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Lazada Reviews Summary
Lazada has a rating of 1.6 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 772nd among Electronics sites.
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What happened? Is Lazada not meeting revenue expectations? Please bear in mind that one of the key success model of Lazada is its free delivery. Take that away and you'll loose patrons.
Who the hell orders an item with an outrageous shipping cost? No one! So good luck, I will never order again!
Hi JT M., may we have the item name so that we can check it? We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Regards!
I am trying to order a lamp worth 198.00 Wow? The shipping fee is worth more than the worth of the item. No more free shipping even if my order is worth 5,000 pesos. I have a screenshot of the computation to prove it! Screw Lazada!
Hi Gypsey W, may we have the item name so that we can check it? We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Regards!
Naku ang mahal ng shipping fee sa lazada kahit ang dami ng order. Sana ibalik yong free delivery kung aabot sa certain amount. Mahal masxado mas mabuti pa Zalora 1k free shipping na at sa Shoppee. Erase ko muna tong app ng lazada.
Hi Julz J. Please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Regards!
The item cost P5,499.00. But the shipping fee is P15,155.0. How can this be? https://imgur.com/a/dExIDMV
Hi Arvin K., may we have the item name so that we can check it? We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Regards!
I accidentally bought a product twice and when i found out i cancelled it right away, like 30 mins after i create the order. I'm under impression that it will automatically refund to my debit card since the status was refunded. Then i received an email from Lazada to activate my wallet, I activate my Lazada wallet since that was they told me & transfer the funds there. Until now i did not receive my refund. I chat lazada customer service they told me it will take 45 business day to refund on my account. This is the first time i heard that the refund will take that long. In the first place reason why i cancelled it because of duplicate order and they will hold my money that long very unfair!!! I will not recommend lazada and order here anymore
Hi, Chariz e. We understand how you feel, we're very sorry. Please provide us the order number so we can verify your concern to coordinate it to our relevant department. Or more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
Lazada´s new shipping fee policy since 24 July 2018 is non-transparent, a rip-off. Customer fully shoulder the shipping charge. Freight costs to Romblon over 1000 peso (standard) now. Lazada is rid of me as a customer who has ordered a lot there. I can no longer recommend Lazada Philippines to anyone. Better buy from the online store Zalora. Purchase for only 1000php with Zalora and get free shipping.
Hello, Martin. Please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
LBC Customer Service, 3:15pm today: Lazada (seller) put the wrong address, so we were not able to deliver your order yesterday. We will redeliver your order today. Pls leave your ID & authorization letter if you're not at home.
LAZADA Customer Service, 3:30pm: We placed your correct address, so the non-delivery yesterday is LBC's (courier) fault. Pls follow up with LBC Hotline re: redelivery.
LBC Customer Service again, 3:40pm: Upon checking our records, your order has been CANCELLED & is now being returned to the Lazada Warehouse.
LAZADA Customer Service again, 3:50pm: Upon checking our records, your order is scheduled for REDELIVERY on or before July 31,2018.
ANO BA TALAGA, LBC AT LAZADA? BAKIT NIYO PINAPAIKOT2 LANG YUNG CUSTOMER NINYO? BAYAD NA YAN USING PAYPAL! I AM A GOOD, PAYING CUSTOMER; HINDI AKO HUMIHINGI LANG NG LIBRE GALING SA INYO!
Hi, Veronica. We regret to hear what happened. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
Lazada,
If the code wasn't validated by your Payments Team yet (as confirmed by your CS Rep - Michael S), why would you ask me to go the nearest LBC branch to claim my refund? You have been wasting my time for two days straight!
HiJay P., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Please save your money and NEVER ORDER FROM LAZADA. I paid for my order using my credit card and one month after, di pa din nadedeliver order ko. Serveral follow ups were made daily, pero wala talaga. NO CANCELLATION, NO REFUND.
Hi Tin E., we do understand your concern as a customer. May we know the order number of your item for us to check it? We are continuously working on making our services better. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
They delivered the wrong item and they want me to fill out a form and it will take days to have it replaced. They make it hard on the part of the customer to do returns which is their fault. Very disgusting and poor service.
Hi Thomas L, may we know the order number of your item for us to check it? We are continuously working on making our services better. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
I ordered a phone 7/7/18 at 10:08am before their 12pm cutoff for the same day "Express Delivery - Get by today" and as of now, 7/10/18 10:40am, my phone has not been delivered.
I contacted Lazada customer care and they said they would forward it to their Escalation Team and the only escalation I received were emails in my in-box with the same "Your request has been escalated to the right department. We will revert back to you as soon as we have more information."
