LazadaReviews 1,610

I have always used my workplace address for Lazada purchases as there is no-one at home to receive and pay for COD purchases. This morning, I received a text that my package is scheduled for delivery. At around 3pm, the courier called me asking where my location and address is; is it somewhere near this or this?. I thought to myself, this man does not know his job. Greenstar logistics says their couriers are locals of Visayas and Mindanao and know the people, language, and land. They get things done here but the truth is the courier does not know my locality so they delay delivery or not deliver at all. Lazada as an online shopping site is great but the courier service they hired is a thumbs down.

Manloloko tong LAZADA NA TO. NEVER AGAIN TALAGA. THIS WILL BE MY FIRST AND LAST TRANSACTION! SANA MATAPOS NA TO! IM SICK AND TIRED!
PAHIRAPAN PALA DITO E PARANG NAKAPAG TRANSACT AKO ng NASA GOBYERNO! MGA TAMAD ANG MGA TAO DITO SA LAZADA ESPECIALLY LOGISTIC TEAM! HILIG MAGPAASA NG WALA!

My item is defective. I wanted to review the item I bought from "Lucky HR" store and give it 1 star rating but Lazada seems like they reject poor reviews. Isn't that unfair? And to that store named "Lucky HR", please be professional! Improve your costumer service. You told me to chat you on Facebook but you didn't reply. You just read it. Is it because I was saying that the item is defective? MARK MY WORD, I WILL NEVER SHOP ON LAZADA ANYMORE, ESPECIALLY TO YOU, LUCKY HR"! I PROMISE IT TO MYSELF. To anyone out there who wish to continue shopping at Lazada, better ban it now. My first experience was good but as time goes by, they disappointed me. IMPROVE YOUR COSTUMER SERVICE!

TWO LAZADA sellers IDEE ENTERPRISES and WEEXT TRADING CORPORATION refuse to give me ORIGINAL (WHITE) SALES INVOICES for purchases which are fully paid. As per BIR TAX CODE sales invoice or official receipt must be issued for ALL purchases made.
IDEE ENTERPRISES claimed that the sales invoice was included in the package. Thorough checking showed that NO SALES INVOICE was in the packages. I requested for the original sales invoice for reimbursement purposes through customer care (email, live chat and phone). The request ended up with LAZADA failing to implement its own policy on issuance of sales invoice (customer care helpcenter)

When can I request for a Sales Invoice?

All Sales invoice should be included on the package upon delivery. If for some reason our merchants have not included the Invoice, please contact us within 30 days upon receipt for us to send one out right away.
A scanned copy of the Sales Invoice will be sent to you 3 to 5 business days from the date of request and a physical copy will be mailed to you right after if you require one.

IDEE ENTERPRISE sent scanned copy but this is not acceptable in the ANY accounting SOP. I requested for certified true copy of the scanned DUPLICATE sales invoice but IDEE ENTERPRISE refused insisting only to send soft copy.
May I know how LAZADA management will resolve this concern re implementation of TAX CODE as well as its own policy on issuance of sales invoice?

FRUSTRATED WITH LAZADA AND LBC.

I'm hoping you could help me. I bought a cheap smart tv in Lazada worth 6,999, recieved it last Monday Sep 18. Im so disappointed that the item is defective upon opening. I tried to follow the instructions regarding return process stated in Lazada website, I also printed the online return form to attach in the return package as per LBC's condition. But when I go to the LBC branch, they rejected my return package. They said it has to be sealed in a wooden package with styro, aside from the original packaging. Like WOW! WTF! I Tried 2 different LBC branch, and they both rejected. Imagine the heartbreak?

1. Disappointed with TV (SPARC)

2. It was supposedly a gift to my papa, but with the incident, we got into an arguement. (He is more irritated than me, because he dont understand the transaction I had with Lazada and LBC.

3. Passing days are wasted, not able to use the bought item upon delivery.

4. No cash guarantee back. (Most probably gift voucher)

5. Traumatic. I want to get my money back, to buy a different brand and different store not in Lazada anymore. But the problem is that, there is no cash guarantee back as per online reviews, so most probaby gift voucher for the refund. Triple B. S! (Lazada please. Not anymore!)

6. Today is 4th day of the received item. In 7 days, if the item is still with me. It's going to be my forever with this junkie.

7. And lastly, LBC. I hate this thing that LBC is my last resort and yet, It wasnt able to help, In fact they just added a frustration.

There so much in my head, but I will cut this here. I know posting here may not solve the problem, but I just want to vent out my frustration, and share my bad experience, to somehow feed a lesson to everyone.

I've always been a suki of Lazada. I've placed orders many times these past few years and luckily I haven't had any problems with my past orders.

But, I had a stressful problem with them last month August 2017. First week of August, I ordered 1 sack of Dog food which I always order from Lazada every 6 months. I paid using my CC & after 5 days, I was shocked that my order was cancelled without even telling me ahead of time.

I called Lazada & that's the only time they told me that my order was Out of Stock. I managed my patience since this is the first time I encountered problem with Lazada and I thought I would give it a try which is a BIG mistake. So, I looked for a different brand of dog food & placed my order. After 3 days, my order was already shipped based on the tracking system. 13 DAYS have passed and I haven't received my order yet! Yes! That's right! 13 days!

During the 10th, 11th & 12th day of waiting I called Lazada & decided to just cancel my order & refund my money but they told me they cannot cancel it anymore because it was already shipped. They kept on telling me to wait up to 12 days because that is the maximum shipment day for orders outside Manila & rest assured that I will receive my order exactly on the 12th day but it didn't happen. I even asked if they can call the LBC branch who has my order, they said they already emailed them & just waiting for the response.

In the end, I got tired calling their BS customer service & just waited for it to arrive. I haven't received any help or any concern especially those who are a loyal customers of Lazada like me. It's very disappointing & stressful! Imagine, 14 days?! Unacceptable!

My dog and I don't recommend Lazada anymore.

Ordered xiaomi mi band and replacement straps from them. Got the straps and not the mi band but paid for both. Seriously, how am I suppose to use the straps if i don't have the mi band? After several try to get an update, suddenly I can't connect to customer service and then they email me and I explain everything again then I don't even get a proper reply. And every time I point out that i am asking about the mi band, its as if they are disregarding it's existence. What the. I really felt like I've been robbed. Lastly, i was trying to leave a review (a bad one, no profanities tho), and it won't post! What wizardry is this?