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Kylie Cosmetics

How would you rate Kylie Cosmetics?
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GB
1 review
6 helpful votes
Follow Chloe S.
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Don't trust shipping
March 29, 2019

Expect to be charged twice for shipping plus VAT to the UK along with what you paid at the checkout making one lip kit about £55 not the approx £40 at the checkout. Reasonable quality seen better and worse

Date of experience: March 29, 2019
New Jersey
1 review
12 helpful votes
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Charged my card on 7/19/19. I sent an email to check on status of order because I haven't gotten an email confirmation yet, even though they charged my card, and they are saying there is no order under my name! Customer service sucks. I hope that if I EVER get my order, it is worth it.

Date of experience: July 23, 2019
Iceland
49 reviews
95 helpful votes
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I love her Make-up and the online store is so good, if they don't sell out, hahaha but really fast shipment and beautiful stuff you get and really well made <3 i wanna see full Make-up line from her...!

Date of experience: June 12, 2017
Connecticut
1 review
4 helpful votes
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On 8 /7/2020 I order the makeup special for $49 Dollars it cost me $51 Dollars it called K Duo set with the free lipstick I never received the makeup it was a Birthday surprise Gift for my Granddaughter. Kylie Jenner cosmetics took my money I had to clean two apts to earn the money I am low income person I am 60 years old lady. I am still waiting to get my money back or the makeup I keep sending emails even a copy of my receipt the date the confirmation number in the last four digits on the credit card they said it takes 3 to five days still did not get anything yet. All they do is telling me they will look in to it. I wish there was a number so I can call to corporate office. I was very disappointed for my Granddaughter Birthday I did not have else to give her I wanted to give her kylie Jenner make up I will never ever buy anything from her cosmetics again

Date of experience: August 24, 2020
Florida
1 review
0 helpful votes
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SUCKS
December 10, 2020

I ordered a pallet and somehow it came broken and it took me forever to even find a legit number and email and i sent an email and never got a reply back i wanted to give her another chance with her makeup but every time i go online everything is sold out and everything and this is so unprofessional she needs to learn to restock her stuff because its been mad long before I barely seen anything out of stock on her website she is slacking so bad right now and her makeup her eyeshadow pallets have such bad fall out the ones with glitter just a heads up its sad because the colors are so pigmented and beautiful but have wayyyyy too much fall out it is very disappointing

Date of experience: December 10, 2020
Azerbaijan
3 reviews
0 helpful votes
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Tested on animals
October 13, 2020

On March 11,2013, the final ban on testing cosmetics and their components on animals, as well as the import and sale of cosmetics that were tested on animals, came into force in the countries of the European Union.
The firm is breaking the law.

Date of experience: October 13, 2020
Ireland
1 review
2 helpful votes
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Fake! Scam!
April 26, 2021

RL*******US
I dont want to give any star to kileycosmetics. Its a scam. I ordered items 2 months back worth 70$ and I did not receive my item. I have been sending emails to the customer service and they are absolutely worthless. They send me automated emails that my product is on transit and that I should contact my local post office which I did several times and they have no clue. This is a complete scam! Please do not order from this brand. They take your money and then send you stupid emails

Date of experience: April 26, 2021
Georgia
47 reviews
102 helpful votes
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Truly horrible customer service. Even to customers who have made half a dozen purchases. When something goes wrong (they sent lipsticks that are misproductions) they expect the customer to PAY for return shipping when the mistake is theirs. I have no problem returning, but I have a HUGE problem paying to return something that should have been pristine!

Date of experience: February 5, 2018
Singapore
1 review
1 helpful vote
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Very professional
November 9, 2022

I ordered a package, however it was not delivered at the right adres, which was mainly my fault.
However, I send an email to kyliecosmetics, and I got an immediate response, which said they would give me my money back (which I got 2 days afterwards). I am very pleased with this and I will definitely be ordering from it again in the future (with the right address).