I would have been satisfied if Lazada was just HONEST and said, "Sorry its out of stock, would you like to cancel your order and we'll update you when it's available again" but instead I got the TYPICAL run around.
LAZADA PHILIPPINES - STOP FALSELY ADVERTISING SAME DAY EXPRESS DELIVERY IF YOU CANNOT DELIVER!
Hi Jose C, may we know the order number of your item for us to check it? We are continuously working on making our services better. Thus, we wont tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+. Regards!
I ordered a phone on Lazada and paid express shipping last Tuesday -- it's Friday and I haven't gotten it
I talked to 4 different customer service reps: all apologizing and all informing me that they will escalate the matter. None of them answered my very simple question: will I get the item today.
2 of the service reps said they'd put the item on priority, which it isn't.
One rep said she'd get back to me by the end of the day I called her (Thursday). I haven't heard from her since.
To add insult to injury, I'm getting spammed by forwarded copies of the same email, which is addressed to Escalation team. I get spammed every 1st minute of an hour. I informed 3 of the reps of the problem and none of them addressed it.
Very useless Customer Service Experience
Hi Franco M., we' re very sorry that you’re having issues with our delivery. Please provide us your order number for further assistance. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Regards!
Please help me i want to cancel my order. I tried the cancel option in my order>manage order and it says it cant be cancel... then i try the help>chat option and it didnt work. Plaese i just order the wrong item... thanks
Hi Allan M. Please don't worry about anything else as this order will no longer be processed. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Regards!
Hello po pwede na po bang magsimula magtinda sa lazada habang naglalakad pa lang ng business permit salamat
Hi, mishelle s. Please be informed that the business will need to be presented. For future assistance, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. Good day!
Kukuha lang ng refund napakatagal mahigit 600 pesos lng nirerefubd ko e ung pag tawag ko sa main office nila umabot na sa daan daang piso at ung pamasahe lang para makuha ung refund ko napakatagal naman tapos bibigyan daw ako ng voucher worth 100 lng anong klaseng serbisyo naman ang meron kayo pwede paki ayos makipag coordinate kayo sa mga branches niyo ng refund tulad ng lbc ayun naghintay ako ng 3 oras para lang maunlock ung refund ko ng napaka tagal. Kung ako sa inyo lumayo na kayo sa napaka putang inang website na ito dapat ito idemanda at magbayad ng danyos ang mga animal at mga demonyong nag mamayari nitong website na ito sana naman ipasara na ang site at iban na ito puro perwisyo wala ng naidulot na maganda ang lazada sirang sira na kayo saamin dati gustong gusto kong mamili dito ngayon nakakaputang ina talaga
Hi Ako I, please be advised that unlocking of the refund will be done by LBC since they are the one responsible for that, not Lazada. Once we already processed it via LBC remittance, your refund will be handover to LBC for releasing. The unlocking process should be done within LBC branches. For future assistance, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. Good day!
Okay naman ang service ng lazada yung mga seller lang talaga ang may may problema, gagawin nila lahat ng klase ng scam kumita lang.
Last order ko is phone from lazada at satisfied ako sa order ko. Naka less pa ako gamit ang coupons from https://bestycoupons.com
Just to update everyone Lazada has opted to give me a voucher to repurchase the item they wrongly sent me. So we will see if when I reorder they get it right this time.
Hello, Charlize. Thank you for your update. We are continuously working on making our services better. Thus, we won’t tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Regards!
This seller is a scam. Please do email me if you want to see what cars they sent! Im sending this on all consumers website forums too.
Instead of 14 lightening McQueen, they sent 6 tiny puny bread trucks.
What is really annoyed, you got scam for something that cost RM6, but paid rm31. And Lazada want you to waste your time, dragging your little children to stuck in traffic jam, to pay RM20 parking ticket, petrol for my car just to return the thing. So this made me lost like rm200 more.
Im glad to refund or just throw away like you suggested, dear lady Chet customer service, you can send someone pick it up. And please dont be so rude to someone who get scammed and asked me so what do you want?
I ordered a charger for a lenovo laptop and received model hp charger. Wtf. 200 times I read the model and the item what I ordered! Rep promised for refund and wait for email. Bullsh! T they sent back the item to me, and hell I send it back to them again for refund.
And I waited for email and refund as per customer service advised. 3 mos after on a long wait, they sent me again the same hp charger. I smash it. Now I wont think of my refund again.
Hi Dendir Q., we regret to hear what happened. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
Avoid this company at all costs. They will rip you of your hard-earned money. They will never give you a refund.
Hi Theresa A, we regret to hear what happened. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Dondon C. Please be informed that the shipping fee is now determined on a store-level cart. You can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Regards!