LazadaReviews 1,610

I rate Lazada PH 1 star because it's impossible to give zero stars. To consumers, if you value your time and money, please listen to the reviews here and don't ever order from Lazada PH. They deliver wrong items, and it will take forever for them to give refunds. The customer support doesn't help either and are a bunch of liars, saying they will get back to me 24-48 hours and it's been a month, still no refund! This is a stressful, traumatizing, and the worst online shopping experience ever. An advice to Lazada's CEO, please fire all your unconcerned, lazy employees, close down your business, and save your face!

Wrong Item po pinadala sakin Actually 2 resibo isa sa pangalan ko isa dun sa mismong umorder ng pinadala nya sakin...
Kinontact ko yung number na nandon sa recibo mismo ng item sabi nila ipa LBC ko na lang daw... Now IpinaLBC ko yun wait mapalitan ng Item... Pag di nila binigay sakin ang order ko na may bayad ay ibibigay ko sa inyo ang name ng Shop na nanduon sa Recibo at adress para di na sila makapang Biktima pa. Just in case lang na di nila binigay ang order ko...

First time ko mg order online kasi ako ung taong sigurista at hindi bsta bsta ngttwala sa mga online shopping na yn, but since lazada is in the business for several years now nagtwala aq bukod pa don tumtanggap cla ng CC payment at installment pa so I found it very convenient mbilis sna ang delivery kso hnd nmn na set up sa hrap nmin ung Crib na inorder ko sb kc ng courier kmi na dw mg seset up at sb ng call center ng Lazada hnd dw talaga nag aantay ang courier, pg bukas nmn sa item green ang kulay eh ang inorder nmn red, bukod pa don ibang dn ang model ng naibgay smn at ung mas murang model pa, nagttaka aq kc my order number my picture nmn un at model number san cla ngakamali? This only shows how incompetent Lazada is, tpos km pa pinapu2nta sa LBC pra i return ang item eh 15kg ung item at medyo malayo LBC smn buti andto asawa ko at naibalik nmn agd. Disappointed tlga ako at Unhappy Customer.

So I ordered a drone and a sling bag, and then cancelled my order. But then later that night after they delivered what I cancelled, Lazada called me to inform me that they'll send my refund voucher right away. So I got it and decided to order what I cancelled again using the voucher. But then the next day, I was informed that I cancelled my ******* order, which was the one I cancelled, so I was okay with that, then next, they told me that they cancelled my order number ******* then I was shocked, I didn't cancel that one, I thought to myself. Maybe Lazada thought that the cancellation process failed so they cancelled it again, but no, I actually ordered it again. But then I thought, I can use my voucher again, since they send it one more time after informing me about the whole cancellation of the ******* thing, so I tried to use it and they told me that it has been already used?! Why?! What happened to my order? What happened to my money. Lazada better talk to me soon. -Aurora
If you may Lazada, contact me at:
*******@yahoo.com
*******5300

I ordered a roll up electronic drum kit from Lazada on April 2,2016. Since the item is shipped from abroad so it would take a month or so for the delivery and I need to pay it first also. I was a bit skeptical because I never tried paying for the product first before i get it. What's interesting is it came earlier than I expected. It arrived today on April 25. I like the product, it is working really good. Thanks Lazada. Pleasure doing business with you

I ordered a tent with free tablet yesterday and was quite surprised to receive it by today however when we open the box instead of seeing a tent we saw 3 huggies diapers bags. It's not the first time that we encounter this kind of problem with lazada, we even had another incident with my sister when she ordered a red headset but instead she receive a black headset. It's really frustrating we tried to give you a chance but you just keep on disappointing as. I would like to request for my order to be cancelled as soon as possible. Here's my order number *******

Yung ibang order ko, after maship sa status would take less than seven days. Pero itong order ko now, take note hindi sya LBC kaya wala sya tracking number. Wala pa din. More than 8 days na sya since shipped. Alam ko 16-19 pa ang waiting period. Bayad na to kaya ayoko mafail ang status ng delivery. Gusto ko malaman kung anong courier ba ginamin nila to check for myself. BADTRIP PAG SINABING HOUSE CLOSED. BAYAD NA TO. WOULD TAKE A LOT OF HASSLE KUNG MAFAFAIL TO. BIGAY NYO LANG COURIER AND DELIVERY NO. AKO NA MAG PIPICKUP!

Order no. *******

Feb. 3,2016 I ordered 4 items and received the 3 one by one a week after. Yung 4th item tracking number di gumana sa LBC track and trace so I called them and told me that I will receive the item within 14 days at most. After 14 days di pa din dumating so followup ulit until umabot ng 1 month, then I decided na magparefund na. March 15, through Sheryl of Customer Service, she confirmed for the refund and I will just have to wait once completed. Today is April 18 wala pa rin. After tons of calls, emails, tickets, pinapasa pasa nalng nila ako sa mga agents and eventually bumabalik ang usapan sa simula, parang yung lahat ng negotiation ko bale wala, walang coordination ang mga department, escalated na daw to their higher management, wala naman nangyayari.

As of today still no update from them, useless na rin kung tatawag kasi same lang isasagot nila, parang tanga lang ako dito. Di ko na alam san ilalapit ang case ko. I concede and "quits" na yung pera para sakin, masyadong hassle na, sa kanila na yung binayad ko.

I have waited and tracked my order for almost every day, first the promised date of delivery was all a joke. Then I waited again bacause I had read that the delivery may take longer if the area is outside the metro, then I visited again the LBC site for the tracking and they had posted there "House Closed" yet hindi naman ako lumabas ng bahay that date and the next day they posted that "Transferred to warehouse". I think there is something wrong with LBC lazada please check my order ******* please. Good day!

So, I had this problem. My phone's camera says" Cannot open camera".
Then, I contacted Lazada for the warranty. In the first photo, you can clearly see the Subject of the Email is "Warranty". In the 3rd photo, sila pa mismo ang nagsabi na e-indicate ko daw po is "for availing warranty".
In the 4th photo, nag tanong pa ako kung e-fifill in ko pa yung number of days return at saka yung details of return, nag reply sila na "You dont need too, since it is for availing warranty". Eto na, April 11 ng hapon, dumating yung item ko na nangaling na sa kanila, I was hoping that it was already fixed. But then, the camera is still cannot open. I emailed them right away for them to know na hindi pa ayus. Naki pag coordinate ako sa Service Center ng Torque, Sabi niya, "Bali kasi maam nang yari po kasi jan nireturn nila ulit yung unit nyo po kasi akala nila for replacement since lagpas napo sila ng 7 day replacement.
Kaya binalik po ulit nila pero now tatawagan kopo si lazada."

E, clearly stated naman sa subject ng email ko kay Lazada na WARRANTY. Hindi for replacement. 6th picture, I will be the one na daw po ang mag coordinate sa Service Center ng Torque, e ka ko walang Service Center ng Torque dito sa Iligan City. Ano? Dummy lang yung "Warranty", hindi marunong mag basa ng Return Form na may nakalagay na "FOR AVAILING WARRANTY" na sila na mismo ang nag advice na lagyan ko daw!