Date of experience: November 9, 2022
New Jersey
1 review
3 helpful votes
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I just bought the new lip balm trio of her Valentine collection which claim to be 3 flavored lip balms. I tested each and each one feels like Vaseline on the lips so nothing different there. However the ad on her website claims that they are flavored and the ones I received are clearly not flavored. Not that I truly care but don't advertise something if it is not what you claim. Buy yourself Vaseline instead or Aquaphor. The consistency is extremely similar.

Date of experience: February 11, 2022
Wyoming
1 review
5 helpful votes
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Very bad quality
October 12, 2020

Just dont buy it, it is just a waste of money, İ am completely disappointed by the quality of the products, they re Highly hyped but in reality the quality is no better than the cheap chinese producys

Date of experience: October 12, 2020
California
1 review
16 helpful votes
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Worst customer service service ever. I order some products for a Christmas gift. I should have received it during the first week of December. I didn't get anything and probably USPS lost my package. I wrote right away to their customer service, and they told me to wait. I told me I Had a deadline for December 20th and I needed to get it before that. They waited until December 16th and told me they will finally send another package since I didn't get the first one and that I should wait 7 to 10 business days... They don't listen to you and don't care at all about their customers.

Date of experience: December 18, 2019
Florida
1 review
7 helpful votes
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So i was super excited when i finally bought one of kylies liquid lipsticks. I bought Leo and the color looked so beautiful online and when i took it out of the packaging. It took multiple layers to not streak, and i still have streaking problems when i had the layers on. About an hour later, the lipstick starting clumping and specking off. FYI, when i wear lipstick, i sip out of straws and am very careful, but with today's makeup technology that should not be necessary. Nonetheless i did it with kylies matte liquid lip and it still did that. When i tried to take it off, it took four makeup wipes and 10 minutes, which still didn't take it all off and it took skin off my lips leaving them raw. I'm so disappointed. I've been a fan for so long and quite frankly, never $#*!ing again and i buying her products.

Date of experience: August 3, 2020
AE
2 reviews
17 helpful votes
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AWFUL
November 10, 2016

I've ordered a lipkit 1,5 months ago and still nothing has arrived! The costumer service is just still copy pasting the same meaningless text to me, and they don't let me to cancel my order or to get a refound because all sales are final. And I literally paid for nothing! Worst service I've seen in my life.

Date of experience: November 10, 2016
New Jersey
18 reviews
3 helpful votes
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Perfect pink blush for Valentine's Day
January 28, 2022

Kylie Cosmetics blush in Winter Kissed is absolutely perfect if you want that super pink but pretty pink on your cheeks this romantic holiday. Looks great on all skin tones and blends out perfect!

Date of experience: January 28, 2022
Utah
1 review
0 helpful votes
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LOVES
June 4, 2022

I Love all my New Kylie skin care! I received as a Mother's Day present and since have ordered $150 more on products! Keep up the Great work Kylie and don't let the haters bring you down!
Loves, C

Date of experience: June 3, 2022
GB
1 review
2 helpful votes
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I've ordered a lipstick 2 months ago and still nothing has arrived!
The costumer service is horrible, they just copy pasting text to me without reading my message. No refund no costumer service no item. Paid for nothing! HORRIBLE EXPERIENCE!

Date of experience: June 17, 2017
California
1 review
1 helpful vote
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Customer service sucks. My last purchase was NOT successful. Did not get my lip gloss. And after 3 attempts, nobody has gotten back to me.

Date of experience: March 31, 2023
Germany
1 review
6 helpful votes
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So bad
October 12, 2020

They made from cheap ingredients. Many people say that they deserve their price but i i bought them my skin is awful now although i do not have any allergic.

Date of experience: October 12, 2020
Germany
1 review
12 helpful votes
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Very bad products
October 12, 2020

Expensive products but very poor quality, felt like cheated Absolutely, Not Recommended! Shipping also took too long, customer service does not answer any problems! They don't even give a refund...

Date of experience: October 12, 2020

Overview

Kylie Cosmetics has a rating of 1.7 stars from 243 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kylie Cosmetics most frequently mention customer service, credit card and support terrorism. Kylie Cosmetics ranks 700th among Cosmetics sites.

service
39
value
42
shipping
39
returns
35
quality
40
+15