LaserShipReviews 1,902

OnTrac has provided some of the worst customer service I've experienced—and that's saying something. Within one week, three separate packages were delivered to the wrong address, and each time I opened a support ticket. Not once did they follow up with a real resolution. Instead, I was told to contact the retailer for a refund, which is unacceptable when the issue is clearly with OnTrac's drivers or systems. I've tried to get them to speak to the delivery drivers to correct the issue, but I'm consistently met with silence or blame-shifting. It is not acceptable for a shipping company to repeatedly misdeliver packages and refuse to take responsibility. Retailers should seriously reconsider using OnTrac as a shipping provider.

LaserShip may quite LITERALLY be the WORST COMPANY on the planet. Sellers/Shippers beware because this company is ruining YOUR reputation if you choose to ship with them to save a buck. Missed deliveries. ZERO CUSTOMER SERVICE. Virtual chats. No phone contact possible. Just a black hole, big circle of people who don't know what they are doing and do not care. Drivers do not follow instructions. MAJOR FRUSTRATION.

Notified package was delivered at front door but surely wasn't my front door.
It's been raining cats and dogs today and was nice to have to walk outside to find it at a neighbors house. Sure can't miss the correct numbers on my mailbox and house.

Supposed to have received delivery on a monday Got automated email message that they needed more detailed delivery instructions Sent them every last detail possible to deliver to my apartment and yet they left my package on a sidewalk in front of my builiding! Make sure you know who the company you purchase from uses for delivery If it's this fly by night bozos run the other way!

Sucks I had to give them 1 star, I'd give 0 if I could. Typical behavior from lasership. The absolute very worst shipping company with a bunch of thieves working for them. I have had 4 orders in the past 2 or so years that were sent with them (I ALWAYS cancel my order if I am lucky enough to notice they are the shipper before the order is "delivered") and 3 of them had issues. They would say something was delivered but wouldn't be there. 2 times I was home and neither time was the doorbell rang. Then, of course, no package would be anywhere around. Once I checked within 2 min of the "delivery" notification, no ring at the bell and no package. Now I see why that happens. A ring bell very close by to where I live caught a dirty son of a piece of garbage mother stealing packages he was supposed to be delivering. You think this is his first time, or he figured out how to do this by himself? He isn't even smart enough not to steal on camera while working with his face all in the video, he is definitely way too stupid to have came up with even a smooth brained scheme like this on his own. Cancel your order if you see it being shipped by losership and order elsewhere! Even if it's a few dollars more expensive, at least you'll actually get your item and it won't be in a pawn shop because some deadbeat scumbag like the thing in the video hocked it for 10 bucks for weed money while his baby is crying starving somewhere.

Lasership does not follow delivery instructions provided by the vendor I purchased from—instructions that get printed on the shipping label. I live a quarter of a mile from my USPS mailbox which is located at the entrance to my neighborhood and is at the side of a busy highway. Lasership delivered a large (2'x1'x1') package containing perishable food (in a box prominently labeled as PERISHABLE) to my USPS mailbox instead of to my residence in 85+ degree weather and marked my order as delivered. My delivery instructions requested pkg be placed at my back door which is the only side of my house in the shade and protected from rain. I checked all around my house and later at the mailbox and found nothing. The vendor re-shipped my order for free but insisted on using Lasership again despite the original misdelivery. Fortunately this time I was able to retrieve the $200+ pkg before someone else decided to help themselves to it. Every other shipping company—Fed Ex, UPS, DHL, and even USPS—deliver large packages directly to my residence. Lasership is providing a huge disservice to businesses and their customers who depend on reliable and competent delivery.

I HAVE LOST 3 PACKAGES IN A MONTH THAT WERE TO BE DELIVERED BY THESE FRAUDS. I TRULY BELIEVE THEY STEEL THE PACKAGES. THE PROBLEM IS MORE AND MORE STORES ARE USING THEM. THIS IS AWFUL

Tengan cuidado cuando reciban sus cajas. Si ven un lado de la caja como dañada. No la habrán!
Compré dos lentes en Nordstrom y solo llegó uno.
A los dos días siguiente me llegó otra caja con la misma modalidad de robo. Mismo conductor probablemente. Pero esta vez no robo porque se dio cuenta que eran pantalones de jeans.

