• KitchenNiche.ca

KitchenNiche.ca

Overview

KitchenNiche.ca has a rating of 3.3 stars from 143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KitchenNiche.ca most frequently mention free shipping, business days, and top notch. KitchenNiche.ca ranks 16th among Kitchen sites.

  • Service
    27
  • Value
    26
  • Shipping
    27
  • Quality
    25

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
2
Neutral
0
Negative
2
11
See all photos

What reviewers want you to know

Positive highlights

  • Have ordered on 2 different occasions from Kitchen Niche and they left me happy both times.

Critical highlights

No critical highlights yet

How would you rate KitchenNiche.ca?
Top Positive Review

“I ordered from Germany. Everything worked perfect!”

Lars J.
9/1/23

I ordered something from Germany and it reached me in time, with no problems. Thanks for sending me this regional product, that I could not get somewhere else. Really appreciate ordering from you. Also fast response on my mails and giving me info about the status of the package. Great! I can really recommend this online store.

Top Critical Review

“Scammed!”

Tina B.
6/1/23

Wow, months later and I still haven't received my order. I emailed them and they indicated my order was on the way. I still haven't received anything to date. I will also be contacting the Better Business Bureau. There are complaints about them on their website too. I shop frequently online and this is the first time I feel like I was scammed.

Reviews (143)

Rating

Timeframe

Other

Reviews that mention popular keywords

kitchen niche (25)
Thumbnail of user larsj32
1 review
0 helpful votes
September 1st, 2023

I ordered something from Germany and it reached me in time, with no problems.
Thanks for sending me this regional product, that I could not get somewhere else.
Really appreciate ordering from you.
Also fast response on my mails and giving me info about the status of the package.
Great! I can really recommend this online store.

Tip for consumers:
Thanks to Sandra for good service

Products used:
Pasta and salad wodden bear claws

Service
Value
Shipping
Quality
Thumbnail of user mahalah1
1 review
0 helpful votes
November 27th, 2023

Paid full price for new fondue set, received damaged and used item. No response from customer service. Would never use this business again. Scammers.

Tip for consumers:
False advertising new goods for sale but sending used. This is not a legitimate business from my experience.

Service
Value
Shipping
Quality
Thumbnail of user bw247
1 review
0 helpful votes
December 20th, 2021

I discovered kitchenniche in the last two years. I absolutely love the store, and I have ordered all my baking utensils from them. Every one has been excellent quality. I recommend this site to my family and friends and will buy gifts for others from them. Today I received my marble rolling pin and French rolling pin. I could not be happier for the service plus quality of the merchandise, I will only buy my quality products from them.
B. Wookey

Tip for consumers:
Excellent quality

Products used:
Kitchen utensils excellent quality

Service
Value
Shipping
Quality
Thumbnail of user bettinab34
2 reviews
0 helpful votes
June 1st, 2023

Wow, months later and I still haven't received my order. I emailed them and they indicated my order was on the way. I still haven't received anything to date. I will also be contacting the Better Business Bureau. There are complaints about them on their website too. I shop frequently online and this is the first time I feel like I was scammed.

Service
Value
Shipping
Thumbnail of user joycea595
1 review
0 helpful votes
September 17th, 2023

I have ordered loose teas and received prompt service and excellent prices. I have actually sold the brand of teas that they carried in my own store twenty years ago and so I know the quality and the prices are very competitive. The free shipping minimum is a little steep but doable.

Products used:
teas and bakeware

Service
Value
Shipping
Quality
Thumbnail of user kenl370
1 review
1 helpful vote
June 22nd, 2021

Do not order from kitchenNiche.ca. Customer service was absolutely terrible with almost absent responses. My shipment was delayed for two months with zero communication or update. When I asked about the status of the order, it was met with silence. When I asked for a refund I was ignored. Fortunately I paid through Paypal and I had to escalate my complaint before I finally received a refund 2.5months later. Don't waste your time ordering from this amateur potentially scammy fly by night store.

Thumbnail of user michelled1257
1 review
1 helpful vote
May 18th, 2021

I can see I'm not the only one who has ordered a pasta maker from this jenky website and have had no response to why my order is a no-show. Misleading is an understatement. If you look up the location of the store it is out of a house in Calgary. It has been a month since I ordered my pasta machine and no response on where it is or why it hasn't shown up. I was trying to support local companies but this one is horrid. Stay away from them.

Tip for consumers:
Don't bother with them

Products used:
I didn't use anything because my order never showed up.

Service
Value
Shipping
Returns
Quality
Thumbnail of user beckyl224
1 review
0 helpful votes
May 24th, 2022
Verified purchase

I did not receive a few items, response time is slow. I remained committed to communication/follow up and eventually received refund for unsent items

Tip for consumers:
If offered a refund, or to wait until their stock is re-inventoried… take the money

Products used:
Don’t remember. Primarily I wanted the bowls I didn’t receive… the rest of my order was added to avoid shipping costs

Service
Shipping
Returns
Thumbnail of user cm903
1 review
0 helpful votes
October 4th, 2021

My search for a German-made Borner mandolin took me to an Amazon site where it was available for $69.99. I noticed that the supplier for Amazon was KitchenNiche.ca. My search on KitchenNiche found the same product on sale for $49.99. I did not have to pay for shipping as I ordered 2 of these and got free shipping. However, even with the shipping fees the cost was less than Amazon. Items ordered arrived as per timeline provided and were as expected. Would definitely use KitchenNiche again.

Products used:
Kitchen Items

Service
Value
Shipping
Quality
Thumbnail of user boba615
1 review
1 helpful vote
June 23rd, 2021

Ordered Mercto pasta maker in late March 2021. Didn't hear a word for a month so i contacted KitchenNiche. They said it would be delivered in May. It is now late June and again i have not heard from them. Terrible customer service. Companies like this should not be in existence.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hesterw5
1 review
0 helpful votes
December 14th, 2021

I was very happy with my first ordering experience from online ordering through confirmation thru delivery. We are so pleased Kitchenniche Carrie's this lovely tea and like the reorder sticker on the bags which will make reordering simple. A preferred price for a larger quantity of our new favourite tea is also appreciated. A very good experience all around.

Products used:
Specialty Herbsl Tra

Service
Value
Shipping
Quality
Thumbnail of user anitas668
1 review
0 helpful votes
April 10th, 2022

Website was easy to use. Our order was shipped almost immediately and came express service so we had it in days. Loved the quick service and free shipping.

Products used:
Frypan

Service
Value
Shipping
Quality
Thumbnail of user clintc135
1 review
7 helpful votes
February 16th, 2021

No reputable company should accept an online order for a product they won't have in stock for six weeks, and to add insult to injury, CHARGE you for the item 6 weeks before they are able to ship it. My simple pasta roller order turned into a multi-month saga of misleading information, ignored emails and phone calls and wasted time.
Unlike Amazon or any other reputable company, Kitchen Niche will accept orders and bill you for things it doesn't have. The fact that the item is backordered is hidden in the body of the item description, so read the fine print carefully. After they take your money, they will send you an email confirmation, stating that they are "processing and packing" your order - kind of misleading when they didn't have the item in stock for 6 more weeks. Then came the fun of trying to follow up on the order - allow 3 days minimum for them to respond to an email, if at all. Ditto with phone calls. Just a nightmare from beginning to end. I finally got my wife's birthday gift 5 weeks after her birthday. It was a lesson for me to read reviews about a company before you purchase from them.

Tip for consumers:
Read the fine print carefully before you buy - confirm stock.

Products used:
Pasta roller

Service
Value
Shipping
Quality
Thumbnail of user dorisl234
1 review
0 helpful votes
April 12th, 2022
Verified purchase

They carry an interesting selection of products, including the perogie pogy/maker that I was looking for, with very reasonable shipping costs. Very happy with my purchase!

Service
Value
Shipping
Quality
Thumbnail of user meriamc
1 review
1 helpful vote
November 8th, 2021

Do not order from kitchenNiche.ca. They don't seem to care about their customers' satisfaction.

Customer service was absolutely terrible.
I received the product with a broken part, they sent me a new one after more than 9 months and they sent me not original item.
And when I asked for compensation for the inconvenience, they refused.

Tip for consumers:
Do not order from kitchenNiche.ca.

Products used:
Marcato Atlas 150 Black Wellness Pasta Machine (0988/BLK)

Service
Value
Shipping
Returns
Quality
Thumbnail of user margaretd373
1 review
12 helpful votes
July 2nd, 2020

I was looking for some kitchen items and was thrilled to find some of the most unique things. In fact I ended up ordering more than originally planned because they had such a great selection. I was also happy that the business is Canadian and could therefore support a local business as opposed to Amazon. My items came quickly and all in one order not in bits and pieces like some places. I am sold on KitchenNiche and will definitely be shopping from them again!

Thumbnail of user laurencec93
1 review
0 helpful votes
June 22nd, 2022
Verified purchase

I order a gift for Father's Day and was short on my timing. I was more then happy when I saw that I was shipped the day I made my order.
Great product collection! Found some salt and pepper mills that I wasn't able to find on other website.

Products used:
Pepper mill
Salt mill

Value
Shipping
Quality
Thumbnail of user brendaw573
2 reviews
6 helpful votes
August 14th, 2020

I recently came across your webpage, as I was searching for the perfect tart pan. Searched local stores plus on line, and nothing came close to what I wanted, but I found Exactly the item from your site. I ordered 2 tart pans, and I could not be more excited. It was fast to arrive and exactly what I wanted. I will be looking at this store for future purchases, and have book marked the site. I can't wait to shop for my next needs. Thank you.

Totally satisfied customer, Brenda.

Thumbnail of user annp243
1 review
14 helpful votes
May 9th, 2020

First of all, i did it on purpose to buy from a Canadian company. Let's say that I prefer paying 1$ more and buying from a local company than from amazon. The transaction was very smooth and the product arrived well and within 4 days, safe and professionally packaged. I would definitely buy from them again!
Second, I am looking at the negative reviews and they totally don't make sense. You don't have to pay with paypal to get your money back, all canadian credit cards offer disputes automatically. So when you don't receive a product you can simply call your bank/credit card and reverse the transaction. If you pay by a credit card, you can never get "duped" for your money!
I don't get it why people write FAKE negative reviews. This is a legitimate Canadian reseller company.

Thumbnail of user tabithah73
1 review
0 helpful votes
March 22nd, 2021

I ordered maple tea bags in bulk from Kitchen Niche. Their website is so user friendly. The tracking was effortless and I received top quality products in secure packing and a personalized note. Thank you Kitchen Niche for delivering my order!

Products used:
tea bags

Service
Value
Shipping
Returns
Quality
Thumbnail of user anned335
1 review
0 helpful votes
March 24th, 2021
Verified purchase

Just received my order and the quality of my products are great and very happy with my purchases. Thank you. Its our 3rd time purchasing products from your company and return for the quality every time.
Anne & Peter Davis
New Brunswick Canada

Products used:
Cuisinox Cream whipper and Victorianox steak knives

Service
Value
Shipping
Quality
Thumbnail of user kellyd1142
1 review
0 helpful votes
December 5th, 2021

I wanted some peri-peri dried peppers and couldn't find them anywhere. When I searched I found this company. They had what I wanted (and more) and all was shipped and received in very short time. I am very pleased with the service and products. The price point was good for the quality. I will check in when I need other baking tools or products.

Products used:
Spices, whisk, parchment paper

Service
Value
Shipping
Quality
Thumbnail of user blakes177
3 reviews
2 helpful votes
November 14th, 2021
Verified purchase

I've ordered from kitchenniche.ca multiple times, over 10 years. I've never had an issue, I've recieved everything I've paid for and any questions have been answered promptly.
I like several items on their website, and I've purchased multiple items as gifts that have always been well recieved.
I'm a conscientious consumer, I price match and use coupons, cashback and rewards. They offer none of these options and I STILL return here.

They gave a better price on multiple purchases of the Victorinox Fibrox chef's knives that America's Test Kitchen recommended. I like the Flax Seed Grinder as it has a Crushgrind mechanism, I give them as gifts at Christmas with a lovely spice blend.

I find them affordable and knowledgeable. They might not be lightning fast, but they're not a 5 day response. They offer free shipping... in Canada, that's a gift.

I highly recommend them, I like to buy local, but they beat Ontario pricing most of the time.

Can't say enough good things. Hope that 10 years from now I'm still getting the quality that I've come to expect.

Great Canadian cooking store. Thank you for being a great shopping experience.

Tip for consumers:
Buy more than one of any item!
They don't break, but jealous friends and family will "borrow" and forget to return it!!!

Products used:
Cooking supplies
Knives
Spatulas
Muffin tins
Spice grinder

Service
Value
Shipping
Returns
Quality
Thumbnail of user jadac9
1 review
5 helpful votes
November 22nd, 2020

I recently ofered a few item from Kitchenniche.ca with a order # but did not receive any email confirmation of this purchase. I have send a quite few emails to Sanda but did not hear back from her at all. I was thinking this website is scamp and started to search around and just read so many similar case like mine. I need to call my credit card company to dispute this charge, It is very scary to purchase anything online on this kind of website. I will never order anything from here any more.

Thumbnail of user jeremye99
1 review
2 helpful votes
October 2nd, 2020

The service was decent, responded to most emails. The two critiques I have to there service was failing to notify me (keep me updated) when there was a long delay in receiving my order. I had to ask them each time to get updates. Also, they missed one item, and when I notified them, they refunded me rather that ship me it. I figure they didn't want the extra shipping cost, yet that item was one of the two main priorities to me in that order. So I am not satisfied with that outcome which does counter their guarantee.

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Company Representative

Thumbnail of user romank24
Roman K.
Typically does not respond to reviews

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