Kohl's

I am absolutely appalled at the fact that a human being such as myself being a white collared, upper class, without as a stitch of a criminal record can be accused, convicted and cited citations totaling $649 by a 20 something year old who is approximately the same age as my son, even after being searched by an officer of the law, who which in fact found nothing of what I had been accused of taking after helping an unsupervised toddler in the women's bathroom wash her hands and dry them. The fact that this employee can act in the manner as he did telling lie after lie even catching on video surveillance his lies disgust me. Again over myself helping and unsupervised child in the woman's bathroom. Appalled

I ordered two Christmas door wreaths from Kohls in early December and the promised delivery date was well before Christmas. When they didn't appear I tried to call and I was told there were over 400 callers ahead of me in line. I tried to contact them online and the same thing, I could not cancel or even talk to anyone. The wreaths appeared about two weeks after Christmas.

The products of this company are fine. My complaint lies in the fact that I received my order, the bras are too large and there was no packing slip included. I can't access chat other than their idiotic "virtual assistant" and all that gives me is "Thank you for shopping at Kohls.com" and nothing else. I can't stay on terminal hold, and can't get a copy of a nonexistent packing slip. I'm just hoping that when I go on Friday (when they're supposed to reopen here) that I can get the exchange I want. The store itself, so far, has been great. The two stars are for their extremely lousy website.

Does Kohl's Care... you be the judge.
Order placed on 8/27/16 and delivered & accepted to an incorrect address on 8/30/16. Today after a two hour frustrating experience in dealing with customer service I was told that they will have to first retrieve the order before they would reship or reroute. Seems rather unfair that I have to wait for them to possibly retrieve a package delivered 10 days ago to a receptionist at the front desk of an office. I was told they should resolve it within 14 working days. Thank you Kohl's that made me feel so much better!

First and last time I'll shop at kohls. Ordered a crock pot on sale and chose in store pick up. Misread the location as South Airport road instead of Southport in Indiana. Realized it 2 hours after placing the order and now not only can I not have it changed to ship to my house, I have to wait 16-30 days for a refund. Of course this being my first time shopping on their website I didn't know about the 15 minute order policy. Great customer service I guarantee I'll never shop there again and will make sure everyone I know is aware of this.

So I guess shopping online at Kohl's is a huge risk. You may or may not get what you ordered. I chose Kohl's over other online stores on Black Friday based on their deals, but after spending a lot of time and placing my order, getting a confirmation by email, my order was cancelled with no reason given. When I called customer service I was told they were just out of stock on every single item I ordered. And sorry for the inconvenience but nothing we can do. No other solution... just "sorry about that." Really?! I can understand one item but all 7 different items? I shop online all the time and I have never had this happen. What a joke! Why would anyone order online at Kohls if theres a chance you could just have everything cancelled after the fact? Why bother wasting your time and losing out on good deals on other sites that will honor your order?! There are way too many other choices and competition for Kohl's to treat customers like this.

My order was a total mess, from wrong sizes sent to receiving an item with the security tag on it. I called customer service and it was a waste of over an hour texting back and fourth with someone who was NO HELP. Cathy G. Resent me my items supposedly and when I checked she sent another incorrect item. What the heck are they doing at Kohls? I couldn't even get a real person on the phone. I placed the order on line thinking it would save me time, this was not the case. I honestly will not deal with an incompetent company. Or at least their employees are. This was very disappointing.

When you need to do a even exchange for whatever reason you can only do so if the store has it there. They will not honor price paid. This is not the way kohls should be treating customers. Buyer beware.

I have a 17 year old daughter who is suffering from severe depression for over one year. Recently, she decided to go to Kohls and attempted to steal 3 pieces of ear rings worth around $27 (with coupon). I am not justifying my daughter's actions. However, this is insensitive and too harsh.
This is the first time she ever done something like this and we do not know what caused her to do this. Anyway, Kohls sent her to jail and they did not even contact us. Their policy is to prosecute anyone who tried to steal $20. They lost me as a customer.

I will never use kohls.com again. I ordered a package through their website and they shipped it to the wrong address (not input by me - their system randomly assigned a different address). I called every day for 6 days and always got the run-around. Everyone had something different to say and no one ever followed through on any sort of help. I can't believe I had to spend so many hours on hold trying to fix a problem that I did not cause in the first place. This company is terrible!

Kohl's is my first 'go to store' for everything. Thank you! Overall I like the ease of shopping online and either having it delivered or picking up at the store near me. Also when shopping it automatically shows you availability for your nearest store. Sometimes I find the selections shoes in particular versus in the store when I don't have a lot of time to shop.