the provinces, Buyers BEWARE of Lazada, they are onlyvery QUICK in getting your money

I have been using Lazada.com.ph for around 3 years now. I have not had any major issues with them. I have received some defective items before, but the refund/replacement process was pretty simple (just return the item including the package and the return form and leave it at an LBC shop), once they have confirmed that LBC has the item, they will immediately send a replacement or issue a refund.

Tip:
- ONLY purchase items from LEGITIMATE or TRUSTWORTHY sellers (sellers with above 80% rating). For example, Lazada, LuckyHR and etc...

I returned my item last December 5 pa. Pero you've rejected my reason kung ba't ko sya binalik. I've accepted it naman since it was client's fault naman. Then you texted me december 11 na you will ship back my item. 5 days ang commitment date. Nagfollow-up na ko 3days pa lang after nung text nyo sakin, pero up until this very moment wala pa rin nababalik. Pulos follow ups ang repres ninyo pero di magawan ng paraan. Order num *******

Ung items ko dec 6 ko inorder nag txt ung lazada dec 8 your order has been shipped timeframe nila is dec 8-13 dumating na 13 la pa extend daw gang 19 20 na la pa rin inabot na ng pasko la pa rin araw araw na ako nagrereklamo sa customer service nila simula ng nagreklamo pareho lang ang sinasabi insayado we will follow up your order lagi na lang ganoon naglagay ng cs di naman pala kaya i address mga complain sayang oras mo dapat sa cs tinatawagan lang kung kailangan mo ng kausap pero sa complain nganga

PUNYETA NAMAN LAZADA! MG 2018 NA UNG REFUND KO ANONG BALAK NIYO! TAGAL KO NA NGHIHINTAY SEPT. KO PA NIREQUEST YAN. ANONG DATE NA NGAYON! PUTA NAMN ABA. PINGHINTAY NIYO NA KO NG PINAGHINTAY NASA ANG 5 WORKING DAYS. KAHIT YATA 5 YEARS AKONG MAGHINTAY WALA PARIN KAYONG GAGAWIN EH. SABI NIYO ISESEND NIYO THRU BANK TAPOS NAKARECIEVE AKO NG LBC REMITANCE ADVISORY SA EMAIL. PAGDATING DUN SA LBC PUTI NA BUHOK KO KAKAINTAY SA PAGUUNLOCK NIYO. WALA PARIN. ANO BALAK NIYO HA! PUTANG SISTEMA YAN OH. IGE LANG KAYO SA ADERTISEMENT ABA MALI MALI NAMN PAGNGDELIVER AMAPANGET PA NG QUALITY!. ASIKASUHIN NIYO NAMN MGA COMPLAIN NIYO MAY NAKASABAY PA KO KANINA NA MGEENCASH NG REFUND SA LBC. GANUN DIN! SUCKS LAZADA SHEEEET TALAGA. NAKAKA DALA UMORDER SAINYO EH.

Malinaw naman yung address. Dahilan nung delivery boy, bago palang daw sya sa ganung work. And yung address na nakaattach sa order ko, di daw nya alam. Hanggang sa tinanong ko na siya na alangan ako ang mag adjust eh ako yung customer, natigilan sya. Di sya nakasagot agad. And after that i told him to send it kinabukasan. Nakakabanas lang kasi gusto nya ako yung kukuha ng order ko sa kanya. Malayong malayo pa sya sa address na nilagay ko. Gusto nya sya ang puntahan ko. Tama ba yun. Sana hindi kayo nagha hire ng ganyan. Nakakasira sila sa image ng business ng Lazada. Ayoko sabihin to pero tatanga tanga yung delivery boy.

I have ordered twice for a watch which cost 539, I was given a transaction code, I trace my order almost for a week tracking the transaction code that they have provided but to my disappointment no transaction reflected, are you for real? Why in the hell you are in this business if you doesn't know the value of customer service? Close your on line store no customer satisfaction, pang first order Lang pla kayo. Magsara na kayo Ayaw nyo yata magbenta eto dapat motto nyo D E C E. P T I O N pa more! Walang kredibility na online store. Magsara na kayo!

Dalawang beses ko inorder ang item na to kasi. Pero lagi nilang kinacancel. Nakakainis nag hihintay kas sa wala. Hindi naman out of stock ang item pero nakacancel. Ang sinasabi is its either kinancel ko daw ang order ko kahit hindi ko naman kina cancel at dalawa ang inorder ko. Ito pinaka naiinisan ko ang isang item na inorder ko is regalo ko para sa anak ko at excited a ang bata pero biglang gumuho ang lahat kasi kinancel nyo na naman ang order ko. May refund pa akong i aantay sa inyo LAZADA na hanggang ngayon hindi nyo marefund refund. Nagpapadala kayo nang defective na item tapos pag binabalik na da inyo ang tagal nyong mag refund. Nakaka disappoint kayo lazada kasi napaka pangit nang experience ko sa inyo. Nakakasira to nang business nyo. But dont worry ipagkakalat ko sa social media ang bad experience ko sa inyo at nang mga sellers mo para kahit kunti maramdaman nyo ang frustration ko sa inyo. Kung may plano kayong ayosin to ideliver nyo nang maayos ang inorder nang customer nyo kasi hindi biro ang mag antay sa wala! Contact me if magagawan nyo pa nang paraan ang inorder ko sa inyo. *******0049

I ordered 7 of the CM15RHF-01 model and paid for Php2,793. At the time I ordered, the price per piece is 399 pesos. The items were delivered to my aunts house in the Philippines since I am abroad, and my mom would bring them here. I ordered last Nov. 17 and when the package arrived at Nov. 20, it was never opened because my aunt wants me to see them open it from video call. I was so disappointed when I saw that there are only 2 items in the package and they were NOT even the model I ordered. They sent the CM15RHF-02 model instead. I contacted Lazada and they responded quickly. But I was disappointed that they sent me a copy of the sellers courier showing that they delivered 7 items under my order. I cannot accept to have paid for 2793 pesos for TWO WRONG ITEMS. I was excited for this because they were supposed to be a Christmas gift for my co workers. Now it wont even be in time for me to hopefully get a refund on my order because my mom is returning here next week. I already sent the pictures of what we received and the receipt to Lazada for evidence but I havent heard from them yet. I am so disappointed with this transaction

I bought 2 soft plush unicorn pencil case from LINDBEST and it stated the colour there in bracket. It supposed to be one purple and one white but I got two purple instead. I wanted a WHITE colour one. It is a birthday gift for my friend. And now I requested LINDABEST to exchange for me but I got the reply saying that its purple, but HELLO I HAVE EVIDENCE OK? THIS IS VERY DISAPPOINTING! I just wanted to change the color thats all! Im not even asking u to refund

It was my first time to Lazada and I' am so disappointed on their service especially when it comes to product replacement. They just need to replace the product that I have ordered since they gave me a wrong color. What they did is refund my money instead of replacing the product. Their customer service didn't help any. I already talked to several people already with regards to this matter and no one can answer my concern nor no one can help me.