They steal before it gets to the porch. Porch pirates be ware there is new pirate in town, they get it straight from the company, fakes the delivery and ignore my clime.
Stole my 3 delivery packages. I have cameras, they never deliver, but said delivered.

I dont know why until now this company is still existing. For 2 days in a row, I had issues with their deliveries. They said the package had been delivered but I never got it. I have multiple cameras all around my house, I did not see any person deliver anything into my house. I don't know where they delivered it. There's no proof of delivery. Merchants should stop using this company.

Years ago Blue Apron used them and they alway "lost" our meal delivery. They always note things as delivered and it was not. Luckily Blue Apron changed to fedex. Now Nordstrom is using lasership and the same issues - noting orders as delivered but not here. Horrible company - Stop using!

No HR on site only way to contact is by emails and the health insurance is the really bad supervisor the one in Fort Mill sort center he thinks we r slave

I AM DISAPPOINTED! Lasership is not doing it's job. My package took a week and 2 days although the thing I got were good, LASERSHIP Wasn't! RIGHT NOW I AM WAITING FOR MY PACKAGE TO COME AND THE ESTIMATED TIME WAS 12:38... ITS 1! I don't understand I've been waiting for weeks and nothing came! I am sueing this company! I want UPS not lasership. They are not honest, not trustworthy and disgusting, uderly disgusting. NOT RECOMMENDED AT ALLL!

The delivery person claimed to have delivered my package on 12/21/23. At 10:27, I immediately went to check and there was no package. But there was no delivery man who entered the building between 10:00 and 11:00. Checked on cameras They do not provide any proof [ Visual Proof of Delivery] that they delivered the package. Trying to contact customer service via phone is IMPOSSIBLE. It doesn't matter what time you call, they're always experiencing high call volume and NEVER answer. You send an e-mail, you get no reply. What is this? This is fraud and theft like I have never experienced before. They are so dishonest and simply steal packages. I opened the case on December 21,2023. At 11:46 Case number: ******* There was a two-day "investigation" after which they said that the package was lost and that the seller should be contacted.

This is my second time not receiving my package from this delivery service no picture was left claim they gave it to me I never got anything horrible liars and thieves works for them. Big scam on wheels!

Had a delivery from JC Penny's and I guess they use Laser Ship which I wish I had known because I wouldn't have ordered. I never have good service with leadership. Most the time they don't delivery to the correct address. This time the guy actually did delivery to the correct home but first of all, he showed up at 2:50 AM. Who does that? I have a husband, me, a dog, and a newborn baby. You don't show up at someone's house at 2:50 am. Not only that, you could hear him slamming his car door multiple times, he just threw the package on the porch. Had something glass been in there, it probably would have broke. And then left it sitting out in the rain when I have a covered porch. Literally makes no sense at all.

Never got my order. Kept saying our for delivery for 10 days. Then nothing. Emailed. Said someone would be in touch. Nothing. If I would have known Lazership was the delivery service. I wouldn't have placed order. Never got orders last year either. The WORST!

I ordered a Christmas gift for my grandson online, unfortunately the website used a company called LaserShip for the delivery. Apparently the idiot driver could not figure out that he was on the East side of town and my house is located on the west side of town. I'm assuming he got frustrated by not being able to locate my address so this genius decided the best solution was to dump my package next to a dumpster at a construction company and report it as being delivered
5 days later this wonderful woman named Jenny, that worked there saw my package and went on a mission to find me and get it to me. I am so thankful to her, her daughter and everyone at Shirley & Sons Construction Co.,Inc. Thanks again Jenny you saved Christmas.
As for LaserShip you need to hire better, train better, follow up better…

As you can tell I just copy and pasted my post from social media, trying to spread the